--- description: Review of 3CLogic Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: 3CLogic | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [VoIP Software](/directory/4508/voip/software) > [3CLogic](/software/19735/3clogic-cloud-contact-center) # 3CLogic Canonical: https://www.softwareadvice.com.au/software/19735/3clogic-cloud-contact-center Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/19735/3clogic-cloud-contact-center?page=2) > 3CLogic is a leading cloud contact center platform modernizing enterprise communications for employees and customers. Built on AWS, the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Salesforce, SAP, and MS Dynamics. With deployments on five continents serving Global 2000 clients, 3CLogic drives digital transformation by improving CX, operational efficiency and reporting insights with dynamic IVR, CTI, AI, SMS, and speech analytics. > > Verdict: Rated **4.3/5** by 49 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 49 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: 3CLogic - **Location**: Rockville, US - **Founded**: 2005 ## Commercial Context - **Starting Price**: USD 115.00 - **Pricing Details**: Available on demand. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, Costa Rica, Croatia, Denmark, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, India, Ireland, Italy, Japan and 13 more ## Features - AI Copilot - API - Access Controls/Permissions - Account Alerts - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Archiving & Retention - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Center - CRM - Call Center Management - Call Conferencing - Call Disposition ## Integrations (13 total) - SAP Sales Cloud - SAP Service Cloud - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - ServiceNow Customer Service Management - ServiceNow Field Service Management - ServiceNow Financial Services Operations - ServiceNow HR Service Delivery - ServiceNow IT Service Management - ServiceNow Orchestration - Verint Workforce Management - Workforce Optimization (WFO) ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software) ## Related Categories - [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software) - [Call Monitoring Software](https://www.softwareadvice.com.au/directory/1811/monitoring/software) - [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) - [Contact Centre Software](https://www.softwareadvice.com.au/directory/4389/contact-center/software) - [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software) ## Alternatives 1. [Five9](https://www.softwareadvice.com.au/software/20063/five9) — 4.2/5 (481 reviews) 2. [Bitrix24](https://www.softwareadvice.com.au/software/128326/bitrix24) — 4.2/5 (984 reviews) 3. [Genesys Cloud CX](https://www.softwareadvice.com.au/software/323407/pureconnect) — 4.3/5 (262 reviews) 4. [CXone Mpower](https://www.softwareadvice.com.au/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews) 5. [Talkdesk](https://www.softwareadvice.com.au/software/20039/talkdesk) — 4.5/5 (732 reviews) ## Reviews ### Review — 5.0/5 > **Kathryn** | *1 May 2013* > > Your tech support agent, James Munson is one of the most efficient, patient, and well informed customer service people I have ever had the pleasure of interacting with, and believe me, that is saying a lot. He not only handles my issues to the best of his abilities, he also took the time to explain to me what he was doing and the "whys" concerning the needed actions. In other words, the man taught me how to fish rather than feeding me a fish. So, in the long run, it makes my use of 3C better and my unnecessary lag time (to get tech support) a dream of the past; not that I won't hesitate to call (and ask for James specifically) if I need assistance in the future. He saved me money (didn't toss my pc into the wall destroying it and causing me to purchase a new one), he saved you a client (I was ready to find another call/dialer program), and saved my job - cause I didn't get so frustrated to tell my boss to kiss it. The man needs a plaque, a medal, recognition, and/or a raise. Move him up in the company, because he's definitely a team player. I don't know about your business, but my business could use more self motivated, and intiative endeavored individuals such as him. In fact, why don't you just tell me what his salary is so I can double it and get him on my team. Just kidding - if you lose that guy, I will most certainly shop dialer programs elsewhere. ----- ### Review — 5.0/5 > **Mike** | *7 March 2013* > > We have worked with a great number of call center applications. Most of them have been difficult to work with and have poor or almost non-existent customer service. Then we discovered 3C Logic. Right off the rip we could tell they were different. Their customer service was stellar\! They made it so easy to transition from Five9 to 3C Logic. Their training was well paced. Throughtout the startup process they helped us out with very fast response to our questions. The entire 3C Logic application works far more intuitively than anything we have used before. When we had special requests, they helped us out fast and thoroughly. We needed an integration with our CRM, AddressTwo. The 3C Logic team worked efficiently to make sure our integration proceeded apace and that in the end, we had a fully integrated connection between the two systems. Another problem we had in the past was with sound quality - packet loss, jitter and dropped calls. We've not experience this with 3C Logic. Good connections and sound quality. Did I say that customer service is amazing? Well, it is. And it is right here in the east coast of the US, as opposed to being run from some foreign country operating on an inconvenient time zone. I can't recommend 3C Logic enough. Really happy we made the switch\! ----- ### "A poor solution" — 1.0/5 > **kristopher** | *28 December 2016* | Hospitality | Recommendation rating: 1.0/10 > > **Pros**: Cheap > > **Cons**: Difficult to configure - too many menus and screens that are not intuitive. Cannot achieve true blending due to an innate separation between inbound and outbound traffic. Customer support is poor. > > I have managed call centers for over 15 years, and we will be unplugging from 3CLogic after just a year of service. It's a lot of work to change, requiring training and other obstacles, but their solution is so poorly designed that I have no choice. When I have asked for enhancements or features, they have all come at a ridiculous price, even some that I would consider 'fixes' more than 'features'. Their disjointed design is difficult to manage and nearly impossible to implement in any kind of blended environment. Stay away. It's cheaper than others, but also five years behind the competition in every meaningful way. ----- ### Review — 4.5/5 > **Matthew** | *11 July 2013* > > After spending close to a year reviewing options for transitioning from our current hosted contact center, which was under performing and becoming increasingly unreliable, we finally chose 3CLogic. Support from 3CLogic has been exceptional, they have worked with us every step of the way in transitioning from the old system and recreating a complex environment involving dozens of projects, skills, agent configurations and unique crm integration requirements. 3CLogic was able to not only replace the functionality of our previous system while improving reliability and support, but they have added additional functionality as well - all at a lower cost. We have had virtually immediate gains in the number of dials and records worked by our agents, and we have had record sales days after implementing 3CLogic. With 3CLogic our reporting is now real time, along with the included dashboards we are better able to manage our call center in real time, identifying opportunities and changing strategies as needed. Following implementation, 3CLogic has continued to work with us to develop additional capabilities and automation. Their customer support is fast, knowledgeable and effective. We look forward to continuing to develop our capabilities as a call center using 3CLogic. ----- ### "Intelenet Operations Review" — 4.0/5 > **Erik** | *14 February 2017* | Recommendation rating: 8.0/10 > > **Pros**: Ability to customize Agent User Interface Administer User Interface > > **Cons**: Email Integration Analytics and Reporting multi use agents and projects > > The overall product from a potential perspective is exceptional. I suggest clearly communicating road map of development for 3C and ensuring that the road map aligns with customer requests. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/19735/3clogic-cloud-contact-center?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/19735/3clogic-cloud-contact-center) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data