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Blackbaud Raiser's Edge NXT
4.2
Overall rating
Reviews
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About Blackbaud Raiser's Edge NXT
Raiser’s Edge NXT is an integrated, cloud-based fundraising and relationship management solution for nonprofits.
Raiser's Edge NXT provide tools to streamline various activities of a nonprofit organization and provide a single view of entire business activities. A user with sufficient administrative privileges can access and share information across the organization. The built-in acquisition tools allow users to reach prospective donors and send them timely and relevant communications. The solution can also target existing donors for growing revenue with cultivation tools designed to address retention and empower evangelists to raise money on behalf of the organization.
Raiser's Edge NXT offers data enrichment services that can help fill in donors' contact information and process bank payments. Raiser’s Edge NXT offers subscription-based pricing. Unlimited web-based access means that any number of users can access the system from anywhere with Internet connectivity.
Blackbaud Raiser's Edge NXT pricing
Blackbaud Raiser's Edge NXT does not have a free version and does not offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No
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Blackbaud Raiser's Edge NXT Reviews
Feature rating
5 reviews of 419
View all reviews
Verified Reviewer
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
1
5
Reviewed on 07/07/2020
High end product, poor customer service
Great product, but the lack of customer service for the price point leaves a bit of a sour taste in my mouth.
Pros
This is definitely a nice product that does everything that it promises, and helps us keep track of all of our donors.
Cons
The price point is high for what you are getting, and customer support for this product is extremely poor at best.
Tracey
- Industry: Primary/Secondary Education
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 25/04/2018
A Game Changer for Prospect Managers
I think the RE NXT interface is incredibly intuitive. It helps new team members get on the ground faster with learning how to search records and find the information that they need. That said, a strong background in the database view is helpful to any member of your team, whether they are on the road or not. I would strongly suggest having teams trained formally on both systems.
Pros
What I love about RE NXT is that it helps to visualize graphs, such as donor patterns and key financial data, automatically. You no longer have to have endless queries and exports and dashboards to access the data you want the most. This helps facilitate staff meeting discussions, and also keeps all team members informed on the fly. Secondly, the prospect profiles for managers. Gone are the days of exporting travel profiles in plain text. Now a PM can login from the road to see all the details they need in a useful manner -- and what's even better? They can change how the data is displayed so that it is personalized to them. It is clean, well constructed, and yet also flexible enough to be able to dig deeper with a couple of clicks. And if they need to find a new person to visit in their area, the map tools are perfect. Highly recommended for offices with lots of traveling teammates.
Cons
As with both versions of RE, you only get out what you put into it. You need to make sure you have the right policies and procedures in place, for example, to make sure that certain fields in actions are required. You'll also need to work with your team to make sure they understand the updated language from the database view to the NXT view. For example, proposals and opportunities are the same thing. This is a bit of a challenge in offices where the NXT vs. database team may not interact that much and will be speaking slightly different languages about this software. It is not a deal-breaker, just a trainable moment.
Leland
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
1
Features
3
Ease of Use
2
Customer Support
1
2
Reviewed on 05/02/2024
No customer support - aggressive re-subscription
RE has a lot of capabilities that are not user-friendly with little-to-no support from them, and very aggressive sales endeavors. Essentially, we did not have good experience with them at all and glad we switched to a service that is user-friendly and very responsive. We were very surprised by their strong-arm tactics to re-subscribe, although they were unsuccessful, thanks to the Better Business Bureau, at which time RE could not produce any contract to which they had claimed we were bound.
Pros
A lot of functionality for large nonprofits, yet with little to no customer support.
Cons
Very aggressive sales endeavors and dare I say devious re-subscription processes. They tried to re-subscribe us at a very high price quoting a timeline when we could decide to not re-subscribe. We tried to unsubscribe, but they said we were bound by a contract. We had been using RE for more than a decade, with no consideration. They insisted we missed the timeline to unsubscribe and demanded a very expensive fee for the following period. Ultimately, we reported them to the Better Business Bureau and they could not produce a signed contract from our agency, or even a template from them. We had a back-and-forth with RE via the BBB, at which time they stopped contacting us realizing they had no basis for their demands.
Dana
- Industry: Civic & Social Organization
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5
5
Reviewed on 16/10/2018
Valuable and versatile database
I'm speaking to RE7, i.e. the database view specifically, which many nonprofits use exclusively but those who purchase the NXT bundle also have access to the full database view as well. I've been using RE7 for 12 years and overall I love it, especially in combination with the NXT web view.
Pros
There is so much you can do with Raiser's Edge, it's a robust and powerful tool. It works "out of the box" without need for programming or customization per se (other than settings and configuration etc.) so you don't need to be a coder to set up and use. I particularly love queries to pull together lists of donors who meet certain criteria, which can then be used for mailing lists, reports, exports, etc. The acknowledgement letters are incredibly valuable, allowing variable data and personalized language, e.g. when a gift is designated to a particular program we pull in a paragraph about that program without our gift entry staff having to do any manual or extra work.
Cons
Can be a bit clunky, and not always intuitive (NXT web view is a huge improvement in those areas). The reports aren't pretty (again NXT is astronomically better there) and sometimes there isn't a report that will work for our needs so I have to set up with queries and exports. There is almost always a way to do what I need to do, but I sometimes have to go through some complicated digital acrobatics to get there.
Michelle
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5
4
Reviewed on 08/12/2017
Raiser's Edge NXT is a big improvement!
Raiser's Edge NXT has notified us when prospect donor pledges are ending and recommendations for cultivation which has increased our major giving donors.
Pros
The Raiser's Edge database was very outdated however with the addition of NXT it's now very visually appealing and user-friendly. They took the old database look and revamped it to include charts, recommendations for donor cultivation and alerts daily referencing which donors to reach out to. It's very mobile friendly and great for major giving officers so they could make notes and assign tasks to their team while on the road. You could easily look up donor records and it's all accessible from Blackbaud.com so you don't need to download an app. It's good to have when on meetings and if you have to be an exhibitor for your Foundation and quickly look up donor records.
Cons
NXT shows consecutive donor years at the top of each profile however the years are not always accurate with the years in Raiser's database. Sometimes the years are way off. Also, they should make it easier to view outstanding pledges in NXT. NXT is a bit pricey however worth the cost and your return on investment is improved as it notifies you when you have major giving prospects to reach out to.
