--- description: Review of WestFax Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: WestFax | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Fax Server Software](/directory/4666/fax-server/software) > [WestFax](/software/199561/westfax) # WestFax Canonical: https://www.softwareadvice.com.au/software/199561/westfax Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/199561/westfax?page=2) > WestFax is the \#1 cloud-based faxing service that offers a variety of features, including Secure faxing: WestFax uses end-to-end encryption to protect your documents from unauthorized access. HIPAA compliance: WestFax is HIPAA compliant, so you can be sure that your medical records are safe. Our OCR and workflow automation features enable maximum efficiency for Enterprise customers. > > Verdict: Rated **4.9/5** by 18 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 18 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: WestFax - **Location**: Greenwood Village, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: USD 0.02 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pricing is based on the type of fax plans: Fax Plans- • Basic: $8.99 per month for 500 pages • Fax 1500: $29.95 per month for 1500 pages • Fax 3k: $59.95 per month for 3000 pages • Fax 5k: $89.95 per month for 5000 pages • Fax Custom: Contact WestFax for pricing details. HIPAA Fax Plans- • HIPAA Basic: $14.99 per month for 500 pages • HIPAA 1500: $39.95 per month for 1500 pages • HIPAA 2500: $49.95 per month for 2500 pages • HIPAA 5k: $89.95 per month for 5000 pages • HIPAA 10k: $174.95 per month for 10000 pages • HIPAA 20k: $349.95 per month for 20000 pages - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: American Samoa, Canada, Cook Islands, Fiji, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Norfolk Island, Northern Mariana Islands, Palau, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, United States and 2 more ## Features - API - Access Controls/Permissions - Activity Tracking - Alerts/Notifications - Archiving & Retention - Automated Routing - Collaboration Tools - Communication Management - Compliance Management - Contact Database - Delivery Tracking - Document Storage - Electronic Faxes - Email to Fax - Encryption - Fax Management - Fax to Email - File Management - File Transfer - FoIP ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - Chat ## Category - [Fax Server Software](https://www.softwareadvice.com.au/directory/4666/fax-server/software) ## Alternatives 1. [iFax](https://www.softwareadvice.com.au/software/226942/ifax) — 4.8/5 (363 reviews) 2. [eFax](https://www.softwareadvice.com.au/software/199621/efax-corporate) — 4.0/5 (70 reviews) 3. [eGoldFax](https://www.softwareadvice.com.au/software/200215/egoldfax) — 5.0/5 (39 reviews) 4. [Fax.Plus](https://www.softwareadvice.com.au/software/370313/fax-plus) — 3.9/5 (28 reviews) 5. [Documo](https://www.softwareadvice.com.au/software/227209/mfax) — 4.8/5 (86 reviews) ## Reviews ### "A diamond in the very rough electronic fax space" — 5.0/5 > **Chris** | *11 October 2023* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Has all the features clients want and, if they don't, and it makes sense, they add it. > > **Cons**: Any criticism I have ever provided has been acknowledged and improved (and I have had many suggestions). Rare in this space. > > After 25 years in networks and software this is the best breath of fresh air I have ever seen. The value is so far beyond the competition that it's almost unreal. I would have thought it to good to be true had I not seen it repeatedly myself over years at this point. ----- ### "Second to none\!" — 5.0/5 > **Miranda** | *22 June 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Their customer service is second to none, responsive, always going above and beyond to help. The portal is incredibly simple to use. Implementation is step by step and very easy. > > **Cons**: Cover pages are customizable to an extent, they use fillable fields, but you cannot move around the editable fields. > > I would go through the implementation process again because it was that easy and our rep was absolutely amazing\! ----- ### "Westfax" — 4.0/5 > **Keri** | *26 November 2019* | Mental Health Care | Recommendation rating: 7.0/10 > > **Pros**: It is so easy to send and receive faxes. We don't have worry about whether our fax line is working anymore. > > **Cons**: I haven't utilized the software very much yet, so I haven't found anything I disliked yet. ----- ### "Best cloud fax solution for our clients" — 5.0/5 > **Raymond** | *24 December 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Implementation and all of the security features were delivered with a price point that provided a 1 week ROI > > **Cons**: I wish we would have known about West Fax sooner\! > > Provides all the compliance needed for our clients and delivers confirmation page archive and retrieval. ----- ### "Excellent Service and Support" — 5.0/5 > **Dennis** | *2 August 2024* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: Ease of use, fast and straightforward fax portal. Using the API made automating certain tasks for my setup easier. > > **Cons**: There are negatives that I can think of. From signup to implementation has been seamless. > > Overall, I like the service and have had excellent delivery rates. Also, someone actually answers the phone when you can, no automated menu system. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/199561/westfax?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/199561/westfax) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data