About NFON

NFON provides cloud-based business communication systems (Cloudya) with complete range of PBX features, computer telephony integration and basic UC functionalities, such as 1:1 video and screen sharing. With a broad portfolio to attend the demand of different customer needs, NFON offer solution designed to serve specific use cases. The wide arrays of premium solutions based on our cloud telephone system helps us provide more specific solutions to solve individual industry or company challenges. Premium solutions such as: - Nconnect voice: allows a seamless transition to flexible, scalable IP communications. Offers more flexibility and security at lower costs. - Ncontactcenter: a complete, feature-rich solution for effective and transparent multichannel communication via your web browser. - Nhospitality: a cloud communication service that enables hotels to streamline all service-related communication processes without the need for additional hardware or software. Offering a superior communication service results in more satisfied guests, better service efficiency and reduced costs. - Neorecording: a cloud-based voice recording and analytics solution connected to Cloudya, our cloud telephone system. Neorecording solves our clients' challenges with EU legislation and will revolutionize their customer communication. - Nvoice for Microsoft Teams: offers the powerful PBX communication features in the familiar Teams environment and allows employees to easily connect to customers and colleagues and work together on joint projects – whether they are in the office, at home or on the move. - Nmonitoring queues: gives in-depth insights into the performance of service teams and campaigns, quickly pinpoints issues, optimizes team efficiency and delivers more value to customers.
NFON Software - 1

NFON pricing

NFON does not have a free version but does offer a free trial.

Free Version:
No
Free trial:
Yes

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NFON Reviews

Feature rating

Value for Money
4.5
Functionality
4
Ease of Use
4
Customer Support
4
5 reviews of 9 View all reviews
Samuel B.
  • Industry: Information Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/11/2020

Great solution

Pros

An easy way to use business phone like a pro

Cons

Need a better Outlook contact integration

Caroline P.
  • Industry: Information Services
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 09/10/2020

Very useful

With the remonte working situation due to the Covid, all the collaborators of our company can be reachable on their mobile phones with their fix phone direct number.

Pros

The simplicity of and relevancy for our daily needs.

Cons

Nothing to report. We are satisfied and the solution meets our needs.

Verified Reviewer
  • Industry: Financial Services
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
2
Customer Support
1

3
Reviewed on 24/04/2019

Awful experience

Would not want to recommend them - that says it all

Pros

Once set up and working it is simple for the end users to use but it is a phone system not rocket science after all so that would be a must-have.

Cons

Set up and support from Nfon is awful. I was very surprised to see how poorly they handled the setup of some core functionality

Loïc M.
  • Industry: Facilities Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/11/2020

Excellente solution de téléphonie dans le Cloud !

Pros

Cloudya est simple d'installation de paramétrage et de prise en main. Je l'utilise quotidiennement depuis plus de 6 mois et j'envisage d'équiper ma deuxième société avec la même solution.
J'utilise les fonctionnalités de SVI, groupement d'appel, restriction horaire. J'ai fait enregistrer des messages par un studio pour avoir une solution totalement professionnelle. Je recommande sans hésiter !

Cons

J'aimerai qu'il puisse exister une offre de communication illimitées.

Nicolas R.
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/10/2020

L'intégration dans teams est vraiment top

Bonne

Pros

facilité de mise en place et d'utilisation
Intégration dans MS Teams

Cons

Pour le moment aucun tout est conforme aux promesses et nous n'avons pas eu de problème à ce jour donc ...

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