--- description: Review of Icnea Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Icnea | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Channel Management Software](/directory/256/channel-management/software) > [Icnea](/software/199825/icnea) # Icnea Canonical: https://www.softwareadvice.com.au/software/199825/icnea Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/199825/icnea?page=2) > Icnea is a cloud-based, all-in-one vacation rental management software. It is designed for independent property owners, vacation rental management companies, and small to mid-sized hospitality groups. Icnea offers an array of features to help streamline operations. Its property management system automates tasks like reservations, invoicing, and reporting. The channel manager syncs listings across multiple sites. Icnea mobile apps give owners and their guests on-the-go access. Integrations with accounting, payment processing, and cleaning services enable efficient workflows. Icnea provides implementation support to help companies get started and optimize their vacation rental businesses. > > Verdict: Rated **4.0/5** by 18 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 18 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Icnea Tecnologia ## Commercial Context - **Starting Price**: EUR 140.00 - **Pricing model**: Flat Rate - **Pricing Details**: We offer a monthly flat fee calculated with the number of properties. No entry, no commissions, no channel fee, no booking fee and without permanence. - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Catalan, English, French, Italian, Portuguese, Spanish - **Available Countries**: Andorra, Brazil, Colombia, Ecuador, France, Italy, Mexico, Portugal, Spain, United Arab Emirates ## Features - API - Accounting - Availability Management - Calendar Management - Channel Management - Content Management - Customizable Templates - Data Synchronization - Discount Management - Dynamic Pricing - Electronic Payments - Email Management - Email Templates - For Vacation Rentals - Guest Communications - Housekeeping Management - Inventory Management - Invoice Management - Mobile App - Multi-Channel Distribution ## Integrations (12 total) - ABAL MyReports - Datisa64 - Doinn - Exact for Finance - Mercado Pago - MyPOS Connect - PayPal Commerce Platform - PriceLabs - SALTO KS - Stripe Terminal - UpMarket - Vikey ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Channel Management Software](https://www.softwareadvice.com.au/directory/256/channel-management/software) ## Related Categories - [Channel Management Software](https://www.softwareadvice.com.au/directory/256/channel-management/software) - [Property Management Software](https://www.softwareadvice.com.au/directory/150/rental-property-management-software/software) - [Holiday Rental Management Software](https://www.softwareadvice.com.au/directory/4545/vacation-rental/software) ## Alternatives 1. [Hostaway](https://www.softwareadvice.com.au/software/165334/hostaway) — 4.8/5 (1524 reviews) 2. [Lodgify](https://www.softwareadvice.com.au/software/140962/lodgify) — 4.5/5 (1282 reviews) 3. [Guesty Lite](https://www.softwareadvice.com.au/software/420050/guesty-for-hosts) — 4.7/5 (547 reviews) 4. [Breezeway](https://www.softwareadvice.com.au/software/82203/breezeway) — 4.6/5 (195 reviews) 5. [OwnerRez](https://www.softwareadvice.com.au/software/344512/ownerrez) — 4.9/5 (259 reviews) ## Reviews ### "Constant frustration with ICNEA" — 1.0/5 > **Monica** | *14 May 2025* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: The interface is generally intuitive, and the system includes a fair range of functionalities designed for the holiday rental sector. Integration with other platforms is decent in theory. > > **Cons**: Customer service is unreliable: Phone support in Spain is virtually non-existent. Calls are never answered. The automated system keeps you waiting for several minutes before redirecting you to email due to “all lines being busy”. Delayed and unhelpful ticket responses: Email support generates tickets, but replies are slow and rarely provide effective solutions. Severe bugs in key features: Supplements (optional extras) can be created but do not link properly to the reservations. Guests see and select them, but the services are never recorded internally—leading to serious misunderstandings. Repeated unresolved issues: I reported this issue the first time it happened, and nothing was done. Months later, the same bug occurred with a second supplement. No progress, no fixes. No sense of accountability: I’ve expressed dissatisfaction multiple times, but the lack of interest or follow-up is clear. > > My overall experience with ICNEA has been frustrating and disappointing. While the system offers useful features on paper, in practice they often fail to work as intended. The lack of reliable customer support only makes matters worse. Issues I raised more than once were left unresolved, and there seems to be no real commitment to improving the service or addressing long-standing problems. I would not recommend ICNEA for serious property managers. ----- ### "Un PMS de primera." — 5.0/5 > **Jesus Javier** | *23 August 2024* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Llevo utilizando Icnea desde hace un tiempo y estoy sumamente satisfecho con la experiencia. Una de las características que más destaco es la gestión de calendarios. La forma en que Icnea organiza y presenta la disponibilidad de propiedades es intuitiva y clara, lo que me permite gestionar reservas con una eficiencia que no había encontrado en otros PMS. El sistema sincroniza perfectamente con los canales de distribución, evitando problemas de overbooking y asegurando que la información esté siempre actualizada. > > **Cons**: Tiene que mejorar el canal de chat con todos los portales. Ahora mismo solamente tiene con Airbnb. Es un punto que tienen que mejorar si o si. > > Icnea es un PMS completo, con herramientas que realmente facilitan la gestión diaria. Lo recomiendo ampliamente para cualquier profesional del sector inmobiliario que busque eficiencia y funcionalidad. ----- ### "Buen sistema de reservas" — 4.0/5 > **Zuriñe** | *12 June 2024* | Hospitality | Recommendation rating: 6.0/10 > > **Pros**: En general calidad-precio, está muy bien el sistema, los trabajadores resuelven bastante rápido los problemas. > > **Cons**: No tiene atención al cliente 24h los 365 días, solo días laborables de 9h a 15h, se nos queda corto a veces. Aún deben mejorar muchas cosas, pero en cuanto al resto de sistemas parecidos tienen un sistema muy completo. > > En general van mejorando año tras año, son un sistema sencillo se utilizar, le falta la parte más intuitiva, pero tiene muchas cosas que puedes hacer a tu gusto y tiene muchas partes automatizadas que ayudan a la gestión de las reservas. ----- ### "Al conocer ICNEA me di cuenta que habiamos perdido mucho tiempo con otro Chanel Manager" — 5.0/5 > **CLARA** | *12 April 2024* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Siempre hay respuesta y apoyo por parte del equipo de Gestores. Esto fue fundamental para entener de forma el correcto funcionamiento. > > **Cons**: Al principio no es intuitivo, porque debes acostumbrarte a un nuevo diseño de pantalla, en el que hay demasiados clicks. > > Nuestra experiencia ha sido muy positiva. Deberiamos de haberlo hecho mucho antes. El equipo humano que hay detrás es fantastico y no dejan de ayudarte nunca. ----- ### "channel manager molto valido" — 5.0/5 > **silvia vittoria** | *14 July 2025* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: Il rapporto qualità-prezzo è decisamente competitivo rispetto ad altre soluzioni sul mercato, e questo, unito all'affidabilità della piattaforma, rende Icnea una scelta vincente. Siamo pienamente soddisfatti della collaborazione e confidiamo di proseguire su questa strada ancora a lungo. > > **Cons**: non c'è molto che posso dire di svantaggioso, posso solo consigliare di implementare la comunicazione con i vari comuni > > Collaboriamo con Icnea da diversi anni e possiamo affermare con certezza che si tratta di un partner affidabile e competente. Il team di supporto è sempre disponibile, risponde con rapidità e si impegna concretamente per trovare soluzioni efficaci in tempi brevi. Abbiamo apprezzato molto la loro flessibilità e la capacità di adattarsi alle nostre esigenze operative, contribuendo a semplificare la gestione quotidiana delle attività. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/199825/icnea?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/199825/icnea) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data