--- description: Review of DialedIn CCaaS Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: DialedIn CCaaS | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Auto Dialer Software](/directory/1564/auto-dialer/software) > [DialedIn CCaaS](/software/20027/chasedata) # DialedIn CCaaS Canonical: https://www.softwareadvice.com.au/software/20027/chasedata Page: 1 / 14\ Next: [Next page](https://www.softwareadvice.com.au/software/20027/chasedata?page=2) > DialedIn is a cloud-based Contact Center as a Service (CCaaS) solution designed to optimize outbound, inbound, and blended call center operations for businesses of every size and in every industry. Developed with customer feedback at its core, DialedIn is more than just a call center software—it's a comprehensive solution that evolves with your business. With fast deployment, automatic upgrades, and exceptional customer support, DialedIn helps users stay ahead in a competitive landscape. Tailored for teams of all sizes, DialedIn offers businesses with advanced dialing capabilities, including auto, predictive, preview, and progressive dialing, ensuring that every call is handled efficiently. DialedIn CCaaS offers a range of key features designed to enhance operational efficiency and user satisfaction. Fast \& Easy Deployment ensures that users are up and running in minutes, not days, minimizing downtime. The Ease of Use is highlighted by an intuitive interface that requires minimal training, allowing teams to focus on what matters most—delivering exceptional customer service. Smart Call Routing automatically directs calls based on language preference, skill set, and other customizable rules, enhancing customer experience and agent productivity. Additionally, Zero-Coding Integrations allow for seamless integration with top CRMs and APIs, eliminating the need for complex coding and streamlining workflows. DialedIn CCaaS provides Real-Time Analytics \& Reporting, offering instant insights with customizable dashboards and reporting tools that help track performance and optimize campaigns on the fly. Security \& Compliance are ensured with robust security settings that allow managers to monitor campaigns closely, ensuring compliance and data integrity. Digital call records are securely stored for up to three months, available for review whenever needed. Additionally, the platform scales from small businesses to enterprise-level operations, whether deployed on-premises or via the cloud, growing alongside users' needs. Customer Support is provided by an in-house, US-based technical support team. > > Verdict: Rated **4.8/5** by 325 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 325 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ChaseData - **Founded**: 1997 ## Commercial Context - **Starting Price**: USD 25.00 - **Pricing model**: Per User - **Pricing Details**: Small business: $89 per user per month Professionals: $139 per user per month Enterprise : $169 per user per month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Center - CRM - Call Center Management - Call Conferencing - Call Disposition - Call List Management - Call Logging ## Integrations (9 total) - HubSpot Content Hub - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub - Oracle CRM On Demand - Salesforce Sales Cloud - SugarCRM - Zapier - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Auto Dialer Software](https://www.softwareadvice.com.au/directory/1564/auto-dialer/software) ## Related Categories - [Auto Dialer Software](https://www.softwareadvice.com.au/directory/1564/auto-dialer/software) - [Automatic Call Distribution Software](https://www.softwareadvice.com.au/directory/1694/auto-call-distribution/software) - [Call Recording Software](https://www.softwareadvice.com.au/directory/1718/call-recording/software) - [Predictive Dialer Software](https://www.softwareadvice.com.au/directory/1758/predictive-dialer/software) - [Call Monitoring Software](https://www.softwareadvice.com.au/directory/1811/monitoring/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.com.au/software/120988/ringover) — 4.7/5 (881 reviews) 2. [Convoso](https://www.softwareadvice.com.au/software/2799/safesoft-contact) — 4.5/5 (395 reviews) 3. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1786 reviews) 4. [Readymode](https://www.softwareadvice.com.au/software/171343/Readymode) — 4.6/5 (143 reviews) 5. [Nextiva](https://www.softwareadvice.com.au/software/2683/nextiva-business-voip) — 4.6/5 (919 reviews) ## Reviews ### "User-friendly experience." — 5.0/5 > **Jeremy** | *25 July 2025* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Call features were very user-friendly with quick responses as well from customer support when needed. > > **Cons**: Never had any issues with getting a call or using the systems for transfers. I believe one feature that would've proved useful is if there was an autosave of the information being put into the system. ----- ### "Review on September 10 2025" — 5.0/5 > **Marcus** | *10 September 2025* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: I like how dialed in simplify and saves me time when I need to dial multiple numbers throughout the day I can auto dial or manually dial and the hands-free aspect as well. > > **Cons**: There’s nothing that really comes to mind that I did not like about dialed in. I have had times where I needed to restart my computer, but that would fix any bug issue that I ever dealt had with dialed in so overall it is had been a very good experience. > > Overall, my experience without in has been a positive, time saving good experience. I plan on continuing to use dialed in, and I have used other companies in the past, and by far dialed in, has been the most seamless and easy to use service. ----- ### "Great Customer service" — 5.0/5 > **Rafael** | *12 November 2019* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Quality of sound is awesome and very friendly to use. > > **Cons**: Everything is above and better then any other Dialer company > > Working with \[SENSITIVE CONTENT HIDDEN\] he always makes my experience easy and enjoyable. ----- ### "Enjoyable work application\!" — 5.0/5 > **JoAnn** | *6 March 2026* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: I think the most I like about this application is how Very Easy it is to use and the calls come in fast\! That's the back which makes time fly by at work. Also, managers and other team members are able to > > **Cons**: Since I've been using this application system I have Only had a couple glitches, and about 2 to 3 times a work shift I have to wipe the settings. That's like basically restarting or rebooting which can be an inconvenient when you're in the flow of talking to customers. That does affect you when you are trying to reach your quota restarting could cost you a few minutes of your day not that big of a deal just a slight inconvenient. > > Pleasant experiences with the dial-in. This dialedin Makes my work day go fast because calls come in fast. ----- ### "Amazing Customer Service" — 4.0/5 > **Krissy** | *19 November 2025* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: Interface, ease of use, the customer service. Especially \[sensitive content hidden\], it's hard to get people who actually care and want to help, not to mention going above and beyond for me. > > **Cons**: I find the price is high for a small company like mine, where there's only 10 employees including myself. The fact that bigger corporations get a better seat price is sad. Small companies are the ones who need the better deals/prices. > > \[sensitive content hidden\] was there to get me up an going, she literally went above and beyond. Talking to me day and night and going back and forth making sure all my questions were answered and got me set up super fast in a pinch. \[sensitive content hidden\] has been so helpful and respectful, he helps me with any questions and has such a good calm energy about him, I appreciate the diret contact to him and all the help he gives me. ----- Page: 1 / 14\ Next: [Next page](https://www.softwareadvice.com.au/software/20027/chasedata?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/20027/chasedata) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data