--- description: Review of Nextiva Contact Center Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Nextiva Contact Center | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [Nextiva Contact Center](/software/20035/nextiva-contact-center) # Nextiva Contact Center Canonical: https://www.softwareadvice.com.au/software/20035/nextiva-contact-center Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.com.au/software/20035/nextiva-contact-center?page=2) > Nextiva Contact Center is an AI-enabled solution that helps businesses manage customer interactions. The platform includes features to improve agent productivity, foster customer loyalty and provide a unified customer experience. It caters to a range of industries, from small businesses to large enterprises, allowing them to centralize customer conversations and operate more efficiently. Nextiva Contact Center offers AI-powered capabilities such as a knowledge base, secure payment agent assists and automated dispositioning. It provides intelligent routing with situation-based and skill-based algorithms, as well as a workflow engine for managing customer journeys. Additionally, for outbound dialing, the platform offers DID number management, compliance features and lead filtering. > > Verdict: Rated **4.5/5** by 112 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 112 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Nextiva - **Location**: Scottsdale, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: USD 30.00 - **Pricing model**: Per User - **Pricing Details**: The pricing starts at $20 per user per month for Digital plan billed annually and $26 per user per month billed monthly. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Escalation - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Blended Call Center - CRM - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transcription - Call Transfer ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software) ## Related Categories - [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software) - [Call Monitoring Software](https://www.softwareadvice.com.au/directory/1811/monitoring/software) - [Call Center Workforce Management Software](https://www.softwareadvice.com.au/directory/1855/workforce-management-optimization/software) - [Automatic Call Distribution Software](https://www.softwareadvice.com.au/directory/1694/auto-call-distribution/software) - [Call Center Scripting Software](https://www.softwareadvice.com.au/directory/3441/scripting/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.com.au/software/120988/ringover) — 4.7/5 (858 reviews) 2. [CallTools](https://www.softwareadvice.com.au/software/223069/calltools) — 4.8/5 (155 reviews) 3. [Convoso](https://www.softwareadvice.com.au/software/2799/safesoft-contact) — 4.5/5 (386 reviews) 4. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 5. [Readymode](https://www.softwareadvice.com.au/software/171343/readymode) — 4.6/5 (136 reviews) ## Reviews ### "Nextiva was such a great decision" — 5.0/5 > **Jacob** | *21 May 2024* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: The team was extremely transparent on features, pricing, etc. It's been very easy to get set up for how we wanted it to work, and has given us massive ROI boosts since implementing. > > **Cons**: Nothing to note so far - we've recently been set up. ----- ### "The BEST VOIP Company in the world\!" — 5.0/5 > **STEPHEN** | *29 May 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Ease of use and pricing. Incredible staff that actually cared. > > **Cons**: Not being able to text and having to do the FCC Online application for texting makes it a burden to be able to have texting on our phones. > > Incredible. Great people and staff that actually cared. ----- ### "Do Not Do Business With This Terrible Company" — 1.0/5 > **Daniel** | *22 August 2018* | Management Consulting > > **Pros**: Nothing. This product was absolutely horrible - but the customer service was even worse. Customer Service and Tech Support know very little about what they are selling. See full review below. > > **Cons**: customer service, technical support, customer relations. All of their team does not work together and none of them know what they're talking about. Their service states that it will work with ANY DEVICE, and it is NOT TRUE. > > It is with much disappointment and regret that I write today regarding my recent experience with Nextiva and its employees. It was, without a doubt, one of the most personally frustrating and financially damaging experiences I have had to experience in my years of communications with a service provider of any kind. I am a business owner who depends greatly upon the ability and ease for my customers to contact me for products or services. Without the communication of both our established and also potential clients, I wouldn’t be in business to this day. I find it most imperative that in order to keep my clients, I must carry my business in a way that is integrous and honest, and it was to my ultimate disappointment that Nextiva’s employees did not share the same values. As my business grew, I found myself in need of a phone service that offered more than my mobile service provider did, so I began looking for internet phone providers that could accommodate my needs. It was in March of 2018 that I committed to finding a resolution to the need, and also when I initially contacted Nextiva for service. My business and its employees rely solely on communication by mobile devices, and it was our understanding upon several conversations with Nextiva’s sales department that Nextiva would allow me to continue to use my mobile device while utilizing their features for my business (IE Call Forwarding, Call Transfer, Conference Calling, etc). Through multiple conversations with Nextiva Sales and even Nextiva Management, I made it very clear that I used a Straight Talk mobile device powered by Straight Talk wireless service, and I was assured that Nextiva’s service and features would work perfectly well on my device, and that there would be absolutely no issues porting, but rather a reliable and smooth transition and zero loss of connection at any time. After many issues, failed port-in attempts, and multiple service disconnections, we discovered that Nextiva does not work with a Straight Talk mobile device. This distressing sequence of events resulted in a devastating loss of profit for my business while we experienced multiple shut downs of our only business line of communication. In fact, we believe to be the first customer of theirs to attempt use of their service with a Straight Talk device, as it became clear that they were not even aware that the type of device would not work with their service, further proving that they had not ever tested using this type of device. It is unfortunate that Nextiva advertises that their service will “work with any provider on any device” as it is blatantly untrue and false advertisement. It took two separate instances of “mobile phone disconnections” and troubleshooting with Nextiva’s technical support team to conclude the prior stated. Not only did Nextiva’s service require that we go through three port-in attempts, but our mobile services (and therefore business calls) were disconnected twice over several hours before Nextiva’s team could conclude the reason why. After several days and hours on the phone spent with Nextiva’s team and realizing that their service would not work for our needs, the porting team then ported-out our main business line without our authorization or knowledge. In fact, we didn’t have any idea that Nextiva’s porting department ported out our number for nearly an entire week and were not able to retrieve the number for 8 days after it was brought to our attention that it was ported out unauthorized – we only found out because we received an email from a customer asking for a “working phone number” that they could reach us at. You can imagine the kind of frustration this caused on our end to realize that the reason we weren’t receiving business was because of something Nextiva’s employees took upon themselves to do without our authorization, let alone our knowledge. Upon requesting that our service be cancelled prior to the unauthorized port out, it was made clear to more than one person that we could not port out our number until we had a new service provider to port out to. Support team members of Nextiva supposedly understood this by promising not to shut our service off until we found a new service provider, yet ported the number out anyway, leaving us to chase it down on our personal time outside of Nextiva in an effort to regain control of it. This year our profit margin had been slowly rising higher until we had no phone or open line of communication with our customers. During the month that we spent attempting use of Nextiva’s service unsuccessfully with our multiple port in attempts and disconnects, our profit margin dropped 96%. I can’t begin to place a value on the amount of business that I have lost by not having an open business line for my customers to reach me at. I have hundreds of loyal clients of over 6 years that were unable to reach me (and at this point may believe I’m no longer in business), several sales that I was in the middle of that I was never able to complete, and several websites and advertising avenues with business line listed, that appeared fraudulent to (who knows how many) potential clients searching for services from my business as well. It is unknown if I’ll be able to recoup all of them back, and unfortunately, there is no way that I’ll ever know. I can state for certain that I did not receive business phone calls for anywhere between 1-2 weeks combined due to the incompetency and many mistakes of Nextiva’s employees that we experienced during our attempts to use their service. We were billed for two months of service that we did not use and spent hours of both our personal and our business time in attempts to resolve any and all issues with their team, ultimately, to no avail. It was discussed with both Nextiva’s porting department as well as their retention team the multiple issues that contributed to our needing to cancel, and we were assured that because we were unable to use their service as expected, that we would be refunded the full amount of our costs. We signed up for a 30-day trial (or money back guarantee) but because of the multiple failed ports, we missed our window to cancel (to no fault of our own). Not only were we assured that our payments would be refunded due to our extensive issues, but we were then lied to on the phone during our final disconnect of service by an employee whop stated that Nextiva would never have promised us a refund, and that we should not expect one. I am a business owner that is undoubtedly frustrated and beyond upset over the financial damages and los that we experienced during our time attempting use of Nextiva’s services. I wouldn’t recommend that anyone spend a moment of their time speaking to their team. It was most devastating to learn that I couldn’t trust the words coming out of their mouths at any given time, as they have mastered the art of saying exactly what it is that their consumer wants to hear. Perhaps this may be a service that works better for landline users (though that is stated with only the utmost assumption), but if that is the only case, then Nextiva needs to stop selling their service as a solution for mobile phone users as well. ----- ### "Nextiva Great Quality for the Price" — 5.0/5 > **Eric** | *25 January 2024* | Machinery | Recommendation rating: 10.0/10 > > **Pros**: I like the consistency of quality. Dropped and garbled calls are very rare. Voice quality is consistently reliable. Customer service has been knowledgeable, friendly, and quick. Desktop and mobile app integration ins very intuitive, requiring minimal training and support for staff. > > **Cons**: I'd like to be able to globally block calls through the admin web portal instead of submitting a support request. > > Our overall experience has been great. I have zero complaints. As long as Nextiva remains consistently reliable and affordable, I'll stick with them. ----- ### "Effective Program for In-House Call Centers" — 5.0/5 > **Margo** | *11 July 2024* | Real Estate | Recommendation rating: 8.0/10 > > **Pros**: It is convenient to be able to record and monitor calls in one program. We use our call dashboard constantly to monitor call volume and KPIs in real-time. > > **Cons**: Some aspects of data visualization and reporting could be made more robust, but all our essential metrics are accessible. > > As an administrator, I use Nextiva to monitor our call center's performance and ensure we are keeping up with call volume. I also use it to report key information to the rest of my team. ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.com.au/software/20035/nextiva-contact-center?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/20035/nextiva-contact-center) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data