RingEX is a cloud-based business communications solution that offers tools for Messaging, Video and Phone. Core...
Software Advice offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
About Five9
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide.
Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more.
The AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to get customers to the right agent while Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time.
Five9’s IVR with speech recognition can be used for common customer inquiries to free up agents for high-value interactions. Monitor, analyze and report on the contact center’s performance with real-time metrics and dashboards, and automatically sync all interactions with CRM.
The contact center can be up and running in a matter of days and can be scaled up or down based on business needs.
Five9 pricing
Five9 does not have a free version and does not offer a free trial. Five9 paid version starts at USD 175.00/month.
Starting Price:
USD 175.00/month
Free Version:
No
Free trial:
No
Alternatives to Five9
ZIWO is a cloud-based call center workforce management solution that helps streamline customer interactions via virtual...
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and...
LiveOps provides a cloud contact center solution with multi-channel routing, real-time reporting and interaction...
Cisco AnyConnect is a cloud-based software, which helps businesses offer remote employees secure VPN access to an...
Truly is a business voice over IP (VoIP) solution available as a mobile application. Key features include an auto or...
Five9 Reviews
Feature rating
5 reviews of 469
View all reviews
Andrey
- Industry: Banking
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
-
Review Source
5
Reviewed on 25/01/2024
Five9 - One-Stop CCaaS Call Center Platform
Overall a great experience, multiple critical call center functions bundled into one easy to use, user friendly platform
Pros
I like multiple inter-connected functions bundled together within the CCaaS Five9 platform including call center UI/UX, call routing, recording, logging and analytics
Cons
It is on the costly side and took some time to implement, the setup configuration guides could be a bit more intuitive
Ray
- Industry: Wholesale
- Company size: 201–500 Employees
- Used Daily for 1-5 months
-
Review Source
4
Reviewed on 30/01/2024
Admin Review of Five9
Pros
Five9 was hands-on during the setup. Their promises stated that Five9 had everything that we needed.
Cons
What we received is not what we were promised. Limited integration with Salesforce. Support quality is hit or miss.
Amitabh
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
3
Reviewed on 19/11/2024
Five9 cloud phone
We are using Five9 as a cloud contact support platform to call and interact with our customers. It is not that much efficient as we expected. Frequent session logout and audio quality issues cause trouble in doing work.
Pros
1. Easy to integrate with any ticketing tool. It is added as a plugin and is easy to use and manage.
2. You can setup from station based on Gateway or any id that you configured.
3. Proper reporting of incoming and outbound calls.
Cons
1. Automatic logout from the machines if you are not there for even 5 minutes.
2. Voice quality is not that much clear and good.
3. Very slow and time taking to start in the day.
Sanchita
- Industry: Information Technology & Services
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
-
Review Source
3
Reviewed on 29/08/2024
Customer Interaction software
We are using this as a point of contact for our customers, it helps us to make the process smoother by contacting them directly. Making calls, receiving calls, putting our profile on busy, maintaining contact list are some things which help us a lot.
Pros
1. Very reliable software to use.
2. Very clear with the profile options to put as active and inactive.
3. No lag or issues came in between the discussions.
4. Voice mail by customers, messages are all just great features to deal.
Cons
1. Issues come with deployment and number of errors.
2, There is no notification or option to receive the call, it directly auto receives the call, and the customer starts saying hello.
3. Difficulty in understanding the call history records.
Jenelyn
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 07/06/2024
Jenelyn Review
Its very convenient to taking contacts and manage the all contacts
Pros
It easy to get an survey or feedback to the customer and also to monitoring the all contacts and posted a notes to the conversation
Cons
There's a some of bug there's having a lagging and sometimes late a response to the customer
