--- description: Review of NiCE CXone Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: NiCE CXone | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/4627/customer-satisfaction/software) > [NiCE CXone](/software/20067/nice-incontact-cxone-workforce) # NiCE CXone Canonical: https://www.softwareadvice.com.au/software/20067/nice-incontact-cxone-workforce Page: 1 / 25\ Next: [Next page](https://www.softwareadvice.com.au/software/20067/nice-incontact-cxone-workforce?page=2) > NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—all on one enterprise-scale platform. > > Verdict: Rated **4.2/5** by 581 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 581 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: NiCE ## Commercial Context - **Starting Price**: USD 71.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Greek, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Traditional Chinese - **Available Countries**: Anguilla, Argentina, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Bermuda, Bolivia, Brazil, Brunei, Bulgaria, Cambodia, Canada, Cayman Islands, Chile, China and 89 more ## Features - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Archiving & Retention - Auto-Dialer - Automated Routing - Automated Scheduling - Automatic Call Distribution - Automatic Outbound Dialer - Autoresponders - Blended Call Center - Budgeting/Forecasting - CRM - Call Center Management - Call Disposition ## Integrations (38 total) - AnswerDash - Applango - Atos Suite - Bullhorn ATS & CRM - CallVU - Cyara - DaaS - Dynamics 365 - Firefly - Fuze - Haptik - HubSpot Content Hub - Inbenta - Ivinex CRM - Kustomer ... and 23 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software) ## Related Categories - [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software) - [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) - [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software) - [Online Help Desk Software](https://www.softwareadvice.com.au/directory/3529/online/software) - [Auto Dealership CRM Software](https://www.softwareadvice.com.au/directory/3171/dealership/software) ## Alternatives 1. 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Despite a few challenges, this system is still an all around win ----- ### "NICE CXone Product Review" — 4.0/5 > **Sergio** | *30 October 2024* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: The product is flexible in its support of the various contact center workflows, from scripting in Studio, CXone WFM, Quality Management, and Analytics. Our TAM's have provided exceptional service and do a great job following up on open items. > > **Cons**: The technical support team. They sometimes fail to understand the issues, and I find myself repeating myself to several points of contact. Some features that we require are not available and can sometimes take a long time to implement or even assess whether or not it can be implemented. ----- ### "Have been using NICE inContact since 2009" — 5.0/5 > **Warren** | *25 June 2020* | Nonprofit Organization Management | Recommendation rating: 9.0/10 > > **Pros**: I worked as an end user of NICE inContact in FamilySearch Support and for the past 4 years I have been working as the FamilySearch Telecommunications Product Engineer. As an end user I found the product to be easy to use and reliable. I was able to seamlessly take chats and calls up to 30 in a day. As the Administrator CXOne/inContact Central is easy to use creating skills, users, and security profiles. As the Engineer working in Studio and creating call flows with Salesforce integration I find the product robust and basically if you can think of it, there is most likely a way to make it happen using APIs and the inContact Studio. I was able to learn the basics and build from there with little training. And what I don't know NICE inContact engineers and account managers are there to help. > > **Cons**: In Salesforce there is a feature that you can login as the user to see what the user is seeing. inContact doesn't have that feature. To troubleshoot a user issue I have to go to some lengths to change the users password and login as them to see if I can see what they are reporting. Speaking of reporting, I know the CXOne platform has addons for better reporting but I feel the dashboards and basic reporting could be made better. For example to be able to drill down on a dashboard to specifics even on the user level. > > My overall experience with NICE inContact has been fantastic. I enjoy working with my reps as we together try to find the best solution to our problems. I feel they have truly been our partner. ----- ### "Great organization" — 5.0/5 > **Amy** | *9 November 2016* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: Stability and ability to integrate with our CRM software seamlessly. They have evolved over time and regularly release new features that enhance how we do business. > > **Cons**: Some of the software/products feel patched together from different partners. > > Products, service, and stability make inContact a unique and special telecom provider and business partner. We require 24 X 7 (365 days a year) support, and they do not let us down. They are in a constant state of evolution to keep your business relevant and current. ----- ### "Nick's Review" — 3.0/5 > **Nick** | *2 October 2024* | Financial Services | Recommendation rating: 6.0/10 > > **Pros**: Real-time monitoring, BI Reporting, and easy phone skill changes. > > **Cons**: We experience sync issues in real-time dashboards from time to time and we have agents getting logged out of CXone after being idle well before our timeout threshold. > > Good. The web-based experience gives us the flexibility to switch browsers if we experience issues. ----- Page: 1 / 25\ Next: [Next page](https://www.softwareadvice.com.au/software/20067/nice-incontact-cxone-workforce?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/20067/nice-incontact-cxone-workforce) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data