--- description: Review of Reviewpro Reputation Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Reviewpro Reputation | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Survey Software](/directory/4503/survey/software) > [Reviewpro Reputation](/software/200887/Reviewpro-Reputation) # Reviewpro Reputation Canonical: https://www.softwareadvice.com.au/software/200887/Reviewpro-Reputation Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/200887/Reviewpro-Reputation?page=2) > Reviewpro Reputation is the leading guest experience management software helping hospitality become more profitable by gathering and understanding guest feedback data. The Shiji ReviewPro platform includes Hotel Reputation, Guest Surveys, Case Management and Guest Communications. With a decade of experience and investment in innovation, we continue to be the benchmark of the industry. Together, we reimagine the digital guest experience. Join us.​ Analyze, understand, and measure online reputation results using the Global Review Index️, a proprietary algorithm based on data collected from 45 languages across 140 review sites. Benchmark competitors, make data driven decisions, and watch your reputation and revenue grow. ​ Leverage powerful semantic technology to dig deep into the meaning of reviews and understand your guests' experience in key areas. Combine qualitative data (review content) and quantitative data (review scores) to measure what is having everyday impact on the guest experience at your property and on your business. Benchmark your results against your competitor set and see how you measure up in multiple categories, and sources. Other features include customizable response templates, mobile access, personalized alerts, KPI tracking, and more. What started over a decade ago with the singular product, Hotel Reputation, grew over the years into the leading guest experience management suite trusted by 60,000 global accommodation providers and destinations. The addition of Guest Surveys, Case Management and Guest Communications gradually expanded Shiji ReviewPro into an end-to-end platform to manage guest needs at every stage of the guest journey. All these solutions are built with secure, robust and reliable technology to support hoteliers in their aim of improving the guest experience, whether used as a unified platform or as stand-alone products.​ > > Verdict: Rated **4.0/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 6 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: A Shiji Group Brand - **Founded**: 1998 ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Please contact Shiji Group directly for pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Indonesian, Italian, Portuguese, Russian, Spanish, Thai, Turkish - **Available Countries**: Andorra, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Brazil, Cambodia, Canada, Chile, Colombia, Costa Rica, Dominica, Dominican Republic, Egypt, France, Germany, Gibraltar and 42 more ## Features - AI/Machine Learning - Customizable Reports - Dashboard - Keyword Tracking - Multi-Channel Distribution - Multi-Location - Real-Time Notifications - Reporting/Analytics - Response Management - Review Monitoring - Review Notification - Sentiment Analysis - Survey Builder - Template Management - Third-Party Integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Survey Software](https://www.softwareadvice.com.au/directory/4503/survey/software) ## Related Categories - [Survey Software](https://www.softwareadvice.com.au/directory/4503/survey/software) - [Review Management Software](https://www.softwareadvice.com.au/directory/4285/review-management/software) - [Reputation Management Software](https://www.softwareadvice.com.au/directory/4509/reputation-management/software) ## Alternatives 1. [Trustpilot](https://www.softwareadvice.com.au/software/364802/trustpilot) — 4.5/5 (1202 reviews) 2. [Birdeye](https://www.softwareadvice.com.au/software/86768/birdeye) — 4.7/5 (702 reviews) 3. [rater8](https://www.softwareadvice.com.au/software/313432/rater8) — 5.0/5 (181 reviews) 4. [TrueReview](https://www.softwareadvice.com.au/software/193489/truereview) — 5.0/5 (150 reviews) 5. [Brand24](https://www.softwareadvice.com.au/software/24347/brand24) — 4.7/5 (254 reviews) ## Reviews ### "Great product to support your reputation" — 4.0/5 > **Verified Reviewer** | *21 June 2018* | Recommendation rating: 7.0/10 > > **Pros**: It is a great platform that allows better and clear understanding of what impacts are happening on our hotel and how we can manage these effectively to grow our business. The system provides some good and powerful analytics which allow for better decisions to be made. > > **Cons**: None\! all is good. Ever since using the platform it has been easy for us to manage our reviews and it is very clear as to where our opportunities are. ----- ### "ReviewPro forever" — 5.0/5 > **Teodora** | *6 February 2023* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: Il fatto di poter gestire 11 strutture da un unico dashboard è estremante utile. Si perde un sacco di tempo saltare da una piattaforma ad altra, logarti, autenticarti . Qui hai la possibilità di vedere tutto. Poi, è molto intuitivo e facile, e quando non si capisce qualcosa, l'assistenza è estremamente cortese e tempestiva > > **Cons**: Il fatto che non sono tutte le piattaforme visibile. La più grande perdita è stata Facebook. > > Con ReviewPro, hai il controllo totale della tua Brand Reputation, ti serve meno tempo per rispondere a TUTTE le recensioni ( utilizzando i template di risposta) in più hai la possibilità di utilizzate le lingue che ti servono. ----- ### "Don’t use it if you are a small hotel" — 1.0/5 > **Verified Reviewer** | *29 October 2018* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: Nothing. Probably it is good for a big hotels > > **Cons**: Very expensive, poor service. I had to pay for two years for something that it wasn’t usefull for my business ----- ### "ReviewPro - An Extensive Suite of Tools for Customer Feedback Surveys and Correspondence" — 4.0/5 > **Aaron** | *19 February 2020* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: The most helpful feature of ReviewPro was the ability to reply to guest surveys and comments online using preset templates, this saved our staff a tremendous amount of time in the busy season when surveys were piling up and we found it very convenient to use. The ReviewPro smartphone app was also very useful when working out of the office and tied very nicely to the web browser version. Again, this saved the staff time and allowed us to respond to our guests even when out and about. > > **Cons**: Our company was looking a more affordable provider for guest survey solutions; so we did transition to SurveyMonkey. However, ReviewPro does offer a lot of quality services for their price. ----- ### "Customer service is exceptional\!" — 5.0/5 > **andrea** | *23 May 2022* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: The very best thing about ReviewPro, aside from the functionality, is their customer service. Their team is willing to meet as many times as possible to ensure easy deployment, successful campaigns, and clear understanding. We hosted zoom meeting with ReviewPro reps in order to create customized surveys to capture strategic data and influence customer loyalty. The custom options that were available made the process positive and successful. We liked that we could incorporate all of our own branding credentials from logos to colors and even wording. > > **Cons**: The cost is high for small sized properties. The scale is not matched for privately owned small sized hotels and inns. > > Overall, the experience I had with ReviewPro was positive and successful. The success is mostly due to the great teamwork between the property and the ReviewPro representatives. They cared deeply about our goals and worked creatively to meet our needs. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/200887/Reviewpro-Reputation?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/200887/Reviewpro-Reputation) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data