--- description: Review of ConSol CM/Complaint Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ConSol CM/Complaint | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/4318/issue-tracking/software) > [ConSol CM/Complaint](/software/201070/consol-cm-complaint) # ConSol CM/Complaint Canonical: https://www.softwareadvice.com.au/software/201070/consol-cm-complaint > ConSol CM/Complaint is a powerful and flexible complaint management solution that helps businesses of all sizes manage and resolve customer complaints in a structured, transparent, and efficient way – all from one centralized platform. Say goodbye to error-prone Excel spreadsheets, scattered Word documents, or endless email threads. With ConSol CM/Complaint, your entire complaint handling process is streamlined and fully digitized. The software provides a clear and user-friendly interface that allows users to capture, track, and resolve complaints with ease. Whether it's warranty claims, product returns, service issues, or general customer dissatisfaction – everything is documented, assigned, and processed in one unified system. This ensures that every step in the complaint lifecycle is traceable, auditable, and aligned with your internal quality standards. One of the core strengths of ConSol CM/Complaint is its ability to link complaints directly with relevant customers, products, employees, and departments. This intelligent relationship management ensures responsibilities are clearly defined and that no complaint gets lost or remains unresolved. Tasks can be automatically assigned to the right team members based on predefined rules, significantly speeding up response times and improving internal coordination. The software also enables automated status updates and feedback to customers, helping to maintain a high level of customer satisfaction throughout the entire process. With customizable workflows, automated notifications, and escalation rules, you can ensure that even complex complaint scenarios are handled efficiently and consistently. Thanks to the integrated business intelligence (BI) capabilities, ConSol CM/Complaint takes your complaint management one step further. You can generate reports and dashboards at the push of a button – providing deep insights into root causes, recurring issues, and performance metrics. These data-driven insights enable continuous improvement across products, services, and internal processes. An especially valuable feature is the built-in 8D methodology for structured problem-solving and quality assurance. The system guides your team step by step through the 8D process, from initial problem description and containment actions to root cause analysis and implementation of corrective and preventive measures. At the end of the process, a professionally formatted 8D report is automatically generated as a PDF and can be directly linked to the complaint record – ready to be shared with customers, suppliers, or internal stakeholders. In addition, ConSol CM/Complaint supports role-based access, detailed audit trails, SLA tracking, and seamless integration with third-party systems such as ERP, CRM, or document management platforms. Whether you’re working in manufacturing, retail, logistics, or any other industry – the solution adapts to your business logic and scales as you grow. By centralizing and automating your complaint processes, ConSol CM/Complaint not only increases efficiency and transparency but also helps you turn customer feedback into a strategic advantage. Faster response times, better quality control, and happier customers – that’s the promise of ConSol CM/Complaint. > > Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 1 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: ConSol Consulting & Solutions Software - **Location**: Muenchen, Germany - **Founded**: 1984 ## Commercial Context - **Starting Price**: EUR 59.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, German - **Available Countries**: Albania, Andorra, Anguilla, Antigua and Barbuda, Aruba, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia and Herzegovina, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Costa Rica, Croatia, Cuba and 69 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Assignment Management - Audit Trail - Case Management - Chat/Messaging - Corrective and Preventive Actions (CAPA) - Customer Complaint Tracking - Customer Service Analytics - Customisable Branding - Customisable Forms - Customizable Fields - Customizable Reports - Customizable Templates - Data Import/Export - Email Management - Email Templates ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support ## Category - [Issue Tracking Software](https://www.softwareadvice.com.au/directory/4318/issue-tracking/software) ## Related Categories - [Issue Tracking Software](https://www.softwareadvice.com.au/directory/4318/issue-tracking/software) - [Complaint Management Software](https://www.softwareadvice.com.au/directory/499/complaint-management/software) ## Alternatives 1. [Jira](https://www.softwareadvice.com.au/software/4315/jira) — 4.4/5 (15312 reviews) 2. [GitHub](https://www.softwareadvice.com.au/software/397820/github) — 4.8/5 (6155 reviews) 3. [JIRA Service Management](https://www.softwareadvice.com.au/software/116349/jira-service-management) — 4.5/5 (763 reviews) 4. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [Freshdesk](https://www.softwareadvice.com.au/software/110247/freshdesk) — 4.5/5 (3408 reviews) ## Reviews ### "Top Anbieter, da passt alles von A-Z" — 5.0/5 > **Fabian** | *15 September 2020* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Die Schnelligkeit, Einfachheit und Individualität mit der die Anwendung an neue Prozesse und Bedarfe angepasst werden kann. Die Performance der Anwendung im täglichen Betrieb, keinerlei Ausfallzeiten und einfache, logische Bedienung. > > **Cons**: Wenn es Probleme gegeben hat, dann hatten diese nichts mit der Software oder dem Anbieter zu tun. > > Einfach Top\! Ausschließlich engagierte und sehr serviceorienterte Mitarbeiter, sowohl in der Projektphase, der Entwicklung, dem Betrieb, dem Support und dem Vertrieb. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/201070/consol-cm-complaint) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data