Rethink

Pros

The best feature of this software are the preprogramed behavior programs and objectives.

Cons

At times inputted information is not saved and the data entry is not friendly if you are entering data from other days. It does not allow you to edit data. This is necessary at time due to the fact that there may be errors in "real time" data entry.

Pros

I really like and appreciate that the practice management and the clinical peace communicate with each other and it’s all on one platform. The clinical piece is easy to navigate and use for both clinicians and behavior technicians. The scheduling and practice management is easy to use for a non-clinical staff as well as for clinical staff scheduling appointment takes a matter of seconds. On other platforms, I’ve spent hours trying to schedule a month with rethink. It is efficient and I can schedule for an entire authorization period.

Cons

there is not a parent goals section in the program library. There is not a training tutorial for staff on how to use rethink. The only training tutorials that were available were for the owners or administrators. On an iPad, the app does not invert to horizontal it only stays vertical. At times we have had difficulty with losing our notes if they’re not saved properly by staff. Again, if there was a training tutorial for staff upon on boarding, this would maybe alleviate this problem. Otherwise, all training has to be done one during the first session to help the BT really understand how to utilize the application and the appointment/ notes.

Alternatives Considered

Switched From

Reasons for Switching to Rethink

Pros

I loved the resources it gave, the educational visuals and storage to file our own visuals. It was also easy to navigate.

Cons

It lacked features needed for the ABA industry that are extremely important. An easy scheduling feature that was easy to use and visually displayed so that staff could easily recognize their sessions.

Alternatives Considered

Reasons for Choosing Rethink

Switched From

Reasons for Switching to Rethink

Pros

Rethink does provide a very comprehensive clinical oversight. It definitely let us run completely paperless and with confidence when it comes to audits. We can collect data in real time and clinical staff can review by the next day for real time decisions.

Cons

This is definitely not cheapest program, but from our perspective it’s definitely something that works for a small practice.

Pros

I love how easy data collection is, i love the notes are in the same platform. It’s easy and not complicated to learn

Cons

No cons. I love this platform so much i try to recommend it to all the companies i’ve worked for.

Pros

The ability to customize our content and management of each setting.

Cons

We haven't found anything that we don't like.

Pros

The individual customization it allows us to have for our company. I also love the immediate feedback to questions and problems. The task analysis and video models for training on software use and plan implementation are fantastic.

I really like the RBT coursework. I wish there was a way to have people take the class without having to pay for the whole thing if they are not using all the features. Many of our potential behavior techs don't make it past the classes.

Cons

Scheduling doesn't allow for scheduling multiple staff members or kids at the same time. (For example: Scheduling staff monthly meetings we have to go into each staff member to schedule or make changes instead of doing a group schedule.)

The treatment library is too educational in nature. The plans are fairly useless to us in the field as they are not designed for clinical practices.

The behavior reduction program layout makes it too simple to just check a lot of boxes. The type inboxes are too small to feel usable despite the fact you can write long instructions in them. I also don't like that the system requires us to know a lot about behavior before it is put in. This makes it difficult to track new behaviors. I would like to have the option of techs entering behaviors, and BCBA's making the functional determination.

It's a little awkward to filter out errors when technicians make a mistake in data collection after the appointment has been verified.

We HATE the interval and duration timers. They stop when staff moves off the page to read something else. The indicators that the timers have gone off is not noticeable enough. They don't work when collecting a baseline at all. All of our interval programs are currently being tracked by hand.

The app records zeros if someone logs in to look at a child's programming. The majority of our techs prefer to use their phone rather than a computer so this causes lots of false data.

Pros

The ease of deployment for this system is stellar and comparable to Catalyst minus the many technical glitches. There are a few customizable presets that are available as well when setting up a new student's profile.

Cons

ReThink's achilles' heal is the limited alterations of inaccurate data collection after the DOS. Contacted support is also less direct as it takes several times to get through by phone and it's less seamless than an active chat feature would be.

Alternatives Considered

Reasons for Choosing Rethink

Switched From

Reasons for Switching to Rethink

Pros

It’s user friendly, all the tools it has and price is reasonable for what you get.

Cons

There was a few times that I lost my funder reports and I needed to start from the beginning.

Pros

The platform was pretty easy to use. I have nothing else positive to say.

Cons

The customer service is awful. We switched platforms due to the horrible billing system (Kareo/Tebra) and have literally been charged for billing that we didn’t do for 5 months. Our single use contract expired and they’re still pulling money out of our account without permission. Had to put a fraud case with the bank. We haven’t billed anything in over 5 months yet we are being invoiced for supposed billings.

Alternatives Considered

Reasons for Switching to Rethink

Pros

Less paper and ink used to create programs.

Cons

Inaccurate data representation, EXTREMELY SLOW TO LOAD ANYTHING, the schedule is difficult to view... much worse than ABA Schedules. It is difficult to customize programs. You're better off using excel.

Pros

I'm sorry, but it just isn't worth the divide it creates between parents and the school.

Cons

Political agendas centered around "fairness"...that those with much should give of what they have to those who don't have, regardless of effort or circumstances.

Pros

Everything about Rethink our company loves. Although lately it has been very slow at saving appointments and entering data.

Cons

I myself don't like the new update in scheduling. When you look under an employee's schedule, click on a billable appointment (open occurrence) and back out of it, it automatically only shows that client under that employee instead of the entire schedule.

Pros

The company is very organized. The training is exceptional. All staff have been very positive, knowledgeable and most of all supportive and accommodating.

Cons

Some minor tweaks to the payroll report in terms of semi-monthly payroll. Reducing the number of clicks it takes to set up pay codes.

Pros

I like the graphical presentation because it is data driven from what was entered.

Cons

There are several areas in the software where you would assume that information would pre-poulate and flow into. I am still finding myself free typing numerous fields that I feel would be better if the information can just pre-populate from a different area of the software. For a software that would promote ease of access, there are still more clicks and typing that I need to take in order to get what I need done.

There are also way too many drop downs and switching windows happening within the software just to see the information I need. I understand that with Applied Behavior Analysis, we like to have as much information as we can document, however, it does seem cumbersome when I need to view or glance something real quick and end up clicking more times than I would like.

Data can easily be deleted by those who have permission to do so. That being said, timestamps or a security log of the users who edited or deleted data would make sense.

There are also several bugs in the system like filters resetting and lists dragging you back to the beginning after clicking in the text field.

Pros

I really like Rethink and it is capturing everything I need as a small business owner. I like that the time sheets are tied to session notes. I love the payroll export and billing export and find them very easy to use and scrub.

Cons

I think the schedule area could be a bit more user friendly. I came from Central Reach scheduling that would allow you to drag and drop appointments. But the biggest request would to be to be able to see multiple staff and client schedules at a time (not in the group calendar section) on the main page. It just is easier to visual plan scheduling that what is provided in the group calendar section.

Clinically I'm BEGGING for manual mastery! And not the work around of changing the mastery criteria. Also, I would really love to see playlists that have programming grouped together. I know the staff can check or uncheck in the skills sections but just having a playlist from the back end would be great.

Alternatives Considered

Reasons for Choosing Rethink

Reasons for Switching to Rethink

Pros

the software is user friendly, as time goes by new programs are implemented to keep up with the needs.
I also like the fact that when there becomes an issue there is a team (support) that we can reach out to.

Cons

some of the programs needed do that time, on a business point of view, not always easy to wait.
would be great to have more of a note section besides whats in the demographic area.
If there is an issue with rethink such as speed or update of software that may be causing the system to be down a notification be on rethink when logging in, this way our field staff is aware at the same time. rethink currently has it for anything "new" , why not when its having issues

Pros

Rethink is extremely user friendly. All new staff members have learned how to collect data, look at our goal bank, analyze the automated graphs, and submit session notes (that our families read/review) within their first week of employment. This system is also user friendly for families. Families can see pictures of their children, read session notes, look at their Child's goals, and they always have access to their Child's schedule!

Cons

The only thing that gets a bit tricky is collecting partial interval/ whole interval data with Rethink. Once you open a Childs program for that day, the timer begins ticking, even if you are not ready to collect data on the particular program that is using partial interval/ whole interval recording.

Pros

The software provides a one-stop solution for data collection, notes, and scheduling for appointments. Staff can use one software for their timesheet, and also access the resources available including the RBT training, and additional resources available.

Cons

Cons include the inability to easily access the client's progress. You have to select each program separately to view the graphs. The program also does not have a feature that systemically masters out targets and open new targets when mastered. Maintenance targets have to be checked or unchecked routinely, the program does not assign them systematically. Overall, if the program had a dashboard that easily viewed the client's progress including targets progressing and failing, graphs, and ability to systemically program the targets, it would be more functional.

Alternatives Considered

Reasons for Switching to Rethink

Pros

We have been with Rethink since early on in their software development. We have been impressed with how Rethink has evolved to meet the needs of its clients. They regularly add new features and make changes based on feedback from its clients. Their customer service is responsive and thorough. We rarely have problems with the software but when we do, they are quick to fix it. Everything about the software is very intuitive and it is easy to train our staff on how to use it.

Cons

I honestly cannot think of any cons about this software. Any improvements that I have suggested over the years have happened.

Pros

I first began using rethink in 2017, I have been consistently impressed with its software capabilities and enhancements throughout the years. Its interface is incredibly user friendly and features allow me to utilize numerous tools that are needed for great data collection. Using this online platform has allowed me to effectively and efficiently implement BHT. The customer service department is readily available and tremendously considerate of the consumer needs.

Cons

I would like to see an expansion in the automatic notification capabilities. Currently, the system does a good job prompting the user when a student is successful in achieving his/her goals and objectives but does not flag it when there are plateaus, regression, or setbacks. It would be nice to get a pop if the system could recognize that skill is not being met.

Pros

ReThink is designed to help providers actively create a schedule, monitor client data, work with one another, and basically be a one-stop solution.

Cons

The set up was a little complicated, but once we understood how to, it was very easy.

Pros

ability to pull program data into reports and self-graphing,

Cons

I'd like to see some kind of program checklist that technicians can see prior to starting to collect data (a report that shows them what skills were practiced in the previous session). I'd also like to see some kind of report that technicians can read from supervisor updates. When I used to do paper data recording and session notes, the techs could read the supervisor notes, updates to programming, changes, etc before they began their session.

Alternatives Considered

Reasons for Switching to Rethink

Pros

Rethink is easy to use on the browser but I do feel the app has a lot of improvements to make before we can fully use it. I like how easy the scheduling is, navigating between clients, navigating the client portal and the ease of collecting data.

Cons

Not being able to take baseline data on specific target behaviors, issues with the whole system "going down" during sessions and not being able to do session notes/verifications, issues with data collecting with more than one data point per session, not being able to change the date of sessions after they are verified. I have more but our rethink team are aware.

Pros

Its easy to use, provides good reporting information, and it provide a comprehensive suite of platforms that support our business.

Cons

I would like reporting to be more customizable. Ability to request reports that maybe only used by our organization. I would love the ability to customize the reports that are available.

Pros

Scheduling and data entry are integrated.

Cons

The options for reporting data need work. There needs to be options for taking data on individual targets but displaying an overall cumulative graph for the program, not each individual target. The reauth report is a less than masterful copy paste. There should be perhaps a menu of features you want to include. Not all funders need the same info.

Pros

Having access to the data from anywhere is a huge benefit. It allows the Behavior Analyst to be quickly responsive to changes in the data. Also, Rethink allows for data to be analyzed in a variety of ways so that a BA can look for patterns. This saves an immense amount of time for the BA.

Cons

There are many features that may be still in the pipeline. For example, the ability to customize the graphs so that the visual representation reflects what is happening. Our BAs typically extract the raw data from Rethink and generate an Excel graph. We have had to learn how to write goals and programs to fit how Rethink collects data instead of the other way around. Several "workarounds" have been provided. These require more time from the BAs and are not efficient. Many other features have also been requested in the areas of data collection and visual representation. Customer service is friendly, but the delay has been extensive.

Pros

I like the functionality of the Rethink software and how useful it is to the ABA world and my company specifically.

Cons

There are a few features within the app that could be better to help when doing live data and billing within the app. Also, the inability to maintain a specific goal order when creating funder reports within a clients program book.

Pros

The software is all inclusive which makes it easy to keep all of your business data and billing in one place!

Cons

A few minor inconveniences noted when going back to fix data, dates, but nothing that can't be fixed. Just takes a bit of time when you make an error to delete and re-enter data.

Pros

Rethink has been a pleasure to work with. Their onboarding and support teams are efficient and proactive. It is clear management cares about their clients and is invested in their success. Rethink has streamlined our internal processes and given us more time to focus on what matters: our clients and delivering the best possible care to them.

Cons

This industry is complex which forces software vendors to create highly flexible and complex products to meet all the various, and quite different, requirements across providers and States. This power makes certain things confusing at times, but the support team is available to help answer questions.

Pros

The program library allows you find other useful program to add for your client, the training videos are also very helpful for training parents, and is it very user friendly.

Cons

The program frequently freezes, sometimes from freezing a report end up not being saved and I have to write the report over again.

Pros

Ease of use for data tracking, entering. BX data and scheduling.

Cons

Since this is my first experience with this kind of software, I cannot think of any cons at the moment. It seems to be improving all of the time and very easy to use from my perspective

Pros

Easy to deploy and very simple to operate

Cons

Retrieveing the data and reporting can be improved

Pros

It’s easy to use to write session notes, search up clients info and hand in hours.

Cons

My least favorite thing is being timing on the page, it doesn’t always save my work. I also think you should add a photo option, so that therapist can upload children work so supervisors, parents insurance can understand more of his or hers progress.

Pros

The learning curve when using this software is small. The training and demonstration is straightforward and easy to navigate

Cons

Nothing at this time, I have only had positive experiences

Alternatives Considered

Reasons for Switching to Rethink

Pros

Scheduling is the best resource for my particular job.

Cons

Scheduling lacks some important keys like when a staff member will be out. The basic availability can be overseen.

Pros

Supervisor access is decent.
Calendar functions are good for booking

Cons

Freezes a lot
Scheduling system is not robust at all
Does not have capacity to integrate with other systems that can benefit many orgs
Reports are pretty awful

Pros

The access to teaching recourses and the scheduling convenience

Cons

glitches in the system when selecting session notes on the calander.

Pros

The calendars are helpful for scheduling and with the upcoming e-mail feature for scheduling, it makes things look easier in regards to communication with the team.

Cons

It would be great if there were some type of symbol indicating which funder reports have been added to the client's file cabinet and which ones are missing from the file cabinet.

Pros

So far the data collection for techs has been very easy to learn. The graphs are easy to access. I love the program library and the stim library.

Cons

The program set up is a little tricky to learn. I wish the prompt levels would auto progress when criteria is met.

Pros

The best feature of this software is how easy it is to use once it is set up.

Cons

The software needs to be adapted to include other diagnoses and treatment strategies other than just Autism.

Pros

It is so easy to use and is comprehensive. I love the you can keep taking data offline

Cons

The glitches are annoying. Support is not always easy to get in touch with nor are they timely in solving an issue.

Pros

I love how simple the app layout is and very easy to use.

Cons

Although the app is easy to use due to its simple layout, I wish there was a way to see previous data and overall percentages and graph points to see the client’s progress in treatment.

Pros

Scheduling is very convenient snd i like how the hours for the authorization are added up.

Cons

The app doesn’t do as much as I’d like. And the web version doesn’t work well on my phone.

Pros

I appreciate how each lesson has a visual example.

Cons

If you had to step away instead of starting where you left off the system starts you all the way over.

Pros

Having all needed admin tasks in one place

Cons

Creating schedule can be time consuming.

Pros

Rethink is easy to use and understand and support is always there when I need help

Cons

There sometimes is a lag from when I input data to when I can see graphs but that is limited

Pros

The software is user friendly and allows you to have access on multiple platforms; computer or phone for instance.

Cons

The con would be that I couldn’t speed up the videos on some.

Pros

During training for my new job at ABSI, the training modules were extremely helpful and was a very easy format to follow. The videos were very informative and the quizzes helped even more to retain the knowledge.

Cons

I disliked how it was hard to verify for my sessions on the computer or laptop however on the app on my phone it was very easy and quick to verify sessions/appointments.

Pros

Fairly easy once the process is understood!

Cons

Complicated at first but then evened out