--- description: Review of Doubleknot Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Doubleknot | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Fundraising and Donor Management Software](/directory/417/fundraising-software/software) > [Doubleknot](/software/203632/doubleknot) # Doubleknot Canonical: https://www.softwareadvice.com.au/software/203632/doubleknot Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/203632/doubleknot?page=2) > Doubleknot is a cloud-based operation management suite of products that helps nonprofits streamline online registrations, memberships, reservations, donations and ticket purchases to manage awareness of their mission and programs. The solution is suited for zoos, museums, aquariums, clubs and associations and other types of mission-based organizations of all sizes. The products can be customized to conform to existing business processes, as well as integrate third-party fundraising, ticketing, email marketing and other applications. Doubleknot's communications tools help businesses manage email marketing and communications tasks with donors, participants, volunteers and other supporters. Template-based newsletters can be used for appeals, event announcements and other promotions, while list management features enable organizations to target groups with filters such as interest and location. Analytics tools are available for tracking and reporting on important marketing metrics. Support is offered via phone, email and webinars. > > Verdict: Rated **4.0/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 11 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 3.8/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Doubleknot - **Location**: Saratoga, US - **Founded**: 1998 ## Commercial Context - **Starting Price**: USD 100.00 - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - CRM - Communication Management - Donor Management - Dues Management - Email Marketing - Event Management - Event Registration - For Nonprofits - Fundraising Management - Gift Shop POS - Member Database - Membership Management - Task Management - Ticketing - Volunteer Management ## Support Options - 24/7 (Live rep) - Chat ## Category - [Fundraising and Donor Management Software](https://www.softwareadvice.com.au/directory/417/fundraising-software/software) ## Related Categories - [Fundraising and Donor Management Software](https://www.softwareadvice.com.au/directory/417/fundraising-software/software) - [Membership Management Software](https://www.softwareadvice.com.au/directory/4395/membership-management/software) - [Nonprofit Software](https://www.softwareadvice.com.au/directory/4280/nonprofit/software) - [Zoo Software](https://www.softwareadvice.com.au/directory/4268/zoo/software) - [Museum Software](https://www.softwareadvice.com.au/directory/4219/museum/software) ## Alternatives 1. [Neon CRM](https://www.softwareadvice.com.au/software/3122/neoncrm) — 4.3/5 (613 reviews) 2. [ToucanTech](https://www.softwareadvice.com.au/software/121168/toucantech) — 4.9/5 (151 reviews) 3. [Raklet](https://www.softwareadvice.com.au/software/46565/raklet) — 4.7/5 (92 reviews) 4. [Bonterra EveryAction](https://www.softwareadvice.com.au/software/430325/everyaction) — 4.5/5 (155 reviews) 5. [Sumac](https://www.softwareadvice.com.au/software/184069/sumac) — 4.4/5 (132 reviews) ## Reviews ### "A bit cluttered at times, but widely useful and streamlines operations quite well." — 4.0/5 > **Verified Reviewer** | *9 July 2018* > > **Pros**: Extensive and versatile enough to be used across the full team, here at a museum with a staff of 50 and annual visitation of 125k. It's great how one platform can be of use to membership, donor relations, programming, archive and collections, front-line, and much more. While it takes a bit to learn, the support is good and the software is familiar to other institutions as well, which always helps. > > **Cons**: Internal and external language can be a bit more complex and wordy than necessary, which sometimes leads to sifting through information with staff and/or patrons. Transitioning from one platform to another is always a challenge, but Doubleknot seemed to generate many odd-looking/incomplete records on past donors, members, and constituents. ----- ### "Workflow, efficiency, registration, & ability to analyze program data have all been improved with DK" — 5.0/5 > **Ali** | *5 April 2018* > > **Pros**: We like that we are able to make changes ourselves, without too much time or trouble. The automated features (payment reminders, etc) save our staff time, and have increased the ease and efficiency at which we register programs and receive payments from our visitors. The reporting features are also hugely useful for tracking financials, scheduling staff and looking at our programming using the multiple calendar view modalities. > > **Cons**: Our visitors sometimes report that they struggle with online registration, making payments online, or understanding how to do so. From the point of view of a registrant (who does not use the software daily like we do) the software can be wordy or confusing to users at times. ----- ### "Trying to do everything in one package leads to mediocrity in everything" — 3.0/5 > **Mark** | *21 October 2021* | Nonprofit Organization Management | Recommendation rating: 2.0/10 > > **Pros**: Appears to be a one-stop-shop: membership, store management, fundraising, event management > > **Cons**: Support is haphazard- sometimes very quick, other times you wait weeks for a simple request. No phone, don't expect to speak directly to anyone. Does not do a great job at any of the modules, branding looks shoddy. Most training videos out of date or narrowly applicable to Scout organizations > > It has helped our phone to ring a little less, but so many problems it's hard to gauge whether we are saving any time/money over creating our own systems or using something else. ----- ### "Doubleknot does a great job managing our weekend camp reservations, summer camps, and programs\!" — 4.0/5 > **Michele** | *6 April 2018* | Nonprofit Organization Management | Recommendation rating: 9.0/10 > > **Pros**: Ease of use for customer, drastically shortened setup time of summer camps, lots of options to set up programs, like that all our programs and camps COULD be in one place if we were not already using another system for most of our programs. > > **Cons**: Cannot schedule reports, do not like the way the orders look in back office, sometimes confusing to follow the transactions in an order, do not like items of same order to have their own order number. Accounting system needs work, does not work well for accrual based accounting system. > > Shorter time to set up, can do everything I would need it to do. ----- ### "Great for data management" — 4.0/5 > **Christine** | *22 September 2017* | Recommendation rating: 9.0/10 > > **Pros**: I love how easy it is to pull information from double knot to create roster and access information. I like that I am easily able to check registration numbers and waitlists. We use double knot for everything from registration for events to property reservations and it is one of the easiest programs I have used. > > **Cons**: Sometimes it can be difficult to find a certain registration when families do not give me enough information, I wish there was a feature that would allow for close spelling or nick names to be searched ex. I am searching for someone named Amanda but they registered under Mandy. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/203632/doubleknot?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/203632/doubleknot) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data