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description: Review of Enterprise Accelerator Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Enterprise Accelerator | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [Enterprise Accelerator](/software/204298/enterprise-accelerator)

# Enterprise Accelerator

Canonical: https://www.softwareadvice.com.au/software/204298/enterprise-accelerator

> Enterprise Accelerator is a data analysis solution, which helps organizations gain insights into customer interactions using various third-party business intelligence (BI) tools. Managers can search for transcribed client conversations based on words, topics or phrases and bookmark key metrics or categories to analyze them according to requirements.

Enterprise Accelerator enables businesses to monitor call outcomes, agents' performance and script adherence and average handling time (AHT) on a unified platform. Professionals can analyze customers' sentiments across interactions such as support emails, social media mentions, chat and voice calls. Additionally, administrators can track reasons for client queries using pre-built dashboards via Tableau.

Enterprise Accelerator integrates with several third-party systems such as ServiceNow, Salesforce, Zendesk and more. Pricing is available on request and support is extended via live chat and other online measures.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: VoiceBase
- **Founded**: 2010

## Commercial Context

- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Please contact VoiceBase directly for pricing information.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Alerts/Escalation
- Call Center Management
- Call Monitoring
- Call Recording
- Dashboard
- Data Connectors
- Data Discovery
- Data Visualization
- Knowledge Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Data Collection
- Natural Language Search
- Performance Metrics
- Predictive Analytics
- Query Builder
- Reporting/Analytics
- Self Service Data Preparation
- Self-service Analytics
- Sentiment Analysis

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software)
- [Data Analysis Software](https://www.softwareadvice.com.au/directory/535/data-analysis/software)
- [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software)
- [Customer Experience Software](https://www.softwareadvice.com.au/directory/4574/customer-experience/software)

## Alternatives

1. [OnviSource OmVista](https://www.softwareadvice.com.au/software/447717/onvicord) — 4.6/5 (5 reviews)
2. [Wix](https://www.softwareadvice.com.au/software/159592/wix) — 4.4/5 (10606 reviews)
3. [Salesforce Data Cloud](https://www.softwareadvice.com.au/software/425798/salesforce-data-cloud) — 4.1/5 (9 reviews)
4. [Emojot](https://www.softwareadvice.com.au/software/402434/emojot) — 4.7/5 (20 reviews)
5. [Enterpret](https://www.softwareadvice.com.au/software/386552/enterpret) — 4.8/5 (6 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/204298/enterprise-accelerator)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/crm/enterprise-accelerator-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/204298/enterprise-accelerator> |
| en-GB | <https://www.softwareadvice.co.uk/software/204298/enterprise-accelerator> |
| en-IE | <https://www.softwareadvice.ie/software/204298/enterprise-accelerator> |
| en-NZ | <https://www.softwareadvice.co.nz/software/204298/enterprise-accelerator> |

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