---
description: Review of Audara Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Audara | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [VoIP Software](/directory/4508/voip/software) > [Audara](/software/206668/audara)

# Audara

Canonical: https://www.softwareadvice.com.au/software/206668/audara

> Audara is a telephony and VoIP solution that helps businesses streamline processes related to call routing, chat campaign management, contact history tracking, predictive dialing, and more from within a unified platform. It allows staff members to set up extensions, create ring groups, conduct audio conferences, and configure automatic audio responses, among other operations.

Audara enables team leaders to route calls based on agent skills, create campaign scripts, build dial lists, configure custom breaks, and set up after-call work times. It lets employees build password-protected VIP chat campaigns, manage video calls, record chats, and create personalized widgets. With the monitoring dashboard, supervisors can define conversion goals, monitor agent activities, and track productivity across multiple channels. Additionally, users can schedule calls, receive telephone payments, conduct surveys, add call notes, and more on a centralized platform.

Audara enables organizations to integrate the platform with several third-party customer relationship management (CRM) solutions and social networking platforms. It is available on monthly and annual subscriptions and support is extended via phone, email, documentation, and other online measures.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Audara

## Commercial Context

- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Audara offers flexible subscription plans designed to adapt to organizations of any size and level of complexity. Pricing is based on named users (agents or supervisors) and functional profiles, allowing companies to scale seamlessly as their operations grow.

Customers can choose between monthly or annual billing cycles, with annual subscriptions offering preferred pricing and simplified management.

Each plan includes a full suite of omnichannel communication tools—voice, chat, video, WhatsApp, CRM, analytics, and AI Copilot—plus the option to activate additional modules according to business needs.

Usage-based components such as conversations, minutes, or AI processing volume are prepackaged within each plan, and additional capacity can be added as required. Integration with third-party services, additional storage, or dedicated infrastructure can also be customized upon request.

Audara’s core plans include:

VoiceOnly – Intelligent voice contact handling for inbound, outbound, or blended operations.

OmniChat – Omnichannel messaging (WhatsApp, web chat, Messenger, Instagram) with CRM, dashboards, unlimited AI chatbots, and 50,000 inbound + 10,000 outbound conversations included.

OmniPlus – All OmniChat features plus the full voice channel: WebPhone, ACD Queues, Auto and Preview Dialers, IVR, Voicebots, Speech Analytics, QA, and Emotion Analysis.

Infinity – Tailored enterprise plan for large-scale or specialized deployments with advanced AI and data governance options.

All Audara subscriptions include continuous updates, technical support, and secure cloud hosting with SLA-backed uptime.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: Brazilian Portuguese, English, French, Spanish
- **Available Countries**: Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, British Virgin Islands, Burkina Faso, Burundi, Cameroon, Canada and 99 more

## Features

- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Auto-Dialer
- Automated Attendant
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Call Center Management

## Integrations (14 total)

- API Connector
- Asterisk
- ChatGPT
- Dynamics 365
- Facebook Business Suite
- Google Docs
- Google Sheets
- HubSpot CRM
- Instagram
- Make
- SIP-Trunk
- Salesforce Platform
- Twilio
- Zoho CRM

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software)

## Related Categories

- [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software)
- [Contact Centre Software](https://www.softwareadvice.com.au/directory/4389/contact-center/software)
- [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software)
- [Telephony Software](https://www.softwareadvice.com.au/directory/1710/computer-telephony-integration/software)
- [IVR Software](https://www.softwareadvice.com.au/directory/1572/ivr-system/software)

## Alternatives

1. [Ringover](https://www.softwareadvice.com.au/software/120988/ringover) — 4.7/5 (868 reviews)
2. [Amazon Connect](https://www.softwareadvice.com.au/software/352892/amazon-connect) — 4.5/5 (93 reviews)
3. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1777 reviews)
4. [HoduCC](https://www.softwareadvice.com.au/software/95921/hoducc) — 4.6/5 (95 reviews)
5. [CallHippo](https://www.softwareadvice.com.au/software/80310/callhippo) — 4.4/5 (679 reviews)

## Reviews

### "La mejor suite de Contact Center Omnicanal que hemos visto hasta ahora" — 5.0/5

> **Erika** | *12 November 2025* | Construction | Recommendation rating: 10.0/10
> 
> **Pros**: Manejamos un contact center que es la puerta de entrada para clientes interesados en nuestros proyectos de renovación de hogares. Evaluamos como 15 proveedores diferentes antes de decidir. Audara simplemente nos dio el mejor costo/beneficio. Lo que realmente nos sorprendió es que la IA aquí no es un adorno—funciona. Se integró naturalmente a nuestro flujo diario en WhatsApp, Instagram, Facebook y webchat. Los chatbots y voicebots transformaron cómo atendemos. El módulo de QA es donde realmente brilla: análisis de texto, speech analytics, detección de emociones en tiempo real, transcripciones automáticas y reglas de cumplimiento todo junto. Audara audita métricas, detecta problemas y genera sugerencias en segundos—sin intervención manual. La interfaz también ayuda. Es moderna, fácil de usar, nada confusa.
> 
> **Cons**: Tiene API e integraciones sólidas, pero el catálogo podría ser más amplio. Hay momentos en que necesitas integraciones custom que, de estar preconfiguradas, simplificarían bastante las automatizaciones entre sistemas.
> 
> Después de evaluar varias opciones, Audara fue la opción obvia. Nos ayudó a escalar rápido sin sacrificar calidad en la experiencia del cliente. Honestamente, hoy no podría trabajar sin él. Es un game changer para CX. Punto.

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### "Audara como solución de atención a nuestros clientes y comunicación interna" — 5.0/5

> **Jean Paul** | *12 March 2021* | Medical Devices | Recommendation rating: 9.0/10
> 
> **Pros**: Es rápido y fácil de implementar. Este fue un punto importante para nosotros ya que se diferencia de la mayoría de proveedores que evaluamos, los cuales tienen tiempos más extensos de implementación. Adicionalmente tiene un precio asequible incluso incluyendo canales de comunicación como chat y video respecto a las ofertas que obtuvimos de otros proveedores.
> 
> **Cons**: Podría mejorar la atención al cliente a través de la línea de soporte. Aunque la atención es muy rápida y proveen diferentes canales de comunicación, en ocasiones la atención no está orientada en la satisfacción del cliente, este puede ser un punto para reforzar.
> 
> Mi experiencia con el sistema durante estos años ha sido muy buena; el contar con una plataforma en cloud y constante evolución me permite proyectar nuevos retos en temas de tecnología y comunicación en la empresa. Adicionalmente cuento con apoyo adecuado del proveedor para temas de soporte lo cual me da confianza y respaldo.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/206668/audara)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/call-center/audara-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/206668/audara> |
| en-GB | <https://www.softwareadvice.co.uk/software/206668/audara> |
| en-IE | <https://www.softwareadvice.ie/software/206668/audara> |
| en-NZ | <https://www.softwareadvice.co.nz/software/206668/audara> |

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