--- description: Review of Replicant Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Replicant | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [Replicant](/software/207745/replicant) # Replicant Canonical: https://www.softwareadvice.com.au/software/207745/replicant Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/207745/replicant?page=2) > Replicant allows businesses to establish and manage an autonomous contact center powered by the Thinking Machine to streamline customer service operations using voice AI. Voice is the fastest and most seamless way to communicate with your customers. Authenticate callers and resolve tier-1 customer support issues over the phone using human-like conversations, powered by fast, accurate, and contextual voice AI. Replicant Voice works out-of-the-box and natively integrates with existing CRM and contact center software. In choosing Replicant, you no longer need teams of developers, implementation partners, or AI experts and can go live in weeks. > > Verdict: Rated **4.9/5** by 21 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 21 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Replicant - **Founded**: 2017 ## Commercial Context - **Starting Price**: USD 0.30 - **Pricing model**: Per User - **Pricing Details**: Per-minute for usage paid monthly. - **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - AI Copilot - AI/Machine Learning - API - Alerts/Escalation - CRM - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Chat/Messaging - Chatbot - Code-free Development - Computer Telephony Integration - Contextual Guidance - Conversation Intelligence - Customer Database - IVR - Inbound Call Center - Intent Recognition ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software) ## Related Categories - [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software) - [Conversational AI Platforms](https://www.softwareadvice.com.au/directory/4010/conversational-ai-comparison/software) - [IVR Software](https://www.softwareadvice.com.au/directory/1572/ivr-system/software) - [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software) ## Alternatives 1. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 3. [Genesys Cloud CX](https://www.softwareadvice.com.au/software/323407/pureconnect) — 4.3/5 (262 reviews) 4. [Gladly](https://www.softwareadvice.com.au/software/168565/gladly) — 4.8/5 (139 reviews) 5. [inconnect](https://www.softwareadvice.com.au/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews) ## Reviews ### "Great Customer support with Voice AI" — 5.0/5 > **Connor** | *19 March 2020* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Replicant Voice has created an entirely new way to interact with our customers using voice AI. Our mission at Because Market has been to deliver something high quality and unique to older adults and to innovate our customer service experience as well. We wanted our customer service to feel seamless and personal without the typical burdens of automated calls like customers repeating themselves, having to wait on hold, or getting stuck in IVR menus. Replicant’s “Thinking Machine” is the perfect solution - it’s providing new innovation while reducing hold times by 50%, bringing average handle times down from 10 minutes to 2-5 minutes, and reducing call escalations. We can also resolve tier 1 cases end-to-end without human intervention so agents can focus on higher order cases. We’re excited for Replicant Voice to take over more of our existing call flows and volume. > > **Cons**: Nothing really\! The experience has been great so far. ----- ### "Replicant operating systems ensures that users have complete control over their digital lives" — 5.0/5 > **Verified Reviewer** | *17 March 2023* | Higher Education | Recommendation rating: 9.0/10 > > **Pros**: Replicant offers a customizable interface that allows users to design their own workflows, which can lead to time savings and increased efficiency.Replicant has the capability to automate several mundane and repetitive tasks, which saves time and resources for businesses. The software uses advanced machine learning algorithms to process data, making it more accurate and reliable. Replicant software can be scaled according to business needs. It is equally effective in handling large volumes of requests as it is with smaller loads.The software operates continuously, without the need for human intervention, reducing downtime and improving reliability > > **Cons**: Overally I am satisfied with this platform. Here, I mention a couple of shortages that can be improved.Some customers may prefer to speak with human agents instead of using a chatbot or an automated system. This feature is not supported in the platform.Replicant only offers support for a limited number of languages, which may be a drawback for businesses that frequently interact with customers in various languages. > > Overall, Replicant software is a free and open-source OS that is designed to replace the proprietary software that comes with many Android smartphones. It aims to provide a fully free and privacy-respecting mobile OS that does not include any non-free software, such as Google Play Services, which can collect and share user data without their consent. I highly recommend using this software. At first, it might take some time to learn how to work with it. It is an excellent operating systems for automation purposes. ----- ### "Give customer service how you want" — 4.0/5 > **Jelle** | *1 June 2022* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Replicant has made customer service way easier for my team. The UI is good looking and made it easy to get started with. Haven't experienced any bugs using the software. > > **Cons**: I wish the software would be more surprising. It does everything it needs to and it does it well, but it doesn't give the wow effect. ----- ### "Truly intelligent AI for Customer Service Solutions" — 5.0/5 > **Edison** | *10 February 2021* | Medical Devices | Recommendation rating: 9.0/10 > > **Pros**: Replicant offers a truly intelligent thinking machine that allows our company to remove the "busy work" type calls from our team members and open them up for true problem solving and building customer relationships. In building other AI solutions for other areas of business, I can attest that the Replicant team are true experts in their product. Their team is there to build a solution alongside you, with suggestions and insights along the way. > > **Cons**: As our company continues to scale internationally, the only downside is the lack of additional language support. We have a focus of globalizing our customer expirience in 2021, and this is one area that gets left behind. However, we have voiced this, and as a young company, they are working to roll out additional language support that would allow for further expansion. ----- ### "Great to work with and an impressive product" — 5.0/5 > **Verified Reviewer** | *10 June 2021* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: The way you can easily see where the bot failed or got confused and teach it on a per conversation basis is best in class. Reporting capabilities are very strong out of the box. > > **Cons**: A little bit of a learning curve but that's to be expected with any new product. > > Replicant has been fantastic to work with. Smart and friendly team and great partners in our AI success. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/207745/replicant?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/207745/replicant) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data