--- description: Review of UniVoIP Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: UniVoIP | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Online Meeting Software](/directory/852/online-meeting/software) > [UniVoIP](/software/20808/officeconnect) # UniVoIP Canonical: https://www.softwareadvice.com.au/software/20808/officeconnect Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/20808/officeconnect?page=2) > Cloud Voice for Microsoft Teams from UniVoIP Why Use Microsoft Teams as a Phone System? ● You already have M365, so maximize your existing Microsoft investment - and cut costs drastically. ● True Unified Communications - business calling, collaboration, chat, and video, all on one seamless app. With Cloud Voice for Microsoft Teams, you get Native Voice calling within the Teams client, with no learning curve or complexity, and no need for 3rd-party equipment or plug-ins. ● Future-proof your technology. New features are being added to Teams continuously, with no forklift upgrades needed. What are the Benefits of Microsoft Teams as a Phone System? ● Utilize a cost-effective Cloud Voice solution to connect to the PSTN and use Teams for external calling. ● Eliminate the need to purchase and maintain expensive desktop phone equipment. Use PCs, smartphones and tablets instead - or minimize expense by purchasing a few native Teams phones for strategic people. ● Conduct business in one place and on one Teams client: chat, collaborate, conference, video, and call: True Unified Communications\! Why Use UniVoIP’s Cloud Voice for Microsoft Teams? ● Additional important features are overlayed, such as Analog, Faxing, Paging, SMS, and Contact Center. ● A purpose-built platform and dedicated network for Microsoft Teams, making UniVoIP’s solution scalable, efficient and cost-effective, while eliminating integration issues and limitations. ● Fully cloud-native solution. No need for 3rd-party add-ons, equipment, or plug-ins. ● Native Microsoft Teams client Voice calling via any device, empowering users to be truly available, accessible, and manageable from anywhere. ● Easy and rapid activation and deployment. Our industry-first Automated Onboarding allows users to get activated within minutes, as opposed to days or weeks. ● Free ongoing 24/7/365 U.S.-based support. > > Verdict: Rated **4.7/5** by 20 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 20 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: UniVoIP - **Location**: El Segundo, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: USD 7.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Average pricing provided. May vary based on org size, etc.. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Alerts/Escalation - Automatic Call Distribution - Blended Call Center - Call Logging - Call Recording - Computer Telephony Integration - Conferencing - Employee Scheduling - For Call Centers - IVR - Inbound Call Center - Labor Forecasting - Manual Dialer - Outbound Call Center - Performance Metrics - Queue Management - Unified Communications - VoIP - VoIP Connection ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Online Meeting Software](https://www.softwareadvice.com.au/directory/852/online-meeting/software) ## Related Categories - [Online Meeting Software](https://www.softwareadvice.com.au/directory/852/online-meeting/software) - [Auto Attendant Software](https://www.softwareadvice.com.au/directory/1328/auto-attendant/software) - [Call Monitoring Software](https://www.softwareadvice.com.au/directory/1811/monitoring/software) - [Call Center Workforce Management Software](https://www.softwareadvice.com.au/directory/1855/workforce-management-optimization/software) - [Automatic Call Distribution Software](https://www.softwareadvice.com.au/directory/1694/auto-call-distribution/software) ## Alternatives 1. 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Using UniVoIP, we are now able to use Teams as a singular solution for customer communication. Deployment was fast and easy and the team at UniVoIP assisted us through every step along the way. This is the best investment we've made in our business in a long time. > > **Cons**: There is nothing I don't like about the product. It is amazing. > > We reduced cost, consolidated a business tool and centralized our communications tools to Microsoft Teams through UniVoIP. Deployment was fast and easy. Onboarding new users is incredibly easy. A big win all around. ----- ### "UNIVOIP is the way to go" — 5.0/5 > **Joy** | *29 September 2016* | Nonprofit Organization Management | Recommendation rating: 8.0/10 > > **Pros**: The online interface is FANTASTIC\! I can change/add features quickly and view the phone log with ease. Believe it or not - we didn't have the option to put calls on hold with our last company - so that simple feature is amazing. The ability to edit our auto attendant and voicemail PIN is also so helpful/ > > **Cons**: The look of it feels a little "1998" but that doesn't cause any issues with the functionality. > > As a member of small staff working at a non-profit, our jobs are multifaceted and we are always busy, therefore, we need to invest in programs and systems that will maximize our time and efforts, but also won't absorb a lot of our funds. We were working with another phone company that lacked any technological advancement and it felt like it was creating more work for us. Univoip worked with us and enabled us to upgrade our phone system at our pace and staff size and within our budget. It was a bit of a firehose at the beginning, learning all the new features (more than we will ever use) and becoming acquainted with our new phones. We experienced great customer service from the tech team and they helped set us up for success. My only suggestion is to try out the phone first before you commit to it - just to make sure it has all the basic features you need. Otherwise, we are so happy with the new system and for Univoip. Thank you Univoip for helping us be more efficient\! ----- ### "Terrible Customer Service" — 2.0/5 > **Kyle** | *22 June 2017* | Recommendation rating: 2.0/10 > > **Pros**: Reliability is good, but that's likely only due to the dedicated T1. Their online portal is okay, but also pretty limited in what you can do. > > **Cons**: Very expensive for what you get. Terrible customer service - They rarely follow up on hardware or software issues, or any issues in general you're having. ----- ### "Univoip Review" — 5.0/5 > **Moe** | *29 June 2022* | Legal Services | Recommendation rating: 8.0/10 > > **Pros**: Good features and excellent support staff > > **Cons**: Call quality and call recording quality could be better > > Great support\! Very friendly staff that takes extra steps to ensure your issue is resolved. ----- ### "Always there for us" — 5.0/5 > **Lauren** | *20 July 2022* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: What we most appreciate about UniVoIP is the ease of use and the support we get. > > We don't do anything particularly complicated with our office phone system, but we have needed their customer support on a number of occasions due to connectivity issues (not UniVoIP's fault in any of the cases) and they have always been very responsive and reliable. They seem to have low turnover and good, reliable people. Never once have we had a less than stellar experience from their customer service team. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/20808/officeconnect?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/20808/officeconnect) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data