RENTALL

Pros

The cloud bases accessibility make it easier to use the system from anywhere, the mobile app is great and serves the same purpose. The team is readily available to support in case of any issues. Easy to learn & use. My team has become very efficient since we took this product. this software we are able to keep track of all the agreements, easy to pull up last previous agreements, summary of the vehicle , expense sheets , everything is very convenient.

This is the future of the car rental software in the market. Don't hesitate to start doing business with them right away. You will be impressed what their software.

I highly recommend this to anyone looking to switch their existing car rental software or even want to start a business even.

Cons

Some items are not customization which i have already discussed with their team and would be done in the future updates.

Pros

There are several features I like about Navotar. What I like most is the customer service and how quickly they respond and help solve any issues that come up. Another feature I really like is the customization available. It is very easy to add features on or make changes when needed.

Cons

I'm not dissatisfied with the software, but when we first signed up, I thought more features were included in our package. I found out they were additional pieces we needed to purchase.

Alternatives Considered

RentWorks

Reasons for Switching to RENTALL

Price point. We are a small business and don't have the volume that the bigger rental companies have. We were looking for a reliable, up to date, software system that integrated newer technology that allows us to do our work more efficiently and accurately. The system is also very customizable. So you can add on features that you need, and you don't have to pay for the features you don't need, which comes in handy when you are a small business.

Pros

It's okay when it works and I have nothing more to say

Cons

issues all the time.... see issues below.

Pros

The support and sales staff are absolutely amazing. They aren't the type of company to sell you something that they don't back 100%! This company has hands-down the greatest customer support available in the industry (and I've tried other software - don't waste your time)! Their setup fees are higher than other companies in this industry - but the time saved is well worth the investment!

Cons

While their support is truly amazing it is advertised as 24/7 support. I don't think it's truly 24/7 but they are EXTREMELY supportive regardless! They WILL get back to you - they don't ignore you.... that is very important in the industry when a frustrated customer is standing in front of you and something doesn't work as expected (hey, it's technology, it happens to EVERYONE - even the multi-million dollar software that those big guys pay for!)

Pros

It makes our rental business very easy to run. The overall customization to get the plugin for the website where we needed it was very easy through the Support communications. Having only used the software for less than 6 months, I would say that it is very easy to use, navigate around and get all of the information that is needed for the day.

Being able to customized all of the rental settings is key as our business grows over the next few years. The Support department has been very responsive since the initial 2 hours of training. The training was very in depth and got us running in the right direction.

Cons

As a rental business, we have not really run into too many issues that could not be figured out with a simple communication with Support.

Pros

I signed up for Navotar and was moved to Rentall without notice.

Cons

Support is terrible. Monthly payment is via a foreign company and additional fees were charged by my bank. Outages caused missed reservations.

Pros

I liked it's pricing and interface. In the demo, it looked like an easy-to-use, turnkey solution for our Tesla rental company.

Cons

However, after paying a 4-figure setup fee, customer support started responding in 3-5 days instead of hours. I would later find out that a few features, like bulk vehicle uploads, aren't even working. Customer support has told me several times now that they would send me a working Excel spreadsheet for it, but it has been over a week now with still no spreadsheet.

Pros

It has potential but some things still need to be smoothed out. This is mainly with the Rentall Software that is still in a Beta, but they don't tell you that.

Cons

After finding the software was very buggy in Safari I tried it in Chrome and it still had some issues. Setting rates is very clunky, especially when getting into Holiday rate. When asked for a refund a few days later due to the software not working, they denied it. Then, after making sure they knew I wanted to cancel, with [SENSITIVE CONTENT] personally saying he'll take care of it, my credit card was charged again 5 days later and still no notification of my account being closed.

Alternatives Considered

HQ Rental Software

Reasons for Switching to RENTALL

Navotar/Rentall's video looked promising for Rentall and it also looked like they had updated their software. Came to find out it was the same software with some makeup on. The bugs probably were from their current transition of Navotar to Rentall.

Pros

At first we liked the relatively affordable price, simplicity and functionality of the platform.

Cons

Despite the company's advertising claims, the platform is completely unsuitable for the scooter and motorcycle rental business. However, Rentall's managers assured us that they could customize the platform for our needs. We spent two years (!), but the customization was never completed. We wrote hundreds of documents and emails, talked to the company's management, and did our best, but in vain. In the end, we came to the conclusion that Rentall simply does not have competent specialists who understand how the rental business works.

Pros

This company Rentall bought out Navotar. We did not like the switch at all. Thankfully they let us continue to use Navotar until it became obsolete.

Cons

The added more steps and complicated the rental process with the new version.
Our site was infected with porn and malware, we had numerous occasions were it was completely down for various reasons. We lost a lot of money at critical times using Rentall during those times as our business is 85% seasonal. Lots of the staff that was with Navotar left after they were bought out. It was very clear that some of the developers have never been on the other side of renting cars.

Pros

I found out about Navotar by accident when researching on the competitors. Renting a car has become easier, more secure, and more profitable thanks to this software. I really like the daily planner it shows all the bookings and availability of the vehicle.

Cons

We love the software and we are looking forward for full automation.

Pros

Performs the very basic car rental operations

Cons

You have to push too many buttons to accomplish a simple task.

Pros

We really like how user friendly this software is. We have never had any problems navigating the system and when we've had an issue customer service is always prompt to respond. We couldn't be happier with our choice of fleet management software.

Cons

We would have liked to find this software earlier as we spent a lot of money in other systems that did not work for us. There is simply nothing we don't like about Navotar.

Pros

Ease of use, price is fairly reasonable, all facilities work perfectly, customer friendly staff.

Cons

New Development is perfect but too many bugs

Pros

>> Wide range of option
>> User friendly

Cons

>> Outdated
>> Worst customer service
>> Not ideal for small scale business.

Pros

I never thought cloud system could be this reliable. Tried few other cloud services available on the market but Navotar stands out for all reasons.
System support is great. CSR are handling it quite professionally.

Cons

Sometimes the email system goes down,which can be tedious. But the good news is that it doesn't affect the main functionality of our work

Also I would recommend Navotar to improve their mobile apps as it could be very handy for users, I suppose.
The vehicle photos taken before Vehicle Checkout process are compressed and doesn't help alot.

Pros

The system for viewing cars, contracts and reservations is easy to use. The layout also has visualization facilities.

Cons

The accounting part we are unable to use, the reporting system is not entirely effective. I can't see numbers in a single report and I need to keep looking separately.

Pros

Creating and tracking rental agreement, financial summary,maintainence log

Cons

Functionality on IOS platform are minimized .

Alternatives Considered

Docusign and Mailchimp

Pros

We've been working with Navotar for the past five years and have been quite pleased with their work ethic and system upgrades.

Cons

We have not encountered anything so far.

Pros

Easy to access, fast and user friendly.

Cons

No notification received thru email or WhatsApp i.e like expiring driving licence, due date for collection car, Insuran, roadtax and etc

Pros

I was made to believe by the customer service reps that they had everything under control. They outsource everything, employees leave, new ones are hired and they don't know where to start.

Cons

Communication. If you ask questions they will answer until they get tired of you and push you aside. They DONT RETURN EMAILS REGULARLY AND THEY DONT ANSWER THE PHONE REGULARLY you have to leave a message and maybe they will get back if you dont call first.

Pros

The Daily Planner keeps things very organized and efficient

Cons

There isn’t anything we don’t like about it

Pros

Easy to navigate and update the days in and out.

Cons

There is nowhere to type/add activity notes on the file
Example:
9/1 "rental covg $30 day, $500 max"
9/20 "Called customer to advise rental covg expires on Thursday"
The capability to put notes on each file/agreement would help multiple users know what is going on with the file.

Pros

This software is easy to learn and the customer support team is very responsive. Our department is very unique and the developers at Navotar have been patiently helping us modify the software to fit our needs.

Cons

Our department's Transportation Services Model is unique and it has been a process to customize the software to best serve our system, as things change all the time. Because these are software changes, it has to go through the developers first, at an additional cost. Sometimes there are glitches (i.e. users having trouble using our site on Firefox or Safari), but the customer service team is great and quick to fix them.

Pros

Easy to use and flexible in customising the features to suit my company needs.

Cons

Contract agreement setting has to go through Navitat.

Pros

The things it's SUPPOSED to do. (Bit doesn't.)

Cons

HORRIBLE CUSTOMER SERVICE. AND SUPPORT.

Pros

User Friendly. Excellent support from the developers.

Cons

I haven’t used it yet. But wil start using it in 2020. We are still busy setting everything up.

Pros

The basis of the product is great. It has all the features you might want from this kind of software. If it wasn’t for the bugs and lack of customer support it could be great.

Cons

Many critical bugs - people cannot sign e-contracts on safari on mac or iPhone. Major problem which has existed for the 2 years we have had the software and still hasn’t been fixed. E-contracts are illegal in Hawaii, allowing for CDW to be sold without explaining it. I suggested a change for this many months ago and was offered the option to pay $2,500 to fix it. This is unacceptable. The plug-in often has issues that doesn’t let people book online. The plug-in has no Google analytics support.
The worst problem for me is the very slow and often non-existent customer support. They often respond days or weeks or even months later (even though advertised as 24/7 on their website). Critical issues which I have brought up to them are often not fixed at all and even worse they have tried to charge me to fix them.
Quickbooks integration is TERRIBLE. Do not purchase if you are looking for this. Any customers who are already in your system will not have their invoices synced. Tax rates are not matched, you cannot edit invoices once they are copied to quickbooks to fix the tax rate as it says another user is working on this at the same time. It wastes more time than doing the invoices manually.

Pros

It's cheap but in this case, you get what you pay for

Cons

It's cheap, we worked with their support staff for over a year unsuccessfully.

Pros

Writing quotes is quick and easy. Easy to reference previous quotes and change them.

Cons

We are struggling with getting the online booking feature active. We have multiple changes we need to make that a phone call would help but we are forced to do ticket based corrections that with as busy as we are make it tough to finish the edits. Could use a better customer service department.

Pros

It is inexpensive and looks nice on the surface. Loaded with features but lotst do not work.

Cons

There are so many errors in the software it's hard to find where to start. The invoices don't calculate tax or the sub total properly, the payments section does not calculate the invoice totals properly, causing the agreement to stay on "pending payment" or cannot pay at all. The rental agreement does not populate the fields properly.

Pros

No one co operation
same error coming again and again
only they doing temporally solution
hard to contact them

Cons

very bad
wrong calculation
we have to calculate manually and keep the record
otherwise we cannot run the business

Pros

My favorite part of using Navotar is the flexibility that the software has. The support team is always available to help make modifications to the software to customize it to our specific business needs

Cons

I have no major complaints about Navotar. There are 2 features that I would personally like to see. I would for there to be a feature that allows the notes section from a customer profile to auto pop up on the screen when that customer is selected for any reason and would also like to see the notes that are typed in on the vehicle inspection report to print out on the vehicle inspection page. Those are just preferences and overall Navotar is still a 10/10 for me.

Pros

Seems to be an ok product but very poor customer service.

Cons

Customer service magically disappears after receiving payment information

Pros

The cloud bases availability make it simpler to utilize the framework from anyplace, the versatile application is extraordinary and fills a similar need. The group is promptly accessible to help if there should be an occurrence of any issues. Simple to learn and utilize. My group has gotten exceptionally effective since we took this item. this product we can monitor every one of the understandings, simple to pull up last past understandings, the outline of the vehicle, cost sheets, everything is exceptionally advantageous. This is the eventual fate of vehicle rental programming in the market. Try not to spare a moment to begin working with them immediately. You will be dazzled their product. I energetically prescribe this to anybody hoping to switch their current vehicle rental programming or even need to begin a business even.

Cons

A few things are not customization which I have just talked about with their group and would be done later on refreshes.

Pros

Navotar helped build us the best oneway rental software system available. We looked at many providers before settling on Navotar. Our Navotar support team has been great. The software is easy to use and when we need changes or additions the teams get the job done quickly.

From Steve Baty - Managing Partner.

Cons

The software is great ... we need to get better an the self serve online plug in.

Pros

There was nothing I enjoyed about Rentall

Cons

unhelpful customer service, many details were left unclear of how to utilize program and no flexibility to customize anything to my reflect company image

Pros

- Easy and friendly interface.
- Simple to set it ip.
- Easy to train employees.

Cons

- There is space to be improved in online plug in but as always have been, it is impriving on daily basis.

Pros

The rental agreement summary without a doubt is my favorite feature. The summary displays when a car is to arrive ,when a car is overdue, the current open arrangements and the pending payments. Physically writing all of those down was a headache. For years now our company had been struggling with the old fashion way of doing things(analogue).Thanks to Navotar those days are gone, I love how user friendly the software is. I used the trial for an hour and got the hang of it. This Navotar software is the best solution we could possibly hope for. It has made monitoring the cars and their whereabouts easier for our employees. The support team(Shob) does an excellent job too. Whenever I need some information or assistance he is attentive, polite and responsive.

Cons

No difficulties.

Pros

VERY USER FRIENDLY APPLICATION, MEETS ALL REQUIREMENTS AND THE TEAM WORKS HARD TO GIVE A BETTER EXPERIENCE. SHREE IS AN AMAZING CUSTOMER SERVICE REPRESENTATIVE, VERY FRIENDLY AND HELPFUL AND GETS CHANGES DONE INSTANTLY.

Cons

SOME OPTIONS ARE CANNOT BE CUSTOMIZED, BUT THEIR TEAMS WORKS VERY HARD TO ENSURE TO MAKE IT WORKING SOME WAY OR ANOTHER.

Pros

The interface is easy to navigate. I can teach anyone to use the platform.

Cons

At times, the software is not responsive.

Pros

We are using Navotar from the day they launched the solution. We are using the system for almost 10 years now and they never failed to meet our needs. We are using all their solutions, they developed our website with the online reservation plugin and the website is maintained by Navotar.

We started getting many online bookings once we implemented their online reservation plugin on the website. Great customer support!

Cons

We are happy with the product and services Navotar provides, but one thing we were hoping to have is a GPS solution integrated within the system. They promised they will launch a solution very soon.

Pros

The software is quite user friendly, have much feature especially to track payment history. so business can get information whether some customer still not pay.

Cons

One thing that Navotar have to improve is on system flow process.Even though its system already have system flow, but it is not locked. Means we still can jump in into process 2 without doing process 1

Pros

It is cloud based which I really liked.

Cons

I paid the ridiculous setup fee to try the system. I did not like the feel of it so I decided to cancel. They are still stealing my money on a monthly basis and will continue to do so for 90 days. This is very unethical.

Pros

We are using Navotar for last 4 years.They are a really an innovative company managed by young IT/computer professionals which is a really nice feature, so they can implement their ideas in this creative product.They came with a lot of new features at an affordable price.if I have any issue I can reach them by call or email and most of my issues are resolved in less than 30 min.

Cons

need some fix on the reservation calendar.need some update in the reservation pdf which I already discuss with them.They offer to fix it soon.

Pros

Very Easy to use and all the options are very clear

Cons

The software is very slow and most of time hangs and have many other few issues

Pros

Features, Easy to use, Service, problems solving made easy

Cons

Nothing its very easy to use software everything we need

Pros

Navotar is a great software, it gives you all the tools you need run your car rental business like having your reservations in one place, sending confirmations and invoices, creating customers profiles, etc.

Cons

I think the only thing that could be improved is the design and the simplicity of use of the software.

Pros

The software is all-inclusive. If something is missing the team is quick to react with answers for implementation.

Cons

Having the app be a true plugin for WP on an external site and didn't need i-frames to connect and transition to platform.

Pros

Coming from a non-rental experience background. The Navotar extensive team provided the needed online training and cooperation to exceed my expectations in providing a complete bilingual (English and French) website experience.
Looking forward to continuous support to continually adapt to my customers changing needs.

Thx to the Navotar Team!

Joey

Cons

The French version of the website was not built and needed to provide support but glad they were up to the task and did not let me down my exhaustive list of detailed corrections.

Way to go Team!