--- description: Review of Appcues Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Appcues | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Digital Adoption Platforms](/directory/4379/digital-adoption-platform/software) > [Appcues](/software/210949/appcues) # Appcues Canonical: https://www.softwareadvice.com.au/software/210949/appcues Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.com.au/software/210949/appcues?page=2) > Create stunning in-app experiences in minutes without any help from your developers. Design beautiful, personalized experiences that feel native to your product with our no-code Builder. Deliver the right experience to the right user, at the right time with our powerful targeting engine. Measure product adoption and the impact of your experiences with our turnkey event visualizations and dashboards. > > Verdict: Rated **4.8/5** by 100 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 100 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Appcues - **Location**: Boston, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: USD 250.00 - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Pricing is based on monthly active users starting at $249/month for 1,000 monthly active users. Contact Appcues for more details - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Belgium, Brazil, Canada, Denmark, France, Germany, India, Israel, Netherlands, Poland, Spain, Sweden, United Kingdom, United States ## Features - API - Activity Tracking - Alerts/Notifications - Audience Targeting - Content Creation - Contextual Guidance - Customer Segmentation - Data Quality Control - Engagement Tracking - In-App Training - Launch Management - Monitoring - Multi-Language - Reporting/Analytics - Self Service Tools - Survey/Poll Management - Surveys & Feedback - User Onboarding - Visual Analytics - Workflow Management ## Integrations (14 total) - Amplitude - Customer.io - Google Analytics 360 - Heap - HubSpot CRM - Intercom - Klaviyo - Mailchimp - Mixpanel - STACK - Segment - Slack - Vero - Woopra ## Support Options - Email/Help Desk - Knowledge Base - Phone Support ## Category - [Digital Adoption Platforms](https://www.softwareadvice.com.au/directory/4379/digital-adoption-platform/software) ## Alternatives 1. [VisualSP](https://www.softwareadvice.com.au/software/269172/visualsp) — 4.9/5 (22 reviews) 2. [Product Fruits](https://www.softwareadvice.com.au/software/336906/product-fruits) — 4.7/5 (89 reviews) 3. [Produktly](https://www.softwareadvice.com.au/software/511189/Produktly) — 4.7/5 (12 reviews) 4. [FlowShare](https://www.softwareadvice.com.au/software/246480/flowshare) — 4.6/5 (37 reviews) 5. [Bytes Route](https://www.softwareadvice.com.au/software/335859/bytes-route) — 4.5/5 (4 reviews) ## Reviews ### "True Builders\!" — 5.0/5 > **Kenan** | *2 November 2018* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: How they reinvest into R \& D. The product had blossomed over the last year and I'm really impressed how they build new features and improve the old ones. It's really easy to use and takes away the previous barriers between dev and our customer facing teams when it comes to announcing product changes. > > **Cons**: They need some more work on integrations with Intercom. We had to figure out a hack to get proper NPS tags in Intercom. > > Lovely. I'm a fan\! ----- ### "Appcues has revolutionized the way that we do onboarding. We have seen a ton of success using it\!" — 5.0/5 > **Alex** | *24 October 2017* | Philanthropy | Recommendation rating: 10.0/10 > > **Pros**: Appcues is amazingly well designed for any user. It's intuitive and simple to set up. It's data and record keeping make it a breeze to maintain and manage. Their customer success team is very friendly and truly desires to see your business succeed. By using Appcues, we've almost completely eliminated new user support inquiries. It provides us a way to proactively communicate how to use our software and where to begin. > > **Cons**: Software updates are sometimes poorly communicated. But they're quick to educate and catch you up to speed when you're in need\! > > Support tickets from first-time users have been almost eliminated as a result of using Appcues. This saves our company time and energy. We're able to educate users quickly and efficiently without annoying them with obnoxious additional registrations or blank fields to populate. ----- ### "Easy to use and awesome support. Critical for SaaS communication with clients." — 5.0/5 > **Christine** | *17 October 2018* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: I love that things are always improving. The product updates and new features released are always relevant and well thought out. When we first starting using the system the functionality was good, but over the past year they have continued to make things easier. > > **Cons**: Not sure I have an answer for this. Maybe some more robust reporting could be developed, but what is there now is more than adequate. > > We definitely need this for effective communication with our clients. When a new feature is released, this is the easiest way to show functionality and train our users on best practices. It definitely cuts out useless emails and gives people the information they need exactly where they need it. Overall a great UI and great support through Appcues. ----- ### "Targeted User Messaging" — 5.0/5 > **Joseph** | *17 October 2018* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The granular targeting of users is fantastic. You can specify messaging to appear to customers according to a wide variety of parameters, allowing you to tailor a communication for almost any situation your user encounters while using your application. > > **Cons**: The Reporting still leaves a bit to be desired, being, at time of writing, limited to a CSV of user interactions with a given message flow. The data is there, but it's up to you to ingest it into your BI software and slice and dice the data to get insights. > > Overall, our experience with Appcues has been highly positive. CSR, our account rep, has been magnificent in assisting us with our strategic use of Appcues to drive customer engagement and improve retention. (Both our engagement and retention rates have improved significantly as a result of our Appcues usage, and that trend looks to improve into the future.) Further, the Appcues team is continuously making improvements to the product. The functionality today is streets ahead of what it was even a year ago, and the product improvement shows no signs of stopping. Based on my experience, I highly recommend Appcues to any SaaS company looking to improve their customer engagement. ----- ### "Really simple to use and a big help in onboarding new users" — 5.0/5 > **Martin** | *7 February 2018* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: I have enjoyed the experience with Appcues from the start. First, their Academy is very insightful and gave me many ideas to use in our own Onboarding flow. Second, I really liked that I was able to create our own flows into our system during the free trial which meant that I was able to see how it would work for our customers. Third, the ability to customise the tutorial to visually match our brand identity was very important to me. In general, the experience for me as has been basically frictionless. > > **Cons**: It's missing a way to easily analyse your data and to see where your users drop off (only available through third-party integration). It can be done via a csv export but is not as user-friendly as the whole other experience with the system. > > It has greatly improved our user onboarding and has been of big help in reducing the workload of our support staff. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.com.au/software/210949/appcues?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/210949/appcues) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data