About SugarCRM

SugarCRM is a cloud-based application for handling sales automation, marketing automation, account management and customer relationship management needs. SugarCRM offers features such as customizable home pages, a new-user "wizard" tool for newbies, a shortcut bar, enhanced-view global search functions and downloadable plug-ins. SugarCRM is built on an open-source platform. This allows freedom in customising the solution to fit varied company's needs. SugarCRM also integrates with multiple third-party systems and can accommodate the new modules users can create with the built-in tools. The software supports Windows, Linux, MySQL, SQL Server, and Oracle systems and can run on either a Windows or Mac operating system. SugarCRM is available as a cloud-based or on-premise solution. The mobile access can be tailored according to specific usage, and an offline client synchronisation feature ensures the data is always up-to-date.
SugarCRM Software - SugarCRM activity stream
SugarCRM Software - SugarCRM case management
SugarCRM Software - SugarCRM knowledge base
SugarCRM Software - SugarCRM quote management
SugarCRM Software - SugarCRM dashboard
SugarCRM Software - SugarCRM sales forecasting
SugarCRM Software - SugarCRM activity stream - thumbnail
SugarCRM Software - SugarCRM case management - thumbnail
SugarCRM Software - SugarCRM knowledge base - thumbnail
SugarCRM Software - SugarCRM quote management - thumbnail
SugarCRM Software - SugarCRM dashboard - thumbnail
SugarCRM Software - SugarCRM sales forecasting - thumbnail

SugarCRM pricing

SugarCRM does not have a free version and does not offer a free trial. SugarCRM paid version starts at USD 49.00/month.

Starting Price:
USD 49.00/month
Pricing Details:
Sugar Sell: $49 per user per month Sugar Serve: $80 per user per month Sugar Market: $1,000 for 10K users per month (billed annually) Sugar Enterprise: $85 per user per month
Free Version:
No
Free trial:
No

Alternatives to SugarCRM

Zoho CRM

Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and...

Salesforce Sales Cloud

Grow your revenue and profits with intelligent sales automation with Sales Cloud. Help every rep be more efficient....

Salesforce Retail CRM

Salesforce Retail CRM is a retail management system designed to help eCommerce businesses identify customers’ requiremen...

HubSpot CRM

With its cloud-based, customer relationship management (CRM) platform, HubSpot CRM helps companies of all sizes track...
Copper is an easy-to-use CRM for small and medium-sized businesses that need a better way to manage leads & grow...

Dynamics 365

Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on...

SugarCRM Reviews

Feature rating

Value for Money
3.8
Functionality
3.8
Ease of Use
3.6
Customer Support
3.7
5 reviews of 365 View all reviews
Victoria G.
  • Industry: Oil & Energy
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
2
Customer Support
0

5
Reviewed on 12/02/2019

Excellent Community CRM

SugarCRM Community edition has been a great daily driver for my music business. It's reliable, and has enough functionality to enable me to record all the key data that I need. The ability to self-host the platform is fantastic, because it helps keep costs down, and when you work on a small-scale, you don't need all of the processing power of a paid hosted solution. Definitely a great option if you have the savvy to install and maintain your own instance on your web server.

Pros

I used the self-hosted community CRM for several years for my own music business. It has a ton of functionality that matches a lot of the basic features you find in Salesforce Classic. It's a great tool for keeping track of client data, deal tracking, etc. It's also nice to be able to self-host the platform as well as it's a lot more affordable than using a paid SaaS solution.

Cons

SugarCRM Community Edition looks pretty dated. If you don't have a lot of experience with the typical CRM data model concept, it can be hard to figure out how to use the system. The interface could be modernized to make it easier to navigate and find your way around. Another downside to being the Community Edition is that you need to know how to install and maintain the platform on your own server, but this is also a plus if you do have these skills.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 26/05/2019

Indeed a great CRM with effective results

Overall my experience with this CRM is great. I am using it daily and I can say that my daily work is incomplete without it. It is so simple to use and provides amazing results for reports and dashboards, their customer's support team is very responsive.

Pros

I am using it for more than three years and like almost everything about it. This CRM is very easy to use because of its simple design and easy to use user interface. I like the way SugarCRM provides reports and dashboards which is very easy to understand. SugarCRM provides secruity of data and information and now I can handle the different campaigns, create a different campaign for anyone and even get a complete picture of it very easily.

Cons

I would like to highlight one thing that I dislike about it which is its overall cost. A small organization may not afford this CRM but overall it is worth to spend on it.

Alternatives Considered

Zoho CRM and Salesforce Sales Cloud

Reasons for Switching to SugarCRM

We choose this because it has strong customer support team and it is less expensive compared to there products.
Andreea oana C.
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0

4
Reviewed on 04/06/2022

CRM working on getting into the 21st century

Pros

Most of it's features and integrations are very helpful and making the daily work easier for it's users. The option of several integrations (HubSpot, Jira, Clockify etc.) is great.

Cons

There are still versions with an outdated look and feel. Even the latest version can be still worked on regarding visuals.

Chris F.
  • Industry: Real Estate
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
3
Ease of Use
3
Customer Support
3

3
Reviewed on 01/06/2022

Sugar as a CRM

Pros

It has an ease of use that i appreciated. Most features are intuitive

Cons

Can be a bit bungled sometimes. There seem to be too many ways to do the same thing so you have the team using the product differently

Sonia C.
  • Industry: Machinery
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/03/2022

Managing, organizing and controlling clients has never been so easy.

It has been very good, I really like working on it, it makes my life and my work much easier.

Pros

he ease of handling, that you can have all your clients and businesses up to date, real management reports are taken. The agenda can be fed through the application and in this way one does not miss meetings or calls. It is an excellent and practical platform.

Cons

The connection throughout the course of the day gets slow.

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