About Bloomreach

We want to help you to make full use of our tools so that you're set up for winning from day zero. Bloomreach connects the dots between the core parts of the commerce experience to engage, inspire, and convert your customers for life. Welcome to true personalization— finally. Bloomreach focuses on the foundational elements of the commerce experience by putting core elements under the same roof, helping teams align and focus on today’s most important commerce goal: delighting and retaining the customer. Transformative commerce is fueled by personalization — content and products put in front of the right customer, at the right time. Bloomreach enables that level of personalization by combining the power of unified customer and product data with the speed and scale of AI-optimization, helping your brand deliver customer journeys so personalized, they feel like magic.
Bloomreach Software - Single Customer View
Bloomreach Software - Dashboard
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Bloomreach Software - 4
Bloomreach Software - 5
Bloomreach Software - 6
Bloomreach video
Bloomreach Software - Single Customer View - thumbnail
Bloomreach Software - Dashboard - thumbnail
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Bloomreach pricing

Bloomreach does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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Browse Bloomreach Reviews

56 of 56 reviews
Sort by:
Javier
Javier
  • Industry: Banking
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/06/2023

Very user friendly and personalized

Bloomreach is helping to automate all the campaigns related to the lifecycle of our clients.

Pros

Bloomreach is a very user friendly platform. You'll easily create scenarios & campaigns, set logics, edit templates and see the automated dashboards for each campaign. Also the support team is very fast and useful when you have any problem.

Cons

Reports feature sometimes could be ver overwhelming and not that user friendly.

Anja
  • Industry: Food & Beverages
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 22/03/2024

Bert inser friendly

Pros

The ease of use. It’s super easy to learn the basics and once you’ve learned the basics the rest will be easy to learn as well

Cons

Our business is complex and Bloomreach doesn’t have support for all our needs

Jan
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
1
Customer Support
5

4
Reviewed on 11/10/2023

Great, better and the worst...

Amazing, complicated and unfortunatelly very often frustrating

Pros

Amazing tool with many different features... imposible to pick only few.

Cons

Lack of real-life tutorials (not just lengthy documentation on your website).Missing proper user flow/funnel tools and a simplified way to modify dashboard data by changing just one attribute line, for example, the website URL.Please note that I am aware of the existing funnel/flow tools, but Google Analytics is still far more superior.

Vince
  • Industry: Financial Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
3
Customer Support
5

4
Reviewed on 23/12/2024

Ok email automation platform. Terrible CDP.

Ok email automation platform. Terrible CDP.

Pros

A lot of potential customization like a sandbox

Cons

Default and out of the shelf functionality is limited or unnecessarily complex

Luis
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Monthly for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/05/2024

Elegant, scalable and user friendly all-in-one Marketing Automation platform

Very competent technical and customer support team. They know what they are talking about beyond what their solution offers. Solution is on the pricy side, but is worth the investment considering the performance and range of use cases covered. Great GDPR compliance

Pros

Speed despite volumes of data ingested. The solution is very elegant and once you are familiar with the way it works it is very easy to understand what is happening in the background and to visualise the behaviours for specific business scenarios

Cons

That is a one-in-all solution for all Marketing Automation needs. If we had to select another setup this would mean purchasing different solutions to coer all the use cases of Bloomreach. Mainly the personalisation and real time use cases are not covered by other CDPs.

Reasons for Choosing Bloomreach

Salesforce Marketing Cloud lagging behind on some core CDP features and need to purchase different Salesforce products to cover same range of use cases in Bloomreach

Reasons for Switching to Bloomreach

Only platform really covering our real time use cases without need to purchase additional add ons. Best performance and training support
Maik
  • Industry: Computer & Network Security
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 07/11/2023

Email Marketing ALL IN ONE Platform!

Pros

Email Marketing campaigns are easy to set up. Afterward, it's easy to analyze the results. To set up Email Marketing flows its also pretty easy - maintaining them too.

Cons

To build Reports is still a bit complicated but its improving.

Alternatives Considered

Klaviyo

Reasons for Switching to Bloomreach

Because I know it and compered it to the other product - Bloomreach is at the end the better solution.
Poornaraj
  • Industry: Marketing & Advertising
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/05/2024

CDP for the future

Pros

Ease of use all the features are drag & drop. We can start from scratch and learn the tool in no time. The support is very handy on any time.

Cons

There are some time zone issue where the timestamp changes to some other values . Not in all case on few of the cases

Nathan
  • Industry: Consumer Goods
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/06/2024

Great product that helps me do my job. Uncomplicated that doesnt require lots of resource

Great and easy to use. You can work as simple of as complex as you want to

Pros

Customer view. Being able to see how our customer engage with the website and marketing comms

Cons

Some mixed reporting and due to multiple people being in and out of our business is means its quite a mess compared to when I've used other systems

Ivona
  • Industry: Telecommunications
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 13/06/2024

Bloomreach - Review

Pros

I like history of communication with our clients

Cons

some numbers are wrong, differences are not clear

Nicole
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 30/05/2024

Great platform for customer data and campaign management

Pros

The ability to react to real-time event/ customer behavior

Cons

The number of attributes are limited (255)

Lluc
  • Industry: Entertainment
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 20/02/2024

Bloomreach use

It's a great tool, and it has a lot of potential, but at the current state and for the needs of my company is quite difficult to implement personalized content for independent native apps.

Pros

-The responsiveness of the webapp. It works well and it's quite fast.
-Pretty straightforward, bugs are quite uncommon.
-The ammount of tools that has integrated, it's quite complete an a very powerful tool.
-The snapshot preview for emails!!!
-The documentation is quite good, almost perfect.

Cons

-Jinja used in bloomreach is not the full version and Bloomreach lacks a little bit explaining properly all the features available. It would be nice to have all the functionality from jinja.
-Initiatives are sometimes a bit hard to deal with when it comes to dependencies and so. Sometimes moving an asset or weblayer to a different initiative can cause all the items with a dependency to be moved without a very clear message that it's going to happen.

Petr
  • Industry: Insurance
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 26/09/2023

Next level of campaign management with Bloomreach!

Pros

I enjoy this tool is self-service and I don't have to depend on IT. I can access easily our customer data. Bloomreach is a platform with limitless possibilities on orchestration with the right conditions. I love the flexibility of the tool. Documentation is very helpful. Dashboards are visually effective for me. I like how Bloomreach is innovative and following, maybe even setting trends we can explore and take advantage of. Bloomreach listens to our feedback. Minimalistic assess approach is something we'd like to explore.

Cons

As we are insurance company, we are missing Bloomreach's integrations for other communication channels e.g. phone calls (call centre), post, etc. I'd like to see more detailed insights to multichannel orchestration for offline comms. We are able to adjust our campaigns but I would love to get from Bloomreach more visibility how to make this. The partner agency is supporting our integrations and ongoing processes.I completed the Academy fundamentals course - my experience with the tutor was disappointing, the person seemed to be off with the knowledge they shared with our class.

Yahor
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
4
Customer Support
0

5
Reviewed on 26/09/2023

Bloomreach is the ultimate solution for our company!

Pros

Bloomreach is a great tool and we are enjoying all of its capabilities and features. I love webhooks, it's an ultimate tool to do any kind of workaround. I appreciate the Q4 roadmap and can't wait to use the new features.Reporting is not black box which I love that I can set it up and counts with whatever data are important to our company. Visibility to the data results is so helpful.

Cons

Simultaneously, Bloomreach is too complex which makes it difficult to focus on our efforts. SDK could support more apps for one instance. OOTB is not possible. We need to deal with the workaround and framework outline for integration. What I would improve on Bloomreach?There is a room for more parts where to implement jinja. For experienced users there are some limitations to be more free in instances management.For reporting - I wish I could download the dashboard and work with the data externally.We miss a storage possibilities for retrospective upload of datas for the system events. We want to rely on this more and it could be solved via environmental variables (profile and project attributes and conditions).

Masud
  • Industry: Leisure, Travel & Tourism
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 18/01/2024

Best Solution For Email Marketing Campaigns

Pros

I like the email and campaign management features
It makes marketing automation easy
It helps in designing and implementing email marketing campaigns
Bloomreach is effortless to manage and use

Cons

Bloomreach has quite handled well and no serious issues.

Daniel
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
5

4
Reviewed on 26/09/2023

Bloomreach is a tool for complex campaigns

Better then with the tool we had before Bloomreach.

Pros

Bloomreach is a tool for complex campaigns, I like analytics, ease of use and scenario building, AI features are good to have.

Cons

AI features are good, but could improve for analytics and recommendations. We are missing more in-depth data insights for campaign automation. Surveys could improve.

Iveta
  • Industry: Government Administration
  • Company size: 11–50 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/09/2023

Excellent solution for our marketing needs!

Excellent services from the start to smooth implementation.

Pros

weblayers and email functionalities, reporting is great and flexible

Cons

Sometimes it takes a bit longer to get support, but it depends on their busyness I guess

Benedetto
  • Industry: Apparel & Fashion
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/05/2023

Customer Data Platform fully

Pros

Detailed overview of each user.Customizable weblayers.Collaborative account support.Integrations with the main advertising platforms.Visual flows help creating atuomations.A lot of webinars and case history sharing.Bloomreach academy is very useful.

Cons

Implementation and some developments required a consultancy agency to manage the settings.

Cosmin
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/05/2023

Lots of features

Pros

Lots of features, easy to use, fast customer support

Cons

Maybe add a search engine and use a catalog as an index?

JOANNE
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 07/05/2024

bloomreach

Pros

ease of use, mainly use to create marketing emails.

Cons

Nothing yet, haven't used all of the features yet though.

Rebecca
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
5
Customer Support
5

5
Reviewed on 05/04/2023

Bloomreach has been a great tool in getting us improving our system

I am really enjoying it as a daily user, it makes my job a whole lot easier and I have learned a lot through it.

Pros

I like the ease of use of the asset builder and the email builder. Scenarios as well are logically laid out and I have throughly enjoyed the course I have taken through Bloomreach Academy

Cons

We currently have a data implementation issue, but I am not letting it get in the way of using the tool as much as I possibly can whilst it gets fixed in the background

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Bloomreach

We became too big for them

Switched From

RedEye

Reasons for Switching to Bloomreach

The people on the call were personable and we enjoyed viewing all the possibilities through Bloomreach.
Sławomir
Sławomir
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 24/03/2023

Great platform for demanding users

I've been using Bloomreach platform for the last 3 years in a high scale business (retail, 20+ markets) and it proved both on Bloomreach company and platform side to be reliable partner that helps a lot to develop business and drive revenue and customer retention.

Pros

(+) platform stability and reliability(+) pretty easy to integrate(+) helpful, fast support(+) powerful scenario handling including omnichannel communication(+) first-party data collection and analytical possibilities(+) ease to work with product recommendations and on-site formats(+) personalization possibilities thanks to jinja language(+) Bloomreach academy(+) AB testing capabilities

Cons

(-) there is not predefined templates for use cases so you have to do all on your own (but it's planned to change very soon with plug & play library)(-) Single Customer View card is very simple, not very informative in terms of customer value summary (i.e. CLV, probability to buy, recommended products)(-) there could be more educational or how-to materials, webinars (there is Academy but it's paid) to learn more how to take full advantage of the platform(-) experiments module is not scalable - can't run one test on multiple pages i.e. PDPs (each page is separate test)

Martin
Martin
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 20/03/2023

Finally a CDP without a rival | Excelent.

Pros

Bloomreach is able to do almost everything what we need in our CDP system. His competitors are very complicated to set up and to operate without knowledge. We are also able to use Bloomreach throughout company from call centrum to our board management. As for data collecting/reporting or for better customer care. There is big advantage that we can also use it for marketing. Incredible tool and easy to operate.

Cons

I would like to know more about specific roadmap. If I miss something on the platform, I would like to suggest change and be informed if this change would be implemented within roadmap in next app release. But it is minority according to the fact what could Bloomreach do for us in case of SaaS.

Jack
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 15/03/2023

Bloomreach - a fantastic CRM tool that'll improve your marketing comms strategey

Very positive experience with the tool, it has allowed us to serve the right message to the right user at the right time through the automations tool. It has also opened up alternative channels which previously required our engineering team to build - such as in-app messages and web pop ups.

Pros

The automation system allows you to quickly and visibility build complicated automations quickly.

Cons

There can be a steep learning curve when first using the tool, there is a very helpful help centre however sometimes the answers to issues aren't clear or easy to find.

Shiji
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 01/06/2023

One Box model

Pros

One package which contain so many features , easy to understand and use

Cons

I am not sure what need to be typed here as I was very happy with the experience

Neuza
  • Industry: Computer Games
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/03/2023

Best CRM Marketing tool

Pros

Extremely easy to use, everything is intuitive, the templates are responsive and the customer support is superb. Very powerful tool far beyond expectations.

Cons

To be fair, there's nothing I can complain about this ESP. They're just that good, my work is so much easier thanks to them.

Nicolas
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 24/03/2023

Great platform

Pros

Easy to generate marketing automation scenarios

Cons

The data analytics dashboard and options are limited

Christopher
  • Industry: Retail
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/03/2023

Excellent, easy to use CDP

Love the platform

Pros

The dashboard is easy to use and full of features

Cons

Sometimes the reporting section can be confusing but practice makes perfect

Verified Reviewer
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 19/04/2019

Incredibly powerful software, great design, great support

Pros

It is an incredibly well-designed and well-featured software. The scenario builder concept is brilliant and much of the user interfaces were accessible and not terribly daunting despite how feature-rich the software is. Their support team and account managers who we worked with were all fabulous, responsive, and knowledgable.

Cons

Exponea is constantly developing and growing, which is great, but a con that comes with that is that some of the newer features would have kinks that needed to be worked out. However, they are always responsive to troubleshooting and putting in updates when needed. Just part of the territory of being on the cutting edge.

Verified Reviewer
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 03/03/2022

All-in-one (almost) marketing platform

Pros

It's fairly easy to use. Offers a wide range of features, making some apps we've used before redundant.

Cons

I feel that adding lots of new features is making the suite too complex for some use cases. Also, the pricing is now quite steep.

Verified Reviewer
  • Industry: Banking
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 10/12/2019

Exponea

I am satisfied with this tool. It has many great feature (some of them we for now do not use but I believe we will integrate it soon and start using it)

Pros

I use it daily. Mostly for analytical and reporting purposes. You can import data from many sources (brick-and-mortar branches, call centre, mobile app). We can approach the data directly through Google Big query with Power BI. Exponea has also Funnels, Flows where we can see the data in a graphic way and use it for example in Dashboard for a quick look.
Also we use it for sending automated & customised emails, creating weblayers which customise the website for particular users, integration with advertising systems Google Ads and Facebook ads.

Cons

I encounter only one small issue and that is reporting abilities in Exponea interface (for example row limit 10 000 for the report or limited options for data visualisation)

Branislav
Branislav
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/08/2016

Exponea

With Exponea we are able to introduce to our customer their each individual consumer with its unique digital behavior, explore the real performance of Marketing Campaigns investments and use Automation to understand and drive unexplored sales potential. Using various analytical functions (segmentation, attribution, funnels and retention analysis) we are able to understand "what is happening in real time" and what needs to be done trough communication channels (SMS, email, layers…) to improve the sales performance for our customer.

Verified Reviewer
  • Review Source
Value for Money
5
Functionality
0
Ease of Use
0
Customer Support
5

5
Reviewed on 08/06/2016

Data driven heaven

We run a service helping users find the best loan for their particular situation. Recently, we were looking for analytics and marketing automation tools to help us improve our performance. Initially we wanted to use different solutions as we used various analytical functions (segmentation, attribution, funnels and retention analysis), and planned to automate communication across several channels (SMS, email, banners…). In the end, we were positively surprised to find out that a single solution, Exponea, managed to fully satisfy both these needs.

Pros

+ all in one solution
+ great support
+ 100% accuracy of data

Cons

- be careful during integration part (if integrated badly your data will make no sense)

Slavo
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/06/2016

Exponea helps in increasing effectivity of Telco operator's campaigns

We have used Exponea for effectivity increase of campaigns for a leading Telco operator. In this exact case, we appreciated mainly its incredible flexibility. That is built on an autonomous, immediate entry into the system of our client's website, without intervention of their web administrator. That was the only way we could reverse negative trends in their media curve. Waiting for administrators would cause fatal delays in each of their campaigns. This real-time change option, as well as real-time analytics of Exponea, which allow us to adjust campaigns several times a day, have resulted in a clear increase in ROI for this particular client.

Andrej
  • Industry: Hospitality
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/06/2016

Incredibly helpful!

Exponea is immensely useful for helping us with segmentation, analysis of our own data and overall marketing performance optimization in the company. Huge help with most campaigns and guys are really helpful with their professional and humanly approach. Highly recommended!

Pros

-easy integration
-segmentations based on whatever you specify
-e-mail service direct integration
-custom scenarios and campaigns
-advanced analytics of sales funnel based on occams razor
-if integrated intelligently, not blocked by tracker blockers

Cons

-UI still in evolution process
-mobile version (but 99% of time, you do not do analytics on your mobile :))

Marian
Marian
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Review Source
Value for Money
5
Functionality
0
Ease of Use
5
Customer Support
5

5
Reviewed on 09/06/2016

Thanks to Exponea we won a marketing campaign pitch

As an advertising agency, we see many clients lose their way in online marketing opportunities, and struggle to find the right metrics, KPIs and real results for their money. Exponea has helped us justify and show the direct impact of our creative concepts. Exponea consultants helped way beyond the preparation: they were even willing to be part of the pitch presentation.

Pros

Great service and insights for the presentation. Easy-to-implement tips for a full-year campaign. You don't need multiple analytics and automation tools because everything is already inside Exponea.

Cons

Clients have problem to identify which department's budget to use for analytics services.

Martin
Martin
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
5
Customer Support
5

5
Reviewed on 09/06/2016

Great tool!

There are two things we like about Exponea the most. Firstly, it offers both analytics and marketing automation functions so we do not need to use any different tools for individual tasks. Moreover, its features cover not just basic functionalities, such as marketing attribution or simple newsletter campaigns. With Exponea we can easily design and execute also complex personalized scenarios for long-term user lifecycle management, and the like.

Marian
Marian
  • Industry: Internet
  • Company size: 51–200 Employees
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 09/08/2016

Common sense approach with interesting insights

We used Exponea when organizing a our large tech conference in London. It has a simple common sense approach that helps us understand how and why it works. While their technology is useful and interesting and they do improve lead-collection, it was help of their consultants that we really appreciated. They helped us set up email campaigns, improve the ticketing page and so on. No wonder the conversion rate went up. Thanks!

Pros

Easy to understand, versatile, logical improvements.
Insightful consultants, happy to help.
Better conversion.

Cons

They are busy and sometimes it took a while to get hold of them.

Igor
Igor
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
5
Customer Support
5

5
Reviewed on 09/06/2016

A helpful tool saving you time and money

For us, as an IT company developing and running mobile communication service app Klap Messenger, Exponea serves as an integral part of the product development. It is an extremely useful tool to better understand customer behavior and find the right solutions to any problems. Exponea has helped us find answers which we otherwise would have had tested by a much less efficient trail-error method.

Martin
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
3
Customer Support
5

5
Reviewed on 09/06/2016

Exponea saved us a lot of money and helped us win two Effie awards

We have used Exponea's tool and consulting support for the now famous Fofola campaign, which has won two Gold Effie Awards for communication effectiveness. Exponea gave us a number of media insights. For example, after analyzing Facebook and YouTube traffic to the campaign website, we realized that while both had similar costs, the people coming from YouTube spent more time and were more active on our website. We changed our media planning and the campaign became more effective.

Pros: Easy integration and we didn't need in-house analytics specialists. Exponea consultants gave us insights and helped us to implement them.

Cons: It will be great to have powerpoint-ready exports of the results for marketing departments.

Michal
Michal
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Review Source
Value for Money
5
Functionality
0
Ease of Use
5
Customer Support
5

5
Reviewed on 17/06/2016

Filip
Filip
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Review Source
Value for Money
5
Functionality
0
Ease of Use
5
Customer Support
5

5
Reviewed on 09/06/2016

Michal
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
5
Customer Support
5

5
Reviewed on 07/06/2016

Mixpanel on stereoids

so we have been using MP for some time, and its ok, but the listed pros will answer your questions more.
their support is amazing, we have received help every time we asked in minutes, they have even implemented on the fly stuff we have needed.

*Cons:
- no migration from Mixpanel
- few automatic properties are missing, but its not a big deal

*Pros:
- they have a drill down and it is awesome
- overview and filter of funnels
- reports, more flexible, better overview
- much much better filtering options
- more generic possibilities
- suggestions for implementation
- automatic start - stop session is great
- their support rocks!!!

You want to try it out ;)

Michal
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
5
Customer Support
5

5
Reviewed on 08/06/2016

Great product & Great people. Fully Recommend.

Our key business challenge was to optimize our "Keep rate" - i.e. number of users that keep the app installed (and ideally use it).

There were 2 challenges
1. You don't know, when a user uninstalled the app
2. We have tens of millions of users and it's difficult to dig out insights

We have tried several world class companies, but all have failed, most because they were not able to work with such a huge user base.

Exponea is the only company that we know of that could solve the problem.

They implemented a system for triggered silent push notifications and flagged all users were there was no response for 14 days as "dead". Then we ran a machine learning prediction algorithm that tested over 20k combinations of attributes to arrive at key drivers of churn. These insights have completely redefined our product roadmap and helped us focus on the most important points in the customer journey.

Ondra
  • Industry: Apparel & Fashion
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
3
Customer Support
5

4
Reviewed on 21/11/2018

Mailing

Pros

Great options
Very customizable
Great design

Cons

Not easy to use
You have to learn a lot about it
Crashes sometimes
Not working as imagined Every time

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
0
Customer Support
0

5
Reviewed on 08/06/2016

Great data driven insights

I'm using Exponea on several projects and I'm very happy with depth of knowledge that it is bringing to my marketnig effort. I recommend it to everyone.

Adam
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Review Source
Value for Money
5
Functionality
0
Ease of Use
5
Customer Support
5

5
Reviewed on 16/06/2016

Adam
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
5
Customer Support
5

5
Reviewed on 08/06/2016

Amazing automation tool.

We run a service helping users find the best loan for their particular situation. Recently, we were looking for analytics and marketing automation tools to help us improve our performance. Initially we wanted to use different solutions as we used various analytical functions (segmentation, attribution, funnels and retention analysis), and planned to automate communication across several channels (SMS, email, banners'). In the end, we were positively surprised to find out that a single solution, Exponea, managed to fully satisfy both these needs.

Victor
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
5
Customer Support
5

5
Reviewed on 07/06/2016

This thing to another analytics & engagement stuff is like iphone to first motorollas.

The only one cons we get is that the system is a bit tuff to start work with.
On the other site, we got tons of pros. We can perform data mining with lightning speed and casuality of LinkedIn. Also, if we find something interesting, the system allows us to perform some complicated things.
We get a lot of useful insights on our data. So the only thing I can say is great thanks to all Exponea team!

Marian
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
5
Customer Support
5

5
Reviewed on 09/06/2016

Thanks to Exponea we won a marketing campaign pitch

As an advertising agency, we see many clients lose their way in online marketing opportunities, and struggle to find the right metrics, KPIs and real results for their money. Exponea has helped us justify and show the direct impact of our creative concepts. Exponea consultants helped way beyond the preparation: they were even willing to be part of the pitch presentation.

Rainer
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
5
Customer Support
5

5
Reviewed on 15/05/2016

Great Service

I have worked with their solutions on multiple projects and their service is really good. The user interface is clean and all the features are explained in detail. Also, their customer service is very quick and reliable, so when I had some questions, they promptly replied and made things work. Overall, a definite recommendation!

56 reviews

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