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description: Review of Smart Tribune Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Smart Tribune | Reviews, Pricing & Demos - SoftwareAdvice AU
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# Smart Tribune

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> Smart Tribune’s customer self-service solutions not only put your customers at the heart of the customer service experience but also empower your customer support agents to be more effective at everything they do. It’s simply a smarter overall approach to customer service. We expertly combine cutting-edge technology with a bespoke human touch to amplify a brand’s end-to-end customer service experience, one that empowers customers to be more autonomous at every turn with chat bots, dynamic FAQs and more.

When your customers need help, they want to find answers to their questions, fast. So, give them a better way to be more self-sufficient in resolving questions and issues on their own by automating up to 70% of their tier-1 inquiries via customer self-service solutions. That alone can reduce the number of contact centre requests by 40%, helping you create a more ROI-positive customer service experience that boosts customer satisfaction.

Don’t wait for customers to ask you for help. Instead, use customer self-service solutions to anticipate their needs at every step along the purchase journey. By proactively surfacing useful and relevant content throughout the online customer experience, you will be able to boost on-site conversion rates by up to 20% and strengthen your business’s bottom line over time

The truth is, when your customers need help, you need to be ready to support them at that exact moment. Customer self-service solutions can provide them with a quick, easy, and reliable way to find answers to frequently asked questions on their own, even when your customer support team isn’t available to help. Doing so will not only increase NPS and CSAT scores but also fuel long-term customer loyalty in a big way.

At Smart Tribune, one-size-fits-all doesn’t exist in our world. Every solution we’ve ever built for over 150 major global brands across every business sector imaginable has been a bespoke and highly customised process from the start.

We strike the perfect balance between technology and a human touch. Our hands-on, consultative approach to understanding your business’s customer service needs is second-to-none in the industry. Our dedicated team of customer service and tech experts will work with you every step of the way, from developing a focused strategy to measuring ongoing performance, to ensure the long-term success of your project.

We don’t believe in providing just any solution. It’s all about building the right solution for you.
> 
> Verdict: Rated **4.4/5** by 11 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 11 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Smart Tribune
- **Founded**: 2011

## Commercial Context

- **Starting Price**: EUR 15,000.00
- **Pricing model**: Per User
- **Pricing Details**: Fixed setup and implementation fee +
Annual licence.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Bulgarian, Catalan, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Latvian, Lithuanian, Norwegian, Portuguese, Romanian, Russian, Spanish, Swedish, Turkish
- **Available Countries**: France

## Features

- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Chatbot
- Content Management
- Customisable Branding
- Customizable Fields
- Decision Support Systems
- Knowledge Base Management
- Multi-Channel Communication
- Multi-Language
- Real-Time Analytics
- Reporting/Analytics
- Self Service Portal
- Text Editing
- Visual Analytics
- Widgets

## Integrations (7 total)

- Elastic Enterprise Search
- Google Chat
- Messenger
- Microsoft Teams
- Salesforce Starter
- Slack
- WhatsApp

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Knowledge Management Systems](https://www.softwareadvice.com.au/directory/1884/knowledge-management/software)

## Related Categories

- [Knowledge Management Systems](https://www.softwareadvice.com.au/directory/1884/knowledge-management/software)
- [Conversational AI Platforms](https://www.softwareadvice.com.au/directory/4010/conversational-ai-comparison/software)

## Alternatives

1. [Confluence](https://www.softwareadvice.com.au/software/430492/confluence) — 4.5/5 (3663 reviews)
2. [Microsoft SharePoint](https://www.softwareadvice.com.au/software/397825/microsoft-sharepoint) — 4.4/5 (5412 reviews)
3. [Notion](https://www.softwareadvice.com.au/software/123247/notion-remote-work) — 4.7/5 (2709 reviews)
4. [Guru](https://www.softwareadvice.com.au/software/103160/guru) — 4.8/5 (639 reviews)
5. [Paperpile](https://www.softwareadvice.com.au/software/269853/paperpile) — 4.8/5 (122 reviews)

## Reviews

### "Smart Tribune : partenaire FAQ" — 4.0/5

> **Sandrine** | *18 August 2020* | Computer Games | Recommendation rating: 8.0/10
> 
> **Pros**: La facilité d'implémentation sur notre site / Le rendu esthétique / La personnalisation des questions-réponses et de l'arborscence / les qualités SEO.
> 
> **Cons**: La première version était un peu compliquée à prendre en main. Depuis la mise en place de la V2, nous sommes satisfaits à 100% : le back office est simple et intuitif.
> 
> Excellente expérience : la gestion de projet est extrêmement bien mené, nous avons été accompagné de A à Z par le customer manager.

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### "Une équipe au top au service d'une plateforme facile et fiable" — 4.0/5

> **⚡️ Thierry** | *27 July 2020* | Oil & Energy | Recommendation rating: 9.0/10
> 
> **Pros**: L'intégration à notre site web (et à notre espace client avec des configurations techniques distinctes) pour nos FAQs particuliers et professionnels (2 bases de connaissances) est claire et sans problème.
Le back office est très facile à prendre en main (5 minutes), la nouvelle version 2020 est encore plus conviviale.
Less accès contextuels aux FAQs (dans les formulaires de contact, ou via un moteur de recherche "stand alone" par exemple) sont très pratiques.
> 
> **Cons**: Le SEO des FAQs pourrait être améliorés, même si l'utilisation de SEO4AJAX a résolu pas mal de soucis que nous avions auparavant.
La nouvelle version du Back Office (début 2020) n'a pas encore toutes les fonctionnalités qu'avait la précédente version, mais ça ne saurait tarder.
Les modifications en masse (eg. mise à jour d'un numéro de téléphone) seraient intéressantes à développer.
> 
> La création, modification, mise en avant d'une FAQ est simplissime.
La fiabilité de la plateforme est sans faille : aucun arrêt de service en plus de 4 ans de partenariat \!
L'équipe projet et les experts techniques sont à la fois très disponibles, compétents et à l'écoute des besoins.

-----

### "Utile, simple et orienté utilisateur" — 4.0/5

> **Virginie** | *27 August 2021* | Real Estate | Recommendation rating: 10.0/10
> 
> **Pros**: Simplicité d'utilisation pour les clients : clients internes métiers et utilisateurs finaux : internautes.
> 
> **Cons**: Plus de fonctionnalités sur le modules statistiques : s'inspirer des fonctionnalités Google Adword
> 
> Je suis très satisfaite de l'outil FAQ Dynamique et de la collaboration avec Smart Tribune. 
Écoute, disponibilité, réactivité et orientation satisfaction client. 
L'outil est simple à mette en œuvre et ensuite à utiliser. 
Il améliore significativement l'expérience utilisateur des internautes sur le site Internet et en interne, il est un outil de Knowledge Management et de montée en compétence avec la constitution et rédaction de la base de connaissances.

-----

### "Efficace pour nous et surtout pour les clients" — 5.0/5

> **NATHALIE** | *27 July 2020* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10
> 
> **Pros**: Facilité de mise en oeuvre et de mise à jour dans l'administration des questions / réponses
Accompagnement
Statistiques et pilotage
Modèle éco en accord avec la marque
> 
> **Cons**: Peut être la rapidité de réponse du back office mais il est mis à jour donc c'est réglé

-----

### "Smart Tribune, une très bonne solution pour accompagner nos clients" — 4.0/5

> **odile** | *27 August 2021* | Online Media | Recommendation rating: 9.0/10
> 
> **Pros**: Facilité d'intégration des données (fonctionnalités, rapidité). 
Lisibilité pour l'utilisateur final. 
Equipe très dynamique et très à l'écoute d'un point de vue Commercial et Accompagnement du projet. Complémentarité,
Propositions complémentaires avec les différentes Smart.
> 
> **Cons**: Il serait appréciable de pouvoir copier des fiches, imprimer des fiches avec les images, donner un ordre de tri qui ne soit pas uniquement le niveau d'utilisation.
> 
> La mise en place des FAQ a été un gros chantier mais facilitée par l'offre Smart Tribune. Les stat qui découlent de l'utilisation permettent de rester très à jour de la satisfaction client.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/214312/smart-tribune)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/bi/smart-tribune-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/214312/smart-tribune> |
| en-GB | <https://www.softwareadvice.co.uk/software/214312/smart-tribune> |
| en-IE | <https://www.softwareadvice.ie/software/214312/smart-tribune> |
| en-NZ | <https://www.softwareadvice.co.nz/software/214312/smart-tribune> |

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