--- description: Review of Playvox Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Playvox | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Quality Management Systems](/directory/420/quality-management-software/software) > [Playvox](/software/214699/playvox) # Playvox Canonical: https://www.softwareadvice.com.au/software/214699/playvox Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.com.au/software/214699/playvox?page=2) > Enhance contact center productivity using Playvox Workforce Engagement Management. Maintain service excellence with precise staffing forecasts. Playvox WFM streamlines forecasting, scheduling, and reporting, driving cost savings and service improvements through instant insights. Implement Playvox QM, harnessing AI, gamification, and automation for efficient scoring and feedback, elevating customer interactions. Integrate AI to expedite issue resolution, replacing manual procedures. Monitor vital KPIs to fulfill customer requirements and financial objectives, securing long-term satisfaction and prosperity. > > Verdict: Rated **4.8/5** by 109 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 109 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Playvox - **Founded**: 2012 ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Starter: $15 user/month on annual contract Professional:$30 user/month on annual contract Enterprise: $40 user/month on annual contract More than 100 agents? Multi-year contract? Contact us for a custom quote. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Brazil, Canada, Colombia, France, Germany, Ireland, Mexico, Portugal, South Africa, Spain, United Kingdom, United States ## Features - AI/Machine Learning - API - Activity Dashboard - Activity Monitoring - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Attendance Management - Attendance Tracking - Audit Management - Automated Routing - Automated Scheduling - Budgeting/Forecasting - CRM - Campaign Management - Change Management - Collaboration Tools - Compliance Management - Computer Telephony Integration ## Integrations (23 total) - Amazon Connect - BroadVoice Cloud PBX - Calendly - Cirrus - CloudTalk - Dialpad - Freshdesk - Freshdesk Omni - Glia - Help Scout - Helpshift - Intercom - Kustomer - LiveChat - Natterbox ... and 8 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Quality Management Systems](https://www.softwareadvice.com.au/directory/420/quality-management-software/software) ## Related Categories - [Quality Management Systems](https://www.softwareadvice.com.au/directory/420/quality-management-software/software) - [Call Monitoring Software](https://www.softwareadvice.com.au/directory/1811/monitoring/software) - [Contact Centre Software](https://www.softwareadvice.com.au/directory/4389/contact-center/software) - [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software) - [Call Center Workforce Management Software](https://www.softwareadvice.com.au/directory/1855/workforce-management-optimization/software) ## Alternatives 1. [Leaptree Optimize](https://www.softwareadvice.com.au/software/527339/Leaptree-Optimize) — 4.8/5 (12 reviews) 2. [CXone Mpower](https://www.softwareadvice.com.au/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews) 3. [Medallia Agent Connect](https://www.softwareadvice.com.au/software/219604/stella-connect) — 4.9/5 (18 reviews) 4. [VQ Online](https://www.softwareadvice.com.au/software/380263/vq-online) — 4.7/5 (18 reviews) 5. [Genesys Cloud CX](https://www.softwareadvice.com.au/software/323407/pureconnect) — 4.3/5 (262 reviews) ## Reviews ### "The best tool to monitor your business quality" — 5.0/5 > **Mohamed** | *24 July 2022* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: I'm fond of the features that are provided to monitor the agents. > > **Cons**: It just has to get more languages such as Arabic. > > I'm totally satisfied with the service. ----- ### "Playvox review" — 5.0/5 > **Christian** | *1 November 2023* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: Easy to understand report provided by Quality team > > **Cons**: None so far, Playvox is easy to navigate as well > > Playvox provide easy access on quality response and easy to understand. Will give you ample time to dispute if you thing your quality review is not right ----- ### "Promising tool but not ready for global organizations disengaged team" — 2.0/5 > **Stela** | *5 October 2024* | Hospitality | Recommendation rating: 1.0/10 > > **Pros**: The tool looks promising while not ready for global organizations with omnichannel schedule > > **Cons**: We got stuck during onbaording with building global schedules. At one point a couple of weeks ago, Playvox completely ghosted us - with nobody in the company ever responding to our emails even though we are a paying customer ----- ### "Nubank Review" — 4.0/5 > **Verified Reviewer** | *1 March 2021* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: PlayVox is very easy to use and understand, it was easy to implement the tool and we have a very close contact between support and contractor. > > **Cons**: Unfortunately playvox has some configurations that make it impossible for us to change them within a short period of time, the platform could also be better in the efficiency of carrying out quality and data monitoring. > > Was very good\! Today we have very robust Quality analysis processes and I also realize that we are very close to PLayVox, when it comes to problem solving and feedback. ----- ### "Overall satisfied" — 4.0/5 > **Ariel** | *12 March 2021* | Gambling & Casinos | Recommendation rating: 7.0/10 > > **Pros**: It's easy to use once you understand how to set up scorecards and use them. > > **Cons**: SNOW integration sometimes gives unexpected errors and I have to refresh the page multiple times or close the browser. I would like to customize Playvox more to my needs. I wrote to the dev team once, but it was submitted as a feedback idea/suggestion. Not something that can be implemented right away. > > I evaluate CS agents' monthly performance. It's good to see overall performance over a period of time. ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.com.au/software/214699/playvox?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/214699/playvox) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data