--- description: Review of USU Software Asset Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: USU Software Asset Management | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Risk Management Software](/directory/4423/risk-management/software) > [USU Software Asset Management](/software/215917/smarttrack) # USU Software Asset Management Canonical: https://www.softwareadvice.com.au/software/215917/smarttrack > Enterprise customers and over 50 Global Fortune 500 companies use our established solution portfolio for Software Asset Management to rightsize their software portfolios, assess audit risk, and find millions in savings. USU SAM (formerly Aspera) is the leading provider of software and services for IT \& Customer Service Management. We manage software licenses across the data center, cloud services and hybrid scenarios, and our in-house team designs their services around your needs. > > Verdict: Rated **3.7/5** by 3 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.7/5** | 3 Reviews | | Ease of Use | 3.0/5 | Based on overall reviews | | Customer Support | 3.3/5 | Based on overall reviews | | Value for Money | 3.0/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: USU - **Location**: Möglingen, Germany - **Founded**: 1977 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: Contact USU for pricing details - **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) - **Supported Languages**: Czech, English, French, German, Italian, Japanese, Portuguese, Spanish - **Available Countries**: Brazil, Canada, Germany, Mexico, US Outlying Islands, United Kingdom, United States ## Features - AI/Machine Learning - API - Access Controls/Permissions - Alerts/Notifications - Assessment Management - Audit Management - Compliance Tracking - Contract/License Management - Cost Management - Cost Tracking - Dashboard - Data Visualization - Event Logs - Generative AI - IT Asset Management - Inventory Management - Inventory Tracking - License Tracking - Maintenance Management - Multi-Cloud Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Risk Management Software](https://www.softwareadvice.com.au/directory/4423/risk-management/software) ## Related Categories - [Risk Management Software](https://www.softwareadvice.com.au/directory/4423/risk-management/software) - [Cloud Management Software](https://www.softwareadvice.com.au/directory/4676/cloud-management/software) - [IT, Server and Network Monitoring Tools](https://www.softwareadvice.com.au/directory/4409/server-monitoring/software) - [Compliance Software](https://www.softwareadvice.com.au/directory/4363/compliance/software) - [IT Asset Management Software](https://www.softwareadvice.com.au/directory/1888/it-asset-management/software) ## Alternatives 1. [Versio.io](https://www.softwareadvice.com.au/software/344207/versio-io-cmdb) — 4.5/5 (2 reviews) 2. [JumpCloud Directory Platform](https://www.softwareadvice.com.au/software/180508/jumpcloud-directory-as-a-service) — 4.6/5 (264 reviews) 3. [Splunk Enterprise](https://www.softwareadvice.com.au/software/234262/splunk-enterprise) — 4.6/5 (259 reviews) 4. [Galileo](https://www.softwareadvice.com.au/software/162472/galileo-performance-explorer) — 4.8/5 (32 reviews) 5. [ServiceNow](https://www.softwareadvice.com.au/software/27432/service-now) — 4.5/5 (344 reviews) ## Reviews ### "Long Time Fan of this Technology\!" — 5.0/5 > **Rebecca** | *11 August 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: One of the major reasons why we chose USU is becuase of the ability to handle all our different data sources. We weren't forced to buy yet another discovery tool - we have more than 10 different data sources connected globally and we add more every quarter. The ability to normalize that data across all those systems means we can implement new connectors and not have to worry as much as before about data quality. > > **Cons**: If you'd asked me 3 years ago - I'd say the user interface. But they've improved that 10x over\!\! Now, I'd say a wider selection of out of the box reporting - but even that is getting better with each new release. > > It's been amazing - they are so supportive and engaged. Now, with the Customer Experience team, it's even better. I've never felt so listened to by a vendor. They really do work to take feedback and make the product better. ----- ### "6 years with Smarttrack" — 4.0/5 > **Tamas** | *28 September 2022* | Pharmaceuticals | Recommendation rating: 7.0/10 > > **Pros**: The software works steadily. In the 6 years I have been working with it I can not recall a single time it stopped working because something went wrong with the software. It is also feature rich and - although it takes effort - can be custom tailored to most organizations and asset management requirements. Having seen other tools of the same purpose, I am still positive about USU LiMa being one of the better ones and I do not mind working with it. Especially with Datahub that makes data source and data management a lot easier, in my opinion. > > **Cons**: First of all Its configuration and installation is fairly complex. User level navigation is fairly easy but as soon as one needs to look into the engine bay, things get complicated. Without knowing where to look for e.g. connector parameters, it is easy to get lost in the labyrinth of submenus and not actually find the thing. That aspect got better with the latest version - where the menu became vertical - so USU improved it. My real gripe with USU LiMa is the support. Their response and solution times are in dire need of improvement in my honest opinion. Despite the close cooperation between Raynet and USU, we encounter many problems transferring data from one tool to another. > > As a user - with a lot of IT experience - it was not difficult to figure out what is what in the tool. However I trained a new member to use the tool and that took a fair amount of training, so people without IT background may find it overwhelming at first. My difficulties started as my role shifted into an administrator one and I had to figure out data related problems or implement new connectors. It took a lot of time to get familiar with the data exchange and administration menus. We run USU LiMa on a dedicated physical server so we barely have any performance issues. ----- ### "Overly Complex, Expensive, Not Useful at the moment" — 2.0/5 > **David** | *16 August 2021* | Information Technology & Services | Recommendation rating: 2.0/10 > > **Pros**: I like that you can look at your environment and perform various sandbox activities (or what-if scenarios) to try and attain cost advantages. > > **Cons**: The interface is cumbersome and difficult to use. > > Our information has not updated in 9 months. Our backend IT engineers discovered it was because USU changed their server name that we are reporting into, thus creating a new device ID without telling us. This in turn broke data uploads and has caused our USU reporting to stagnate rendering it useless at this point. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/215917/smarttrack) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data