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About Xola
Xola is a cloud-based booking solution that allows activity and tour companies to manage bookings from a variety of different sources including via the phone, websites or in person. The solution provides a mobile interface and can be accessed on smartphones, tablets, laptops and desktops. Xola offers cloud stoarge of all data which ensures that multiple users can login from anywhere and make edits in real time.
Xola supports phone and in-person bookings by providing integrations such as cash drawers, swipe and pay, receipt printer hardware and point of sale tools. The system offers credit card processing, which allows tour operators to accept online payments from their customers. Users can manage calendars and schedules for every outing. Activity managers can include blackout days in their calendar for holiday closings.
Xola offers other features including resource management, resource sharing, guide management, custom questionnaires, roster management and business intelligence. The solution also captures signatures whenever users modify any document. Xola offers APIs for integration with other third-party applications.
Xola pricing
Xola does not have a free version but does offer a free trial. Xola paid version starts at USD 0.30.
Starting Price:
USD 0.30
Free Version:
No
Free trial:
Yes
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Xola Reviews
Feature rating
5 reviews of 577
View all reviews
Jose
- Industry: Recreational Facilities & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 11/01/2019
Smooth operator, but there's definitely room for improvement and new features
Overall the experience has been transformative. However, we're coming from basically no booking software at all - before XOLA we had just implemented an extremely rudimentary home-grown solution in an effort to organize our burgeoning business and a significant shift in our business model that was producing a much higher level of traffic (and revenue.) As a result, we've been able to capitalize on these new channels and really bring our business to another level. There's hiccups, as with anything, but we've seen the software maturing and changing to accommodate and scale up, and we're very happy with the results. I recommend this software for any small to medium-sized business that is looking for a solid, smooth booking experience. As the software improves, I believe there's a very good chance that it will become a best-of-breed app and is absolutely worthy of consideration.
Pros
Without a doubt this is a smooth app that knows what silk feels like. The UI has gone through some great improvements that have improved the silkiness to a degree even silkworms would be jealous of, but it's clear that they're taking the time to listen to their users in the development process and that's important. Performance is more than just good, it's Tony-the-tiger great. Smooth and well executed interface. It's missing features - some of them might be important to you, it's hard to say - but the devs do a great job of listening to feature requests and we've seen real, significant improvements all around. That's the sign of a maturing application.
Is it best-of-breed? Hard to say, and I'm sure there's arguments for and against, but I'll give them this: their support is out-freaking-standing. That alone is worth a few awkwardly implemented features or some gaps in how things are executed. If there's a problem, you connect to a staff that takes their support work seriously. I'm surprised they don't hop in a plane and come to your computer and help you out - they legitimately take every step just shy of that in an effort to find a solution. It's impressive and it outshines any downsides you might find in the app itself. Is there always a solution? No, that's unrealistic. But they often find a workaround and if they can't they'll make sure the devs know there's a gap that's been discovered and that needs to be looked at. Great, great support team.
Cons
There's feature gaps. Depending on any number of factors the software just doesn't quite fit - but it's close. Usually close enough - there's often a workaround that is... well, good enough. And you hope the devs close up the gap or shore it up and it won't get any worse. For the most part that happens, but when there's a 'feature release' you hold your breath and a lot of times you're left thinking to yourself "what? there's so much better things to have spent man-hours on than that..." To be fair, I've often found the implemented features to be useful once I've worked with them but there's still features - things I would consider fundamentally necessary - that haven't been implemented. It's a fail, but a relatively minor one. At least, for us - ymmv.
Response from Xola
Thank you so much for your feedback! We are always happy to see our customers enjoying our software, and be willing to give this kind of feedback as well. It is customers like you that help us grow and become better for our customers. We value your words and want to know how you feel about Xola. I want to reach out and get more information on the gaps you see with the software and what we can do to fix them. Again we really appreciate the time you took to give us this feedback and I look forward to connecting with you soon. - Jessica
Replied 20/01/2019
Jake
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 11/12/2019
Xola Review from 2+ years user
Overall, I would say the software is good-to-great (four star) and I really appreciate the five-star customer service.
Pros
Out of the three booking software platforms we currently use, Xola is my favorite.
There are many pros to Xola, but let me summarize by saying it is the combination of good-to-great design along with five-star customer service.
Cons
The uncertainty regarding subscription packages. We have a "Premium" subscription that is a flat rate, which serves our needs very well.
If we do not have option to continue this package in 2020, we will have to switch to another booking software platform. Which would be a shame because Xola is my preferred booking software.
Reasons for Switching to Xola
Three simple reasons: 1) Design is good-to-great. If features and integrations continue to be added, it will be a 5-star platform. 2) Excellent 5-star customer service. I hope the customer service continues at the current level. 3) Flat-fee Premium pricing is what sealed the deal. If we are unable to continue with this plan for 2020, sadly we will have to find another booking platform. For the future, just remember that your current and future customers are actively evaluating options for booking software (in our case, biannually). I hope you keep the flat-rate payment option so we can continue to use Xola in 2020 and beyond. Lastly, and most importantly: Make sure upper-level management is listening carefully to the front-line employees. Execs, stay in touch with what makes Xola so special and be relentless about continuous improvement of the booking software!Response from Xola
Jake -
Thank you so much for taking the time to leave a review. We did announce a pricing change last year with the primary purpose of being able to offer all our customers our enterprise-grade features. We aren't able to accomplish this with a flat rate - although I get why that monthly rate appeals to you. However, through this shift we're able to offer a lot more to all our customers and continue to grow our team and product to be the best in the industry and do right by our customers.
I will be sure to have someone call to talk through how we can continue working together.
Best,
Sophie
Replied 16/12/2019
Liliia
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for Free Trial
-
Review Source
1
Reviewed on 03/06/2024
I feel discriminated by representative of sales team person [sensitive content hidden]
The situation was both intriguing and disappointing. We were looking around to buy CRM system for our Family Fun Center. We rich out Xola to schedule the Demo. [sensitive content hidden] response back to us, telling Xola working a lot with this kind of businesses and we are good match. Right from the outset of our meeting, [sensitive content hidden] declined to provide the demo version, despite previously indicating via email that we were well-suited. His conduct towards me was discourteous, consistently asserting that our business was not yet operational, hence his refusal to provide the demo. I explained that we were only awaiting a single permit, which we expected to receive within a week. We required time to integrate the Xola CRM system into our software to ensure readiness for business operations upon opening our doors to customers. Even after commencing operations, we made another few requests for the demo but received no response. I feel discriminated against by [sensitive content hidden] . It appears that he alone has the authority to decide whether the demo is shown. It is concerning that if [sensitive content hidden] does not favor you, you may not receive the demo at all. I can only imagine the challenges of working with this customer service representative.
Pros
Very disappointing, horrible customer service and support.
Cons
Very disappointing, horrible customer service and support.
Response from Xola
Thanks for your feedback. We had a miscommunication, but we've sorted things out. We're really happy that we were able to resolve this issue and make things right! Now this business is now using Xola's services!
Replied 24/09/2024
Andrew
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 05/04/2022
Lots of features, good support, great integrations but pricing is not ideal and missing some...
Good experience, great relationship with them and they are responsive to our needs and support. product is good but would like to see some basic feature improvements that make our lives and employees' lives easier vs more workaround. Overall I would highly recommend the product, especially knowing a revamped and improved version is on the horizon. Plus fairharbor is just annoying so out of principle, we will not work with them.
Pros
Ease of use, we have been using this for some time now and have a great understanding of how to use the tool and get a lot of value from it. It has some great integrations, great text, email reminders for our guests and xola has invested in a lot of great improvements over the past 2 years that made our business better.
Cons
Lack of POS integration, our business is moving to sell more onsite with our guests, pre gratuity is huge in our space and XOLA lacks features for pre gratuity except to do an ADD on which auto charges taxes and the booking fee on gratuity. reporting is still lacking, and dashboards, for performance, are also lacking.
Alternatives Considered
Peek ProReasons for Switching to Xola
functionality, clean good looking interface, responsive booking process (peek was very slow)Response from Xola
Hi Andrew! Thank you for the review! Glad to see you think Xola is easy to use, plus more! Lots of new things coming to Xola, that I believe based on your feedback will take your cons to pros!
Replied 01/06/2022
Paul
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 17/03/2020
Absolutely the most feature packed booking software with amazing customer service!
I've been with XOLA from our start. It's been one of the key factors in our success, because I have been able to adapt what XOLA provides to what we need. The absolutely greatest benefit to our business is the lighting fast customer service via a very easy to use chat window right on the lower right corner of the interface. I get answers for my customers in seconds and solutions to whatever problem we have in a minute. I haven't found any other booking software out there that can match it.
Pros
XOLA has incredible flexibility when compare to other escape room booking software I've compared it to in the 2+ years I've used it. I have comparison shopped all the other booking software out there and haven't found anything that compares to what you can do with XOLA. From the visual presentation to the customer, to creating coupons and discounts, to arranging pricing and schedules for rooms. Nothing comes close. XOLA is PACKED with integrations with other software and gives you access to data from your bookings that I haven't found anywhere else.
Cons
I will admit I'm not a fan of the 6% booking fee passed on to my customers. Our bookings actually increased when we implemented it, and it does give me access to all of XOLA's features. Yes, Americans are conditioned to tacked on taxes, fees and other charges for online transactions, but that doesn't mean I have to like passing on cost to my customers.
Reasons for Switching to Xola
The features, flexibility and customer support.Response from Xola
Paul-
Thank you so much for the glowing review. We're glad the upgrade to Flex has been fruitful and that you are continually satisfied with our product and service.
Best,
Sophie
Replied 24/03/2020
