---
description: Review of HelpCenter Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: HelpCenter | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [HelpCenter](/software/217903/helpcenter)

# HelpCenter

Canonical: https://www.softwareadvice.com.au/software/217903/helpcenter

> Help Center is a cloud-based helpdesk and customer support software solution that can be used for an unlimited number of customers and products. It also has live chat, FAQs and articles for customers who want some assistance with a question or product issue. Users can create tabs, assign employees to queues and receive automated email notifications about new tickets.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Sharkbyte Inc.
- **Founded**: 2017

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French
- **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Colombia, Croatia, Cyprus, Denmark, France, Germany, Hong Kong SAR China, India, Indonesia, Ireland, Italy, Japan, Lithuania, Malaysia and 17 more

## Features

- Autoresponders
- Chat/Messaging
- Contact Management
- Customisable Branding
- Email Management
- Knowledge Base Management
- Real-Time Chat
- Real-time Consumer-facing Chat
- Support Ticket Management
- Third-Party Integrations
- Ticket Management
- Website Management

## Category

- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)
- [Ticketing Systems](https://www.softwareadvice.com.au/directory/4641/ticketing/software)
- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)

## Alternatives

1. [GLPI](https://www.softwareadvice.com.au/software/419465/glpi) — 4.5/5 (41 reviews)
2. [Hipporello Service Desk for Trello](https://www.softwareadvice.com.au/software/376857/hipporello) — 4.8/5 (20 reviews)
3. [RepairShopr](https://www.softwareadvice.com.au/software/38543/repairshopr) — 4.4/5 (127 reviews)
4. [Bitrix24](https://www.softwareadvice.com.au/software/128326/bitrix24) — 4.2/5 (984 reviews)
5. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "Powerful for digitally driven world." — 5.0/5

> **Eliud** | *9 July 2024* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: User friendly interface has made this tool intuitive and easy to navigate, ensuring that users whether customers or employees can quickly find the information or perform the tasks they need without frustration. Has a robust knowledge base that serves as a repository of information including FAQs, guides, tutorials and troubleshooting articles. This makes it searchable and well organized.
> 
> **Cons**: The cost should be checked. It is a little higher which inconveniences small scale users.
> 
> Well designed to improve customer service and enhance efficiency and reduce operational costs.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/217903/helpcenter)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/software/217903/helpcenter> |
| en | <https://www.softwareadvice.com/help-desk/helpcenter-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/217903/helpcenter> |
| en-GB | <https://www.softwareadvice.co.uk/software/217903/helpcenter> |
| en-IE | <https://www.softwareadvice.ie/software/217903/helpcenter> |
| en-NZ | <https://www.softwareadvice.co.nz/software/217903/helpcenter> |
| fr | <https://www.softwareadvice.fr/software/217903/helpcenter> |

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