--- description: Review of PhoneIQ Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: PhoneIQ | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Cloud PBX Software](/directory/4757/cloud-pbx-software/software) > [PhoneIQ](/software/221224/phoneiq) # PhoneIQ Canonical: https://www.softwareadvice.com.au/software/221224/phoneiq Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/221224/phoneiq?page=2) > Next-Gen CTI \& Phone System built for Salesforce. Leverage our fully integrated power dialer, local presence, voicemail drop, Salesforce call routing, call recording, native reporting, and more with our all-in-one communication solution. REPORTING \& ANALYTICS Leverage real-time reporting with Live Call monitoring, whisper and barge. Track overall performance with historical reports and correlate your PhoneIQ data with Salesforce data to measure the true impact of your contact center operation. SALESFORCE CALL ROUTING Automatically connect callers to the right agent with Salesforce powered IVR technology. Route calls to contact, lead, account, opportunity or case owners. ADVANCED CALL CENTER FEATURES Progressive call center technology built for modern teams. Top features include: IVR, Call Recording, Call Queues, Disposition Code, Queue Position and Avg. Wait Time Announcements, Advanced Call Controls, Supervisor Console, Reporting \& KPI’s, Power Dialer, Call Tagging, Call Comments and much more\! New features pop up every month at no extra cost. GLOBAL REACH Instantly expand your business presence globally with local or toll free numbers in 50+ countries, allowing you to sell and service customers as if you were based locally. Easily deploy agents anywhere in the world with our globally distributed network that spans across 4 continents and ensures rock solid quality and availability 24/7. > > Verdict: Rated **4.8/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 10 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: PhoneIQ ## Commercial Context - **Starting Price**: USD 10.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: PhoneIQ offers 3 pricing tiers built for companies of any size: Standard, Premium and Enterprise. After selecting the pricing tier, companies can choose and mix our 2 different license types: PhoneIQ Agent: a deeply integrated contact center software for Salesforce. PhoneIQ Office: designed for those users who only need a Business Phone System. Check out plans and pricing: https://www.phoneiq.co/pricing Start your free trial: https://www.phoneiq.co/signup Request a demo: https://www.phoneiq.co/demo - **Target Audience**: 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Portuguese, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus and 228 more ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Answering Machine Detection - Auto-Dialer - Automatic Call Distribution - CRM - Call Center Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transfer ## Integrations (2 total) - Salesforce Starter - Salesforce.org Nonprofit Cloud ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Cloud PBX Software](https://www.softwareadvice.com.au/directory/4757/cloud-pbx-software/software) ## Related Categories - [Cloud PBX Software](https://www.softwareadvice.com.au/directory/4757/cloud-pbx-software/software) - [Business Phone Systems](https://www.softwareadvice.com.au/directory/1714/business-phone-service/software) - [IVR Software](https://www.softwareadvice.com.au/directory/1572/ivr-system/software) - [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software) - [Auto Dialer Software](https://www.softwareadvice.com.au/directory/1564/auto-dialer/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.com.au/software/120988/ringover) — 4.7/5 (858 reviews) 2. [DialedIn CCaaS](https://www.softwareadvice.com.au/software/20027/chasedata) — 4.8/5 (314 reviews) 3. [3CX](https://www.softwareadvice.com.au/software/4936/3cx-phone-system) — 4.4/5 (465 reviews) 4. [Zoom Phone](https://www.softwareadvice.com.au/software/123022/zoom-phone) — 4.5/5 (243 reviews) 5. [JustCall](https://www.softwareadvice.com.au/software/75453/justcall) — 4.1/5 (223 reviews) ## Reviews ### "Top-Tier customer service and excellent features\!" — 5.0/5 > **Chad** | *23 April 2021* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Top-Tier customer service and more features than any other dialer i've implemented. The team is always there to assist with troubleshooting, user questions, or suggestions for new features. The most receptive and responsive support team I have worked with to date, hands down. > > **Cons**: Initially (over a year ago) there we some hiccups due to the problematic situation of users working from home on various hardware. It wasn't a platform issue, just a side effect of the 2020+ pandemic. > > I've seen drastic increases in outbound call volume for the clients i've implemented this for in place of existing Salesforce-Integrated CTI apps. That alone has been a huge benefit to my clients, but beyond that they are just a great group of people that are willing to do what it takes to keep growing the product. ----- ### "Excellent solution\!" — 4.0/5 > **Diego** | *18 May 2021* | Newspapers | Recommendation rating: 10.0/10 > > **Pros**: Centralized cloud configuration, ease of handling devices and business model. > > **Cons**: Some times it's hard to find the real problem or error because there is a lot of parts in the architecture of business phone solutions. > > We have a great business improvement in cost and management with this solution, the reporters got the perfect tool to record their interviews and work with them. We are really happy with this change and the technical support. ----- ### "Great tool for the sales team\!" — 5.0/5 > **Tom** | *11 June 2021* | Real Estate | Recommendation rating: 8.0/10 > > **Pros**: We use PhoneIQ since about 7 months now and are really happy with the features and most recent updates. The software is easy to use for our team and need just a brief introduction session. The local presence call function is amazing when calling abroad, clients are much more likely to answer when they see a national call on their phones and are sure they will be attended in their own language. > > **Cons**: We have had a few difficulties with company specific requirements with our CRM. This has been dealt with very well and patiently by the support team of PhoneIQ. They were available by phone and Zoom, which is not common these days\! > > We are happy with the product and the salesteam can make much more calls with the dialer than before. Automated call log and comments on the Contact is also very helpfull. Would definitely recommend PhoneIQ. ----- ### "Excelente Software y Servicio" — 5.0/5 > **Ignacio** | *16 June 2021* | Biotechnology | Recommendation rating: 10.0/10 > > **Pros**: Facilidad de instalación y configuración. Las funcionalidades. Su multiplataforma (puedo usarlo en la PC, en MAC, en Iphone, en Android, en un Hardphone). Nos facilitó mucho el teletrabajo de las telefonistas, en épocas de covid el software fue de gran ayuda para el homeworking. > > **Cons**: Las primeras versiones del software tenían algunos bugs, pero ha ido mejorando con el tiempo, y ahora ya es un software bastante estable. > > Venimos trabajando con el software desde 2017, hace ya 4 años. No todo es color de rosa, hemos tenido algún que otro problema, bastante esporádico igual, pero se solucionó en el día (en horas te diré). En general es un servicio que tiene un 99% de disponibilidad en el año y que estamos muy contentos de cómo funciona. Es fácilmente escalable independientemente del lugar en dónde los usuarios se encuentren. ----- ### "Excellent Implementation" — 4.0/5 > **James** | *27 April 2021* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: We really like Phone IQ because of the excellent integration with Salesforce allowing us to very quickly link calls to records. > > **Cons**: After one or two issues with the desktop app and our internal security settings we have updated everything and it works perfectly for our users. > > We looked at the larger incumbents in this space and the user experience for users was simply not close to what we could achieve with Phone IQ. The integration is better with our CRM (Salesforce), the UI/UX far better than anything else we saw. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/221224/phoneiq?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/221224/phoneiq) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data