4.3
Overall rating
Reviews

4.3
Overall rating
Reviews

About C2-ITSM

C2 ITSM is a cloud-based IT service management solution that helps users manage and automate requests, assets, and tasks. Service desk features are built around filtered service catalogs and can be customized to meet the specific requirements of a company. C2 ITSM is an ITIL-framed solution that is ideal for call centers, IT support, help desk, web self-service, customer service & support, asset and knowledge management. It supports service desk capabilities such as incident management, problem management, service request management and knowledge management. Email and analytics tools like reporting and dashboards are integrated to measure performance & IT service efficiency. The solution helps users manage assets such as inventory, contracts, licenses and purchase orders. Automated workflows and business rules allow assignment of tasks, transparency of processes, and sequential operation of tasks. The REST API allows interaction with many other types of systems. Pricing is per user per month. Support is provided via an online portal, email and phone.
C2-ITSM Software - 1
C2-ITSM Software - 2
C2-ITSM Software - 3
C2-ITSM Software - 4
C2-ITSM Software - 5
C2-ITSM Software - 6
C2-ITSM video
C2-ITSM Software - 1 - thumbnail
C2-ITSM Software - 2 - thumbnail
C2-ITSM Software - 3 - thumbnail
C2-ITSM Software - 4 - thumbnail
C2-ITSM Software - 5 - thumbnail

C2-ITSM pricing

C2-ITSM does not have a free version and does not offer a free trial. C2-ITSM paid version starts at USD 44.00/month.

Starting Price:
USD 44.00/month
Free Version:
No
Free trial:
No

Alternatives to C2-ITSM

Vivantio

Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing...

EcholoN

EcholoN is a customer service solution that enables businesses to streamline processes related to support tickets,...

Issuetrak

Issuetrak is a flexible issue tracking software solution that can be configured to suit the needs of a variety of...

CloudBlue PSA

CloudBlue PSA is a hybrid professional services automation (PSA) solution that helps cloud-based managed service...

Zendesk Suite

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal,...

Alloy Navigator

Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their...

C2-ITSM Reviews

Feature rating

Value for Money
4.3
Functionality
4
Ease of Use
4.3
Customer Support
4.4
5 reviews of 14 View all reviews
Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 04/04/2023

C2 Atom: A powerful and flexible help desk software with a wide range of features

Overall, C2 Atom is a powerful and flexible help desk software platform that offers a range of features for businesses looking to streamline their customer support processes. While there are some limitations, such as limited customization and integration options, the software's comprehensive feature set, customizable workflows, and user-friendly interface make it a valuable tool for businesses of all sizes. However, the platform's high pricing and limited reporting options may make it less accessible to some businesses.

Pros

Comprehensive feature set: C2 Atom offers a wide range of features for help desk management, including ticket management, workflow automation, knowledge management, and customer service analytics, making it a powerful tool for businesses of all sizes.Customizable workflows: The software allows users to create custom workflows, enabling them to tailor the software to their specific needs.Flexible deployment options: C2 Atom is available as a cloud-based solution, making it accessible from anywhere, or as an on-premise solution, providing businesses with more control over their data.User-friendly interface: The software has an intuitive and easy-to-use interface, allowing users to navigate and use the platform efficiently.

Cons

Limited customization options: While C2 Atom offers customizable workflows, the software may not provide enough customization options for some businesses' specific needs.Limited integration options: While C2 Atom offers integration options with other software platforms, it may not be compatible with all third-party software, which may limit its usefulness for some businesses.Expensive pricing: C2 Atom can be expensive, especially for smaller organizations with limited budgets, which may make it less accessible to some businesses.Limited reporting options: The software may not provide enough reporting options for some businesses to track and measure their customer service performance effectively.

Stephen
  • Industry: Oil & Energy
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 08/03/2017

From the system admin perspective

With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software. What I can comment on is that it is an easy software to install, runs on SQL, the DB schema is easy to understand. They do frequent updates to the software that delivers bug fixes and new features. Their development department has accommodated some of our requests. Support is very helpful and quick to get a hold of. As a user of the system the tickets I receive are easy to understand, well laid out, easy to update and close. This system is not one of the systems that I find myself having to spend a lot of time on which is pretty high praise in my books.

Pros

The software gets out of my way and allows me to focus on the work it needs to present to me. The system updates are easy to install. Support is easy to get a hold of and resolve my issues.

Cons

It seems to be taking my integration team some time to activate the remaining features. That may not be software related.

Jeremy
  • Industry: Consumer Goods
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
5

3
Reviewed on 08/03/2017

Evolving Product

C2 Atom is an evolving product, currently be used within our IT department for both helpdesk support and our internal program development. Highly customisable and easy to use.

A negative point is that with an evolving product, well it has growing pains. Bugs and problems occur however the development and support team at C2 is quick and prompt to correct them. To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.

Sandhya
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 14/01/2021

Pros and Cons of C2 ATOM

My overall experience is really good with Atom as a customer. Without hesitation, I would suggest this method.

Pros

This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build. It has all the functionality that you might think of, and they are easy to use and simple configuration. The unique interface, ease of moving through screens and multiple automation options makes it one of the best web application. The system updates are easy to install and provides supports to resolve issues.

Cons

A weak point is that C2 ATOM has growing pains with an emerging product. There are glitches and concerns, but the production and support team at C2 is swift and prompt to fix them. It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related. The screen could be more intuitive without more scrolling pages.

Jean
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 08/03/2017

C2 at Town of Candiac

Helping us to meet ITIL specification for our IT department.
We improve productivity.
Great management of a ton of IT request

Pros

Web based.
Database is on our site
Easy to use for our peoples.

Cons

Reporting tool is sometime hard to parameter

Related categories