--- description: Review of FusionWorks Business Phone Services Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: FusionWorks Business Phone Services | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [VoIP Software](/directory/4508/voip/software) > [FusionWorks Business Phone Services](/software/223387/fusionworks-business-phone-services) # FusionWorks Business Phone Services Canonical: https://www.softwareadvice.com.au/software/223387/fusionworks-business-phone-services > FusionWorks Business Phone Services is a comprehensive cloud phone service for businesses of any size that is suitable for remote teams. It allows businesses to equip employees with a complete hosted PBX solution with HD voice quality. With over 50 calling features, it is designed to streamline communication and collaboration for businesses. With FusionWorks Business Phone Service are also offered in combination with Unified Communications software, supporting today’s work-from-anywhere collaboration needs. Employees have one-click video calling/conferencing features to connect with other individuals, teams, or your trading partners. Productivity-enhancing tools include instant messaging, presence status, screen and file sharing, whiteboarding, shared spaces and more. Get one-phone number inbound and outbound calling across devices; and take advantage of the numerous hosted voice calling features, such as call forwarding/routing, visual voicemail, call recording, auto attendant, sequential ring, and others. > > Verdict: Rated **4.3/5** by 4 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 4 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Fusion Connect - **Location**: Pleasanton, US - **Founded**: 1996 ## Commercial Context - **Starting Price**: USD 2.95 - **Pricing model**: Per User - **Pricing Details**: Plans starting at $2.95 per month for calling services. Additional options and pricing for Unified Communications and Global calling. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - Activity Tracking - Automatic Call Distribution - CRM - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Callback Scheduling - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Conferencing - Customizable Reports - Fax Management - IVR ## Category - [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software) ## Related Categories - [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software) - [Telephony Software](https://www.softwareadvice.com.au/directory/1710/computer-telephony-integration/software) - [Business Phone Systems](https://www.softwareadvice.com.au/directory/1714/business-phone-service/software) - [Cloud PBX Software](https://www.softwareadvice.com.au/directory/4757/cloud-pbx-software/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.com.au/software/120988/ringover) — 4.7/5 (858 reviews) 2. [Bitrix24](https://www.softwareadvice.com.au/software/128326/bitrix24) — 4.2/5 (984 reviews) 3. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews) 4. [DialedIn CCaaS](https://www.softwareadvice.com.au/software/20027/chasedata) — 4.8/5 (314 reviews) 5. [Nextiva](https://www.softwareadvice.com.au/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews) ## Reviews ### "Easy to Use, Easy to Deploy, and Easy to Manage" — 5.0/5 > **Michael** | *18 August 2021* | Farming | Recommendation rating: 10.0/10 > > **Pros**: Loved how easy it was to move from our old phone services to this one seamlessly > > **Cons**: would like more ability to be able to change things on the fly without needing to go too indepth with engineers to get things going. > > Everyone was super helpful through all transitions, changes, updates, and on the fly modifications. Couldn't ask for a better team to help get things working the way you need them too. ----- ### "Megapath Business Internet, 5 Stars\!" — 5.0/5 > **Michael** | *5 June 2017* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Who are we? Design Within Reach exists to make authentic modern design accessible. What makes us happy? It is highly important for our stores to stay connected in order to serve our large customer base. You gotta feel my pain With our old internet service providers we felt we were not getting the attention our business requires and had limited service options to meet our vast range of needs. Why you should give MegaPath a call We looked at several vendors and found that MegaPath was the best option because: Continuous open line of communication and the willingness to help of MegaPath Sales and Service Reps. 100% US Based Tech Support when I need it which is rare. Wide range of service options to meet the different needs of our multiple business locations. > > With new Studio locations on the horizon, we know MegaPath will be there to help every step of the way. ----- ### "Ok VoIP. Need improvement" — 3.0/5 > **Hiro** | *9 October 2020* | Restaurants | Recommendation rating: 5.0/10 > > **Pros**: Great for big company. Multi features, but it requires cost for the features. It make sense. More features than the competitor. Quietly stable. Can bet other competitor price. > > **Cons**: Customer service is bad. Features is complex... Way complex. The website is interface is a nut, so complicated. It requires months to get used to it. Less phones compatibility. They always pushing to buy the phone from them which over price. Long contract. ----- ### "Great VOIP solution" — 4.0/5 > **Vincent** | *23 September 2021* | Consumer Goods | Recommendation rating: 9.0/10 > > **Pros**: The migration project from POTS lines to VOIP was seamless. The software becomes easy to use after a week or two of an acclimation period. > > **Cons**: The software isn't entirely user-friendly but becomes easier to navigate after usage. Also, 2 separate portals are required to configure call flows and configure the seats. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/223387/fusionworks-business-phone-services) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data