About CAKE POS
CAKE POS pricing
CAKE POS does not have a free version and does not offer a free trial. CAKE POS paid version starts at USD 69.00/month.
Alternatives to CAKE POS
CAKE POS Reviews
Feature rating
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Review of CAKE
I enjoy that there is 24/7 customer support with any issues. (love the new text feature)
Pros
I like that I can access it anywhere remotely to make changes, add menu items, and view sales.
Cons
I don't like the new update. I feel the original version is easier to use.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Cake POS
Cake is a user friendly POS and the customer support is the best!
Pros
The ease of use and ability to modify from anywhere.
Cons
The ability to modify reports. More reports would be good.
Alternatives Considered
Toast POSReasons for Choosing CAKE POS
Updated systemReasons for Switching to CAKE POS
ServiceResponse from Mad Mobile
Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can't wait to continue pushing the mark and helping support your business growth. As always, reach out if you ever have any issues!
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
If you don't want features that will help your restaurant grow this is it.
Benefits - very few, its a processing and pos basic.
Issues - many, but do get resolved.
Features - literally almost nothing. you get basic reporting.
We switched to Toast.
Pros
Its useful that this POS offers 3 party features to install, to bad you gotta pay of them.
Reports are easy to understand, what comes in and what your taxes are.
Easy point of sale to use for your staff.
Cons
Alright after 2+ years of using Cake here it is for you guys.
1. On the phone with customer service probably 4 - 6 times a month. This is from reporting / dashboard issues, POS issues.
Reporting issues: about 2 times a month we have to call about some kind of labor reporting issue and takes the engineers around 1 to 4 days to fix. Note - same issue occurs, another day or so for engineers to fix.
Dozens of times we will be on the phone with a customer service rep, and both them and I will be having issues loading the reports to examine them. One time we were literally both waiting over 25 minutes for it to load.
As a restaurant one of the best reports you could have is when the system literally tells you the cost of EVERYTHING.
Ya, you won't be getting this with cake. Sure, you can add the cost of a single item to you (why even have this feature if it doesn't deduct it for you) but it wont deduct it for you at the end of the day. You'll have to do this on your own to figure out what it actually cost you.
Cake takes into account on recommendation that their customers give them, I think and thats at least what they say except their features are almost non-existent. No marketing, No rewards, very basic reporting.
Their hardware is super expensive, our kitchen printer stopped working and they quoted us like $450, I found it on amazon for $115.
Just remember the 2.50% + $.10 a swipe, will actually really be costing you 3.50%. I could go on but I'm limited on characte
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
If you call Cake, Ask for [sensitive content hidden]. He is the man!
[sensitive content hidden] really saved me. He is awesome!!!
Pros
Talk to [sensitive content hidden]. He is the best! He will take care of you!
Cons
Talk to [sensitive content hidden]! He is great to work with. He really knows his stuff!
Response from Mad Mobile
We are grateful that you took the time to leave us a review. We are so glad you had a positive experience with CAKE. Your support is invaluable to us.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Owner
Pros
I like the design and look of the POS. .
Cons
its design in a simple way to use and operate for restaurants only.
Response from Mad Mobile
Thanks for taking the time to review CAKE. We appreciate the honest feedback. And as always, we're here to answer any questions or concerns you may have!
