4.6
Overall rating
Reviews

4.6
Overall rating
Reviews

About CAKE POS

CAKE provides an easy-to-use POS that owners will learn like a pro in a short amount of time. The restaurant management system takes care of everything in one place with integrated online ordering, curbside pickup, reservations, and menu organization. With the POS, restaurant staff can easily place and modify orders. CAKE’s payment cube can accept all forms of payment, including through a customer’s phone with Apple Pay or Google Pay. With online ordering and curbside pickup, you can eliminate digital walkaways, send order updates to customers, and save pricey commission fees from other providers. You can expand your system by adding tablets for tableside ordering. You can increase your speed of service, improve order accuracy, and elevate your average order value by 33%. With QR code payments, the process speeds up time for the customer and lowers wait times. CAKE benefits independent restaurant owners who want to replace their current POS or don’t have a cloud-based system. CAKE also benefits small to mid-size chains looking to extend the service of the existing POS system. Restaurant owners can feel comfortable because CAKE has free 24/7 customer support where staff can reach the customer service team via call, email, text, or chat.
CAKE POS Software - CAKE Online Ordering
CAKE POS Software - CAKE Guest Manager
CAKE POS Software - CAKE Product Suite
CAKE POS Software - CAKE POS Reports
CAKE POS video
CAKE POS Software - CAKE Online Ordering - thumbnail
CAKE POS Software - CAKE Guest Manager - thumbnail
CAKE POS Software - CAKE Product Suite - thumbnail
CAKE POS Software - CAKE POS Reports - thumbnail

CAKE POS pricing

CAKE POS does not have a free version and does not offer a free trial. CAKE POS paid version starts at USD 69.00/month.

Starting Price:
USD 69.00/month
Free Version:
No
Free trial:
No

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CAKE POS Reviews

Feature rating

Value for Money
4.5
Functionality
4.4
Ease of Use
4.7
Customer Support
4.6
5 reviews of 505 View all reviews
Leo
Leo
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/10/2023

Cake is great!

A little hectic at first. After [sensitive content hidden]
took over everything was repaired promptly.

Pros

Like the ease of use and functionality. Customer service was great, thanks to [sensitive content hidden]
, as he is very knowledgeable about your products and software.

Cons

Overall functionality is great. Customer service could use some work in areas.

Response from Mad Mobile

Hey Leo,
Thanks for the review!
CAKE POS Team

Replied 18/01/2024
Jojo
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/04/2020

Must have “POS”

Overall Cake is head and shoulders above the rest! If you are thinking of going with Harb.rt.uch think again!!! Cake will put all other systems to bed!!

Pros

The system is extremely easy to operate and customize

Cons

Everything seems to be exactly how it should be

Alternatives Considered

Clover and Toast POS

Reasons for Choosing CAKE POS

Processing fees, per swipe fees, monthly fees, cost of product free.... not free.... etc! Cake has saved me $875+ Month after month

Switched From

Harbortouch POS

Reasons for Switching to CAKE POS

The cost plus simplicity of the product along with the diversity made the decision extremely easy!!! Oh now I get to work with [SENSITIVE CONTENT HIDDEN]!!!! If you and your team can’t figure something out she will!!!
Patrick
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
2
Ease of Use
1
Customer Support
1

1
Reviewed on 06/03/2023

POS technology is behind. Customer Service is very poor.

You can contact me directly or follow the reddit thread regarding Cake POS. I have continued to update my experience with Cake POS and it is bad. Consistently poor experience at every turn and every new challenge of the restaurant.

Pros

It is a simple product but it is not for a table-service restaurant. Best for a simple counter service operation.

Cons

Customer service has been horrible. Bad attitudes, lack of help, and terrible at resolving issues.Tripled charged me for additional POS system.TERRIBLE installation strategy. Self-Installation with no assistance if it doesn't work. WHAT?Fabio blamed ME for the installation not working. It is a simple plug and play but what happens when that doesn't work. They shrug and say it is your fault. Wow. I've had much better experiences with LightSpeed/Upserve and SpotOn at my other restaurants.Avoid this at all costs.

Alternatives Considered

Lightspeed Restaurant, SpotOn, Revel Systems and Toast POS

Reasons for Choosing CAKE POS

Sometimes you make mistakes with your decisions and they have minor impacts. Choosing CAKE POS is a MAJOR negative impact that has resulted in LOST SALES for the restaurant in a tough environment.Anyone can contact me to discuss my experience more. Cake does not care about the customer and has never cared about my negative experiences.

Switched From

SpotOn
Kevin
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/09/2021

CAKE is simply the BEST

A++++++++++++++++++ System and customer service!!!

Pros

The accessibility, functionality, storage and speed of the system in general. THE SEARCH BAR OMG!!!!

Cons

The chip readers inconsistency. The inability to be able split items more than 1 in a time.

Alternatives Considered

Aloha EPOS, Clover and TouchBistro

Reasons for Choosing CAKE POS

Honestly... The tipping point was the card fee. But since then it has been awesome. Why we are staying put!!!

Switched From

Aloha EPOS and TouchBistro

Reasons for Switching to CAKE POS

Everything said in the comments before
Matthew
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 03/02/2022

We’ve used Cake for 2 years now

It’s been very good overall. Great customer service.

Pros

It’s user friendly. Once my employees use it for a couple hours they pick it right up.

Cons

We were unable to set up our online ordering from the table. There were too many steps for the clients to take.

Alternatives Considered

Toast POS

Reasons for Choosing CAKE POS

It was too slow

Switched From

Restaurant Systems Pro

Reasons for Switching to CAKE POS

Our food purveyor Sysco set us up with cake.

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