---
description: Review of BNA Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: BNA | Reviews, Pricing & Demos - SoftwareAdvice AU
---

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# BNA

Canonical: https://www.softwareadvice.com.au/software/224599/bna

> Because the world looks differently every day and BNA will follow with ease. To give your employees the complete customer view in a few square centimeters to improve the conversation. 
 
To have the suggestions for a good conversation with you in real time. The right actions for that specific person. That impression stays with the customer\!

To get started with data science without any IT obstacles: “sweat your data\!”. Because every marketing dollar counts: precision marketing because every customer is unique.

Create your own campaigns with which you can call/email outbound to customers with a tailor-made proposition. With inbound calls you are always immediately informed about your customer. The result of every conversation is easily maximized.

Having a clear view of the customer at a glance means a perfect start to communication. With a screen that pops up automatically before the start of the conversation.

All fields in BNA can be configured dynamically, such as the blue tiles on customer interactions in this screen and the white tiles for product information.

Clicking on a tile can take the user directly to systems such as ERP, MRP, Financial systems, etc.

Active and passive campaigns can be linked to each customer or customer group. A rule-based engine takes care of the logical sequence and planning of best next actions and suggestions. Every action is accurately recorded and a series of metadata is stored for a rich customer profile.

BNA can link with multiple internal and external (cloud) applications for a truly complete customer view.

Fold-out screens in BNA give even more content and functionality to a conversation. In the insurance sector, for example, a premium comparison is immediately carried out and an offer can be converted directly into closing through direct links with insurers. Your policy in the mailbox within 1 minute after the conversation.

For example, different types of quotation processes can be carried out in BNA with an average saving of more than 50% on AHT (avg handling time)

By registering all BNA actions for a relation, a very rich and complete customer picture is created. The BNA user sees a summary of the performed actions and agreements at the end of every conversation. Where necessary, a new call action is automatically created for follow-up. In this way, no sales or service opportunity is lost.

With available APIs, this enriched data can be synchronized to other systems such as ERP, financial systems, etc.

Various data technologies are currently being used to fill BNA with intelligence. Examples of this are the customer retention algorithms, but also the clustering techniques that are used to enable targeted marketing.

The further extension of this analysis is the roll-out of automated call lists and actions. The intervention of an employee to load call lists and/or actions will no longer be necessary.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Datametrics

## Commercial Context

- **Pricing model**: Flat Rate
- **Pricing Details**: Request a quotation.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise)
- **Supported Languages**: Dutch, English, French
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Alerts/Notifications
- CRM
- Campaign Management
- Churn Management
- Communication Management
- Contact Database
- Contact Management
- Customer Database
- Customer Experience Management
- Customer Segmentation
- Customisable Branding
- Customizable Fields
- Customizable Reports
- Email Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Interaction Tracking
- Monitoring

## Integrations (3 total)

- 3CX
- Anywhere365
- Microsoft Teams

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software)

## Related Categories

- [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software)
- [IVR Software](https://www.softwareadvice.com.au/directory/1572/ivr-system/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Telephony Software](https://www.softwareadvice.com.au/directory/1710/computer-telephony-integration/software)

## Alternatives

1. [monday.com](https://www.softwareadvice.com.au/software/131008/monday-com) — 4.6/5 (5735 reviews)
2. [Bitrix24](https://www.softwareadvice.com.au/software/128326/bitrix24) — 4.2/5 (986 reviews)
3. [Jobber](https://www.softwareadvice.com.au/software/3660/jobber-lawncare) — 4.6/5 (1420 reviews)
4. [Salesforce Sales Cloud](https://www.softwareadvice.com.au/software/2764/salesforce-sales-cloud) — 4.4/5 (18770 reviews)
5. [Zoho CRM](https://www.softwareadvice.com.au/software/392464/zoho-crm) — 4.3/5 (6968 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/224599/bna)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/call-center/bna-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/224599/bna> |
| en-GB | <https://www.softwareadvice.co.uk/software/224599/bna> |
| en-IE | <https://www.softwareadvice.ie/software/224599/bna> |
| en-NZ | <https://www.softwareadvice.co.nz/software/224599/bna> |

-----

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