---
description: Review of WideBot Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: WideBot | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Cloud Communication Platforms](/directory/4386/cloud-communication/software) > [WideBot](/software/224800/widebot)

# WideBot

Canonical: https://www.softwareadvice.com.au/software/224800/widebot

> Today, WideBot leads the chatbot market, with 10,000+ chatbots serving companies, enterprises, SMEs, scale-ups and governments in over 42 countries in the MENA region. The cloud-based live chat solution helps businesses manage customer service via sentiment analysis, language detection, dialect identification and intent classification.
> 
> Verdict: Rated **3.4/5** by 5 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.4/5** | 5 Reviews |
| Ease of Use | 3.8/5 | Based on overall reviews |
| Customer Support | 3.6/5 | Based on overall reviews |
| Value for Money | 3.8/5 | Based on overall reviews |
| Features | 3.2/5 | Based on overall reviews |
| Recommendation percentage | 60% | (6/10 Likelihood to recommend) |

## About the vendor

- **Company**: WideBot

## Commercial Context

- **Starting Price**: USD 15.00
- **Pricing model**: Per User
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: Arabic, Chinese, English, French, German, Italian, Korean, Russian, Spanish, Traditional Chinese, Turkish
- **Available Countries**: Algeria, Bahrain, Egypt, Lebanon, Libya, Morocco, Oman, Qatar, Saudi Arabia, Sudan, Syria, Tunisia, Türkiye, United Arab Emirates, Yemen

## Features

- AI Copilot
- AI/Machine Learning
- API
- Activity Dashboard
- Augmented Analytics
- Automated Responses
- Automated Routing
- CRM
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Computer Telephony Integration
- Contact Management
- Contextual Guidance
- Customer Experience Management
- Customer Support
- Customer Surveys
- Customisable Branding

## Integrations (20 total)

- Asana
- GENESYS
- Google Analytics 360
- HubSpot CRM
- IFTTT
- Intercom
- Magento BI
- Microsoft Azure
- Moodle
- Odoo
- Oracle Database
- Pipedrive
- RSS Texting
- Salesforce Starter
- Segment

... and 5 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Cloud Communication Platforms](https://www.softwareadvice.com.au/directory/4386/cloud-communication/software)

## Related Categories

- [Cloud Communication Platforms](https://www.softwareadvice.com.au/directory/4386/cloud-communication/software)
- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [Chatbot Software](https://www.softwareadvice.com.au/directory/3923/chatbot/software)

## Alternatives

1. [Google Workspace](https://www.softwareadvice.com.au/software/344998/google-workspace) — 4.7/5 (17483 reviews)
2. [Wildix](https://www.softwareadvice.com.au/software/208756/wildix) — 4.7/5 (209 reviews)
3. [Zoom Workplace](https://www.softwareadvice.com.au/software/101384/zoom) — 4.6/5 (14526 reviews)
4. [Twilio](https://www.softwareadvice.com.au/software/390005/twilio) — 4.4/5 (501 reviews)
5. [Telnyx Suite](https://www.softwareadvice.com.au/software/66273/telnyx-suite) — 4.8/5 (195 reviews)

## Reviews

### "Intuitive platform\!" — 4.0/5

> **Sumaiya** | *29 November 2022* | Transportation/Trucking/Railroad | Recommendation rating: 7.0/10
> 
> **Pros**: The first and foremost likable feature was that it was quite easy to understand bot creation. There were no difficulties faced while building one. Besides this, there were no challenges faced while deploying the bot to assigned social media platforms.Despite a few flaws, Widebot has great potential to become successful in the market. With the ease of the Arabic language (which most international platforms dont provide), it facilitates well with native Arabic speakers.Lastly, I appreciate the prompt support now from the team which was missing a couple of months ago.
> 
> **Cons**: The only drawback I consider is the constant glitches on the platform that our team often faces. Due to which it causes hindrance to our work. Other features could be added to make the platform more appealing.

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### "Hhhhh" — 4.0/5

> **Karim** | *29 November 2022* | Consumer Services | Recommendation rating: 5.0/10
> 
> **Pros**: Yes it's easy and oure customer can book his request at any time  easily
> 
> **Cons**: Improve in analytics to be easier and more accurate
> 
> Now oure customer can book his request at any time  easily

-----

### "Bad experience" — 1.0/5

> **Nehal** | *15 December 2022* | Health, Wellness & Fitness | Recommendation rating: 0.0/10
> 
> **Pros**: Service automationGood business deal at the beginning
> 
> **Cons**: Customer supportLake  of professionalism
> 
> DisappointingI had very high expectations in the beginningBut unfortunately, we found out that we are dealing with very unprofessional team Delay in responding to our raised issuesWeak technical supportHuge lake of communication

-----

### "Great customer service experience" — 5.0/5

> **Hussein** | *30 November 2022* | Oil & Energy | Recommendation rating: 10.0/10
> 
> **Pros**: Fast and easy way to help or new and existing clients
> 
> **Cons**: Nothing, its been 2 years now using this chatbot

-----

### "Good Software" — 3.0/5

> **ibrahim** | *29 November 2022* | Nonprofit Organization Management | Recommendation rating: 6.0/10
> 
> **Pros**: easy to make flow of the bot and easy to switch btween bot and human
> 
> **Cons**: how can I know customer replied which template message I sent ?

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/224800/widebot)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/live-chat/widebot-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/224800/widebot> |
| en-GB | <https://www.softwareadvice.co.uk/software/224800/widebot> |
| en-IE | <https://www.softwareadvice.ie/software/224800/widebot> |
| en-NZ | <https://www.softwareadvice.co.nz/software/224800/widebot> |

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