--- description: Review of TeamTracks Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: TeamTracks | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Workflow Management Software](/directory/4272/workflow/software) > [TeamTracks](/software/226681/teamtracks) # TeamTracks Canonical: https://www.softwareadvice.com.au/software/226681/teamtracks Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/226681/teamtracks?page=2) > TeamTracks is a business process management (BPM) application that helps companies automate, track and report on their internal processes. The solution helps capture data from multiple sources to create intelligent workflows and drive business metrics. Clients can access the self-service portal to add, edit and create requests according to requirements. TeamTracks can be used to track various processes related to service requests, engineering changes, software bug, product recalls and more. > > Verdict: Rated **5.0/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 7 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Renewity Systems - **Location**: Kanata, Canada - **Founded**: 2005 ## Commercial Context - **Starting Price**: USD 69.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: $69 / month per Agent License. Client licenses to the Customer Portal are free. Free Trial available. Limited version for Tracking processes available for $49 / month per Agent. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, Germany, Ireland, Sweden, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Audit Management - Audit Trail - Business Process Automation - Business Process Control - CRM - Collaboration Tools - Commenting/Notes - Configurable Workflow - Customisable Dashboard - Customisable Forms - Customizable Fields - Customizable Reports - Customizable Templates - Data Import/Export ## Integrations (2 total) - FedEx Ship Manager - Zapier ## Support Options - Email/Help Desk - Knowledge Base - Phone Support ## Category - [Workflow Management Software](https://www.softwareadvice.com.au/directory/4272/workflow/software) ## Related Categories - [Workflow Management Software](https://www.softwareadvice.com.au/directory/4272/workflow/software) - [Business Process Management Software](https://www.softwareadvice.com.au/directory/4351/bpm/software) ## Alternatives 1. [Zapier](https://www.softwareadvice.com.au/software/163639/zapier) — 4.7/5 (3043 reviews) 2. [viaSocket](https://www.softwareadvice.com.au/software/520083/viaSocket) — 4.8/5 (640 reviews) 3. [Visio](https://www.softwareadvice.com.au/software/410111/visio) — 4.5/5 (3279 reviews) 4. [Lucidchart](https://www.softwareadvice.com.au/software/88975/lucidchart) — 4.5/5 (2247 reviews) 5. [Albato](https://www.softwareadvice.com.au/software/362860/albato) — 4.8/5 (403 reviews) ## Reviews ### "Configurable RMA Portal" — 5.0/5 > **Maija** | *19 December 2025* | Electrical/Electronic Manufacturing | Recommendation rating: 9.0/10 > > **Pros**: Highly flexible and can be configured in almost any way required, and we can do the configuration ourselves. TeamTracks enables us to retrieve statistics in multiple ways. Cloud-based. Customer support has been great. > > **Cons**: The learning curve for configuring the system is quite steep, but it becomes straightforward once learned. > > Renewity supported us in setting up a system aligned with our requirements. After that, we have been able to configure the system ourselves to support new products and additional workflows. While the system requires some time to learn to configure, it is easy for technicians to use. Our products are high-tech and have a low failure rate; therefore, we do not require an AI-controlled system to optimize efficiency or track large volumes of RMA cases, making TeamTracks a perfect fit for us. ----- ### "TeamTracks - Canadian company with real people" — 5.0/5 > **Karla** | *20 March 2025* | Machinery | Recommendation rating: 9.0/10 > > **Pros**: The instant "you are part of our team, let's make this work for you" was fantastic. Anytime we needed a meeting or had a question or needed another walk through, it was there. The communication and customer service is amazing. > > **Cons**: It took us a while to really figure out what we wanted, and so at times we had team members frustrated because they didn't communicate well internally - not sure that's really a TeamTracks issue though. > > We had looked at a lot of software, and demo'd with a number of companies. TeamTracks won us over with their honesty - there was no "glitzy" presentation, there was simply "here we are, here's what we do, and here's how we can help you" and that honesty was refreshing. A year later we are still communicating back and forth with the programmers, and it's like they are part of our business. Fantastic company to work with. ----- ### "Revamped RMA Portal" — 5.0/5 > **Benjamin** | *9 April 2025* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: Highly configurable\! Our company's RMA flow is complex however the team at Renewity worked closely with us to meet all of our needs. We were able to combine the work done previously on 3 different platforms all into one using TeamTracks. We also appreciated that the team was always readily available to answer questions and address issues when they arose. > > **Cons**: There were a few limitations for functionality which we take for granted on apps nowadays but none of these were show stoppers. > > Overall we are very happy with our decision to move forward with TeamTracks. The RMA portal was implemented globally within our company and is used across all business units. ----- ### "TeamTracks a great upgrade on the already excellent Renewity /Frontlines RMA system" — 5.0/5 > **Alec** | *3 March 2025* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: TeamTracks is a highly configurable solution that allows OEMs like ourselves to build automated process flows. We have worked with the team to build an upgraded replacement for the already excellent Renewity / Frontlines RMA tool that we have used from them since 2013. The tool is easy to work with as are the implementation team, they really know their stuff. > > **Cons**: None, as the solution gives us the ability to adjust the tools, views and processes we make available to our team and partners. > > From the \[sensitive content hidden\] down, they understand the challenges OEMs face with off the shelf systems, so they have built a self configurable set of tools that allow partners like us to build solutions to make our team, serve providers and customer life easier. ----- ### "RMAs and More\!" — 5.0/5 > **Aaron** | *17 May 2024* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: Team Tracks is flexible and easy to use for configuring for any data collection process. When working with a diverse set of product return types, TeamTracks can adapt to highly custom material work flows, allow for technician guidance, reduction of unnecessary data entry, and customer engagement throughout the process. > > **Cons**: There is a bit of a learning curve to getting complicated workflows up and running. > > Support team at TeamTracks is excellent. I've worked with them for years on the RenewityRMA product prior to upgrading to the TeamTracks product. This upgrade was a major advancement which allowed us to modernize our return process in ways we didn't even think would be possible. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/226681/teamtracks?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/226681/teamtracks) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data