--- description: Review of Smartcare Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Smartcare | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Child Care Software](/directory/4654/child-care/software) > [Smartcare](/software/22730/smartcare) # Smartcare Canonical: https://www.softwareadvice.com.au/software/22730/smartcare Page: 1 / 12\ Next: [Next page](https://www.softwareadvice.com.au/software/22730/smartcare?page=2) > SmartCare is a cloud-based childcare solution that connects childcare center owners, teachers and parents in real time through a web interface. SmartCare is designed for childcare centers and K-12 schools and helps parents track their children's activities while at daycare. Parents can connect through social media platforms to share photos and videos. SmartCare offers a billing and payment feature that includes account setup and approval, a fixed credit card processing fee, split payments and mobile invoices. Parents can create digital libraries for their children, upload special childhood moments and share their content with other parents on social media platforms. SmartCare stores all records in a centralized database and allows users to look up child or family information. The solution sends child arrival and pickup alerts to parents' mobile devices. Other features include child and family enrollment and accounting. Pricing is per center on a monthly subscription basis. Support is available via phone. > > Verdict: Rated **3.8/5** by 280 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.8/5** | 280 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 3.4/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Vanco - **Founded**: 1981 ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Activity Dashboard - Activity Tracking - Attendance Tracking - Billing & Invoicing - Calendar Management - Check-in/Check-out - Communications Management - Contact Database - Customer Accounts - Daily Reports - Electronic Signature - Employee Management - Enrollments/Onboarding - Immunisation & Allergy Tracking - Meal/Nutrition Management - Milestone Tracking - Parent Portal - Payment Processing - Records Management - Registration Management ## Integrations (2 total) - LineLeader by ChildcareCRM - QuickBooks Desktop ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Child Care Software](https://www.softwareadvice.com.au/directory/4654/child-care/software) ## Alternatives 1. [Procare Solutions](https://www.softwareadvice.com.au/software/119363/procare) — 4.6/5 (2749 reviews) 2. [brightwheel](https://www.softwareadvice.com.au/software/63033/brightwheel) — 4.7/5 (3254 reviews) 3. [Lillio](https://www.softwareadvice.com.au/software/22538/himama) — 4.6/5 (3623 reviews) 4. [Playground](https://www.softwareadvice.com.au/software/329484/playground) — 4.8/5 (193 reviews) 5. [Daily Connect](https://www.softwareadvice.com.au/software/80682/daily-connect) — 4.8/5 (306 reviews) ## Reviews ### "All in One" — 4.0/5 > **Sarah** | *5 February 2019* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: The fact that it covers so many areas of our business. From attendance, to childrens records to tuition payments. It's all in one place. > > **Cons**: There are some weird things, like certain sections are alphabetized by first name while others are by last name. Just little things that could be easily changed. ----- ### "Pretty good system" — 4.0/5 > **Verified Reviewer** | *12 February 2019* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: I like the alerts parents receive as well as able to send photos > > **Cons**: Software doesn’t work easily on all devices. Sometimes issues with it going down > > Overall it’s been a good software. We didn’t have an app before so we don’t have another system to compare it too but it has been great for updates for parents ----- ### "VERY Disappointed in this software." — 1.0/5 > **T** | *1 November 2016* | Recommendation rating: 0.0/10 > > **Pros**: Nothing > > **Cons**: Downloads are not compatible with Excel unless you are a master at Excel. Can't match amounts collected from parents to amounts deposited into our bank. Report section should have "favorites" list or most recent reports so you don't have to scroll through everyone of them to find the one that you use all the time. > > I am VERY Disappointed in this software. I am the accountant for a company that is using SC. Although the center likes the program for child care it is one of the worst programs for accounting. There is NO way to match what was charged from the parent to what was actually deposited into our bank account. They split the deposits up and bunch others up so it is impossible to track. They do not tell you how much, other than just giving a percentage, of how much they are keeping. Therefore due to rounding issues, it's always just a guess (and that is NOT the way I keep books)\! When we ask for verification of what has actually been deposited they send us a report that doesn't match what our bank account shows as a deposit. Customer service (or our member CSR) is clueless when it comes to the accounting pieces. Their so called accounting reports also stink. Although you can click on download into Excel, you have to be a master at Excel to know how to convert the numbers into true numbers. You can NOT use the reports to add or Sum multiple cells unless you change the formatting. I am still waiting to see if their accounting department can find the $1000 that didn't make it into our bank account. Update (12/16): After writing my review Smartcare contacted me to help straighten out some of my issues. They sent me an Excel file of all deposits, I wish we could run this file from SC without having to contact them, but I was told that at this time the only way to get an Excel report with all information is to contact them so they can create the file. Anyway, I matched up the 6 months of deposits to their spreadsheet and it looks like the funds were deposited correctly. I now have a work around for this, when SC sends my director an email about the deposits she then forwards it to me (they can not send it to two different people). I type all the information into a spreadsheet and match it with my bank deposits. It still takes a lot of my time but this is the only way I can find out who paid their payments and to ensure we receive what is due to us. Maybe it's my untrusting nature but I need to make sure we are receiving what is owed to us and the extra hours I put into it gives me peace of mind. It's my understanding that they are working on this issue but I have not been given a timeline as to when they expect to have a fix for all the manual work in regards to accounting. ----- ### "Smartcare simplifies the functions of managing the business of childcare." — 4.0/5 > **Verified Reviewer** | *11 July 2018* | Entertainment | Recommendation rating: 7.0/10 > > **Pros**: Smartcare is interactive and is easy for each member of an organization to access the platform. The staff can easily communicate with parents when emergencies occur. > > **Cons**: Parent login and log out is not as simple as it should be and I spend a lot of time signing out kids at the end of the school program day. > > Parents' billing is easier to manage. ----- ### "SmartCare" — 4.0/5 > **Verified Reviewer** | *29 October 2018* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: SmartCare has wonderful, numerous reports for any information needed. All of administration can be of assistance to customers since we all have access to the same real-time information. > > **Cons**: SmartCare is not compatible with QuickBooks Online, tech fee should be billed when tuition is billed, and the system should be able to accept wait list fees online before a child is enrolled so a customer can receive a receipt. > > Support team is an excellent, knowledgeable Customer Success Manager. I have not found the same knowledge when I just call into the support center. ----- Page: 1 / 12\ Next: [Next page](https://www.softwareadvice.com.au/software/22730/smartcare?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/22730/smartcare) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data