--- description: Review of SearchUnify Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SearchUnify | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Enterprise Search Software](/directory/4368/enterprise-search/software) > [SearchUnify](/software/228247/searchunify) # SearchUnify Canonical: https://www.softwareadvice.com.au/software/228247/searchunify Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/228247/searchunify?page=2) > SearchUnify is an enterprise Agentic AI platform purpose-built to transform customer support through autonomous, intelligent, and insight-driven operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the Contextual Relevance Engine (SCORE) framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across every stage of the support lifecycle. SearchUnify’s core product suite addresses every dimension of modern support. Cognitive Search delivers AI-powered, contextually relevant search across fragmented knowledge sources, ensuring users find precise answers instantly. SearchUnifyGPT™ delivers instant, cited generative AI answers across every support touchpoint, transforming self-service into a resolution engine. Virtual Assistant (SUVA) brings conversational intelligence to self-service, resolving multi-turn queries autonomously without compromising the user experience. Knowbler streamlines knowledge creation and management, enabling teams to capture, structure, and surface the right knowledge at the right time. Agent Helper empowers support agents with real-time AI assistance by surfacing relevant answers and next-best-action recommendations during case resolution. The Agentic AI Suite extends automation with a network of purpose-built AI agents operating across the support lifecycle. The AI Support Agent enables end-to-end case resolution during self-service. The AI SupportPlus Agent scans CRM tickets to autonomously resolve known issues through clarification loops, ensuring a context-rich handoff for more complex cases. The AI Classification Agent ensures accurate, real-time case tagging and routing. The AI Escalation Manager proactively predicts and mitigates customer frustration. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent functions as an autonomous L2 engineer, reasoning through and resolving complex, multi-step technical workflows. The AI Agent Partner acts as a co-pilot for support teams, providing contextual, in-the-moment guidance, while the AI Case Quality Auditor evaluates 100% of closed cases to drive continuous service improvement. Built for flexibility and trust, the platform supports a Bring Your Own LLM (BYOLLM) model and leverages the Model Context Protocol (MCP) to securely connect AI systems with enterprise tools. A robust governance layer enforces real-time policy guardrails, and data security. With deep integrations across leading CRMs and support platforms, SearchUnify fits seamlessly into existing ecosystems, driving higher CSAT, reduced case volumes, faster resolutions, and scalable support operations for modern enterprises. > > Verdict: Rated **4.5/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 11 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Grazitti Interactive - **Founded**: 2008 ## Commercial Context - **Starting Price**: USD 200.00 - **Pricing model**: Other (Free Trial) - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, India, Israel, Singapore, United States ## Features - AI/Machine Learning - CRM - Catalog Management - Chatbot - Collaboration Tools - Content Management - Faceted Search/Filtering - For Enterprises - Full Text Search - Fuzzy Search - Indexing - Machine Learning - Metadata Management - Multiple Data Sources - Natural Language Processing - Natural Language Search - Performance Metrics - Real-Time Analytics - Role-Based Permissions - Search/Filter ## Support Options - FAQs/Forum - Knowledge Base - Chat ## Category - [Enterprise Search Software](https://www.softwareadvice.com.au/directory/4368/enterprise-search/software) ## Related Categories - [Enterprise Search Software](https://www.softwareadvice.com.au/directory/4368/enterprise-search/software) - [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software) - [Customer Support Software](https://www.softwareadvice.com.au/directory/4658/customer-support/software) ## Alternatives 1. 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Showing matching results from different sources on the case page itself, helps us save time to search for information at various locations. SearchUnify's engineering and implementation team was very responsive and resolved the initial implementation issues very quickly. I must say that I was impressed by their speed of response. > > **Cons**: It should support more sources. The Salesforce windows where the search results are displayed is very small. However, it is not a fault of SearchUnify rather Salesforce is quite inflexible. > > Implementation is easy but requires a bit of planning. However, the return of investment can be measured by a reduction in time to resolution and less support volume. SearchUnify's engineering team is incredibly fast and empathetic to customers. ----- ### "Deep Behavioral Insights Provided by Search Unify" — 4.0/5 > **Garrick** | *27 November 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Ease of use Data return Responsiveness of the team > > **Cons**: The amount of tools to customize search functionality can be overwhelming at first. > > Allowed us to return search results from all content resources in one unified area and experience. The data has allowed us to understand, in real-time, our customer's needs and then to develop content that provides the targeted answers. ----- ### "Good overall search engine" — 4.0/5 > **Daniel** | *17 April 2023* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: SearchUnify is focused on great customer service. Once setup, it is quite stable. > > **Cons**: The gauranteed price increase every year is difficult.Indexing has to be done in a very specific way and if it is not done that way, the index can be left unusable. Have not had any indexing issues for about a year now. > > Good company to work with. They want it to work. Integrated with SalesForce quite well. ----- ### "Great search platform with excellent support" — 5.0/5 > **Kristin** | *17 March 2023* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: The entire concept of the tool is cool. I love how we can connect to multiple sources to pull relevant content back into one search results page, reducing MTTK. I also love the analytics and being able to see the journey and identifying gaps. > > **Cons**: That we haven't been able to embed it into Confluence however this is apparently something they can do now and we are working to address this. > > I've been involved with all aspects of using SearchUnify, from the initial purchase to on-going usage and administration. There are quite a few areas that I really like. I think the team has been amazing to work with, they have been responsive and really go above and beyond to try to help us solve problems. They have been open to suggestions and since the beginning, I've seen continuous improvements in the product and what's offered. ----- ### "Everything You'll Want in Your Search Solution" — 5.0/5 > **Lana** | *23 January 2020* | Online Media | Recommendation rating: 10.0/10 > > **Pros**: As the Senior Community Strategist at Zuora, what sold me on SearchUnify was their analytics dashboard. It provided every detail one could possibly want from a user's search and provided information that one could take immediate action to improve results. > > **Cons**: I would like to see in-app information dialog boxes that explained what results were and for what timeframe. However, whenever I ask their support team any questions, they are quick to respond - and respond with detailed explanations. > > I'm extremely happy and look forward to their latest releases.  They really understand their stakeholder's needs and always deliver. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/228247/searchunify?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/228247/searchunify) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data