---
description: Review of Daktela Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Daktela | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Telephony Software](/directory/1710/computer-telephony-integration/software) > [Daktela](/software/228322/daktela)

# Daktela

Canonical: https://www.softwareadvice.com.au/software/228322/daktela

> Daktela contact center is a cloud-based solution of call center with native support for many communication channels "OmniChannel" in one Web application - phone, email, helpdesk, Webchat, SMS and social networks. We offer a wide range of related telecommunication services which can be used together with a virtual PBX or contact centre or even independently. In developing our solutions, we have utilised the many years’ experience gained from implementing hundreds of contact centres.

Omni-Channel
We support directly within our own solution all the communication channels you may need in one application - phone, email, help desk, SMS, web chat and social networks.

Open platform with API
Daktela is an open omni-channel platform with a REST API interface with many ready-made integrations into other popular systems available.

Customer's communication history
Daktela automatically records all communication across all channels with your customers into a dedicated custom card within our CRM. By capturing and storing this communication history and presenting it to the agent at the right time we significantly increase productivity and the overall customer experience.

Realtime reporting and statistics
As standard we provide unified reporting across all communication channels with a range of frequently used reports made available.

Cloud and dedicated solution
Daktela can operate as a true cloud service or as a private cloud with software running on your own dedicated servers in your virtual environment.

Technical support
High availability and reliability of the service is our priority number one. Technical support is available 24x7 for all communication channels. In Daktela we use our own technology in our own business gaining operational experience in the use of our technology which helps when dealing with our customers.

International numbers
We offer international inbound phone numbers from more than sixty countries including toll-free numbers.

SIM hosting
Unique service of a virtual mobile operator, which allows recording of mobile phone and integration in the call centre.

SMS connector
Hosting of SIM cards in our data centre You can call or send SMS messages via your SIM card.

Number filtering
We can clean your phone number database removing bad or invalid numbers, keeping your data clean.

Daktela mobile
Integrated solutions sending SMS messages with direct connection to any UK or International mobile operators. API included.
> 
> Verdict: Rated **4.3/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 3 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Daktela

## Commercial Context

- **Starting Price**: EUR 30.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Call Centre Pricing
Our pick and mix option allows you to choose the license that fits the skillsets of your people to maximise their productivity and minimise the cost.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, Bulgarian, Croatian, Czech, English, French, German, Hungarian, Italian, Polish, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish
- **Available Countries**: Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hungary and 34 more

## Features

- AI Copilot
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Center Management
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling

## Integrations (18 total)

- Dynamics 365
- Firefox
- Google Chrome
- Google Data Studio
- Google Workspace
- HubSpot CRM
- Jira
- Microsoft Entra ID
- Microsoft Teams
- Nicereply
- OAuth
- Pipedrive
- PrestaShop
- RAYNET CRM
- SAP Business One

... and 3 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Telephony Software](https://www.softwareadvice.com.au/directory/1710/computer-telephony-integration/software)

## Related Categories

- [Telephony Software](https://www.softwareadvice.com.au/directory/1710/computer-telephony-integration/software)
- [Call Recording Software](https://www.softwareadvice.com.au/directory/1718/call-recording/software)
- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)
- [Contact Centre Software](https://www.softwareadvice.com.au/directory/4389/contact-center/software)
- [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software)

## Alternatives

1. [Bitrix24](https://www.softwareadvice.com.au/software/128326/bitrix24) — 4.2/5 (984 reviews)
2. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews)
3. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
4. [Zoho Desk](https://www.softwareadvice.com.au/software/393877/zoho-desk) — 4.5/5 (2211 reviews)
5. [Genesys Cloud CX](https://www.softwareadvice.com.au/software/323407/pureconnect) — 4.3/5 (262 reviews)

## Reviews

### "Call Center super tool" — 5.0/5

> **Sarah** | *1 November 2021* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: I like the way, how can I use it. Simply, very effective and have a lot of functionalities.
> 
> **Cons**: No mobile app. There is just simple app but not with all features.

-----

### "Very good Tool for Call Center" — 4.0/5

> **Martina** | *29 September 2021* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use. Very intuitive and also for operators.
> 
> **Cons**: Some bugs which we have to deal with. But the support fix them.
> 
> Iam very satisffied. I use it daily and helps me to controll my team.

-----

### "Very recomended SW" — 4.0/5

> **Lukas** | *27 August 2021* | Telecommunications | Recommendation rating: 8.0/10
> 
> **Pros**: Easy to use. and a lot of features. Strong and fast features developing.
> 
> **Cons**: Some Bugs which affect the work. But nothing what cant be fixed.
> 
> Sattisfied. Few more years of developing and colaboration and it will be perfect.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/228322/daktela)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/call-center/daktela-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/228322/daktela> |
| en-GB | <https://www.softwareadvice.co.uk/software/228322/daktela> |
| en-IE | <https://www.softwareadvice.ie/software/228322/daktela> |
| en-NZ | <https://www.softwareadvice.co.nz/software/228322/daktela> |

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