--- description: Review of Virtual Front Desk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Virtual Front Desk | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Visitor Management Systems](/directory/4205/visitor-management/software) > [Virtual Front Desk](/software/228604/virtual-front-desk) # Virtual Front Desk Canonical: https://www.softwareadvice.com.au/software/228604/virtual-front-desk > Virtual Front Desk is a web application that transforms a tablet or all-in-one computer into a powerful video reception hub or customer service kiosk. Using our software, visitors, clients, or patients can be greeted with a welcome screen featuring buttons for various options such as "Call Receptionist," "Call Human Resources," or "Parcel Delivery," among others. When a button is clicked, a video call notification is sent to a person or group of people who are logged in to their dashboard at app.virtualfrontdesk.com. The system can also send SMS notifications to mobile phones when a button is clicked on the station. Virtual Front Desk allows for a full employee directory and departmental buttons that can call one or several people. Notifications can be answered from a desktop, a Mac, or a mobile device. In cases where no one answers the video call, the system can transfer the call to a designated phone line. Our software is perfect for managing one or several virtual front desk stations across different addresses. It allows receptionists to work from home or the back office and service one or several locations, resulting in significant cost savings as one receptionist can service two locations where two receptionists would typically be required. The system can also help alleviate overcrowded and understaffed reception areas, as well as provide face-to-face services from anywhere in the world, enabling companies to outsource or centralize their front office staff. Virtual Front Desk offers two pricing plans: a pay-as-you-go plan for $39/month and an all-inclusive plan for $99/month. Both plans include a 30-day free trial with no contract or monthly subscription required. In addition to the features mentioned earlier, our software also provides a full history of calls, QR codes for document sharing, single sign-on (SSO) login, screen sharing, one-way text, ID capture, screenshots, welcome screen customization, email, name and signature capture, and more. Virtual Front Desk is the future of reception, offering an innovative solution for businesses of all sizes and types. > > Verdict: Rated **5.0/5** by 4 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 4 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Virtual Front Desk ## Commercial Context - **Starting Price**: USD 29.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Every business is unique, and that's why we have tailored a low, no contract, monthly subscription, paired with a pay-as-you-go pricing model. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop) - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Customisable Forms - Digital Signature - Document Management - Employee Directory - Mobile Access - Multi-Language - Multi-Location - Registration Management - Reporting & Statistics - Self Check-In/Check-Out - Third-Party Integrations - User Profiles - Visitor Tracking ## Integrations (1 total) - Microsoft Teams ## Support Options - Email/Help Desk - FAQs/Forum - Chat ## Category - [Visitor Management Systems](https://www.softwareadvice.com.au/directory/4205/visitor-management/software) ## Alternatives 1. [Archie](https://www.softwareadvice.com.au/software/501022/Archie) — 4.9/5 (81 reviews) 2. [Vizito](https://www.softwareadvice.com.au/software/116376/vizito) — 4.7/5 (168 reviews) 3. [The Receptionist for iPad](https://www.softwareadvice.com.au/software/29773/the-receptionist-for-ipad) — 4.8/5 (328 reviews) 4. [Swiftlane](https://www.softwareadvice.com.au/software/330862/swiftlane) — 4.6/5 (88 reviews) 5. [Visitly](https://www.softwareadvice.com.au/software/66857/visitly) — 4.5/5 (48 reviews) ## Reviews ### "Virtual Front Desk made the entire process effortless from start to finish." — 5.0/5 > **Samantha** | *5 January 2026* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Virtual Front Desk was incredibly easy to use from start to finish. The setup was smooth, everything was straightforward, and the whole process saved us time and hassle. Highly recommend\! > > **Cons**: Nothing in regards to the program so far. Customers are overwhelmingly positive in the use of the Front Desk device > > Our experience with Virtual Front Desk was excellent. From onboarding to daily use, everything was seamless and user-friendly. The process was efficient, well-organized, and exceeded our expectations. We couldn’t be happier with how easy it was from start to finish. ----- ### "Very satisfied with Virtual Front Desk" — 5.0/5 > **Isabelle** | *18 May 2021* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: This software is very user friendly and easy to use for my clients. > > **Cons**: I have no negative comments for the Virtual Front desk so far > > The Virtual Front Desk is the ideal software for my business. Customers can reach out and contact one of our concierges directly and get immediate asssitance. ----- ### "We love his product\!" — 5.0/5 > **Octavia** | *3 May 2021* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: The video call function allowing us to safely greet each customers face to face. > > **Cons**: You need a good Wifi connection. (Which has caused us a few connecting issues) > > We love his product\!~~ It has increased productivity and reduced cost dramatically. This is a sure step to keep our staff and clients safe and distanced during this pandemic, all the while handling all business securely and privately. I would recommend this product to EVERYONE who must conduct business face to face without having to be "face to face". ----- ### "User friendly and smart\!" — 5.0/5 > **Mathieu** | *3 May 2021* | Architecture & Planning | Recommendation rating: 10.0/10 > > **Pros**: Its simplicity, it's a great app. Some of our staff wants to work from home and we are often in the shop in the back. It's nice not to worry about customers waiting at the reception. > > **Cons**: We would have loved to use an Ipad, we had to use a Windows tablet instead. > > We are staffing our reception from a distance. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/228604/virtual-front-desk) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data