---
description: Review of Customer Complaint Management Software Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Customer Complaint Management Software | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Customer Complaint Management Software](/software/230308/complaint-management-software)

# Customer Complaint Management Software

Canonical: https://www.softwareadvice.com.au/software/230308/complaint-management-software

> Complaint Management is a web-based tool that provides businesses with an effective platform to manage customer feedback and complaints. With this solution, you can identify patterns, prioritize issues, increase the effectiveness of your customer service team, engage customers in a dialogue on how to resolve their questions more efficiently, and more.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 3.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Intelex Technologies
- **Location**: Toronto, Canada
- **Founded**: 1992

## Commercial Context

- **Starting Price**: USD 12.50
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Please contact Intelex for pricing information. Flexible pricing options are available and based on the organization's unique needs.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, France, Germany, Ireland, Netherlands, Switzerland, United Kingdom, United States

## Features

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Audit Trail
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Feedback Management
- Real-Time Updates
- Reporting & Statistics
- Workflow Management

## Integrations (2 total)

- Intelex EHS Software
- SAP Business One

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Complaint Management Software](https://www.softwareadvice.com.au/directory/499/complaint-management/software)

## Alternatives

1. [MasterControl Quality Excellence](https://www.softwareadvice.com.au/software/142000/mastercontrol) — 4.5/5 (526 reviews)
2. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews)
3. [HelpDesk](https://www.softwareadvice.com.au/software/150799/helpdesk) — 4.6/5 (180 reviews)
4. [Freshdesk](https://www.softwareadvice.com.au/software/110247/freshdesk) — 4.5/5 (3408 reviews)
5. [Zoho Desk](https://www.softwareadvice.com.au/software/393877/zoho-desk) — 4.5/5 (2211 reviews)

## Reviews

### "Never let your customers down with this solution\!" — 5.0/5

> **Waqas** | *27 May 2022* | Restaurants | Recommendation rating: 10.0/10
> 
> **Pros**: As one of the largest restaurants group in the UAE, we serve more than 20,000 customers daily. It was a hectic and time-consuming task to ensure all customers' feedback and complaints are resolved in the best possible manner as without a proper system, it was all hit and trial procedure. With CMS, we were able to overcome this challenge and ensure all complaints and suggestions are routed through a ticketing system to check what was done to ensure customer recovery, what was done to ensure it won't repeat again, and what pieces of training/investigations were done in this regard? 

We are very satisfied with the whole scope of CMS and looking forward to new features and reporting systems to further enhance our customers' experience
> 
> **Cons**: I believe the reporting system can be better, it can be automated and integrated to get timely reports and to see daily, weekly, and monthly automated reports for progress and closures.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/230308/complaint-management-software)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/crm/complaint-management-software-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/230308/complaint-management-software> |
| en-GB | <https://www.softwareadvice.co.uk/software/230308/complaint-management-software> |
| en-IE | <https://www.softwareadvice.ie/software/230308/complaint-management-software> |
| en-NZ | <https://www.softwareadvice.co.nz/software/230308/complaint-management-software> |

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