--- description: Review of Community CareLink Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Community CareLink | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Web-Based EHR Software](/directory/120/web-based-emr-software/software) > [Community CareLink](/software/2307/community-carelink) # Community CareLink Canonical: https://www.softwareadvice.com.au/software/2307/community-carelink Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/2307/community-carelink?page=2) > Community CareLink is a cloud-based electronic health record (EHR) and practice management system designed specifically for social service agencies. Features include treatment options, progress notes, narrative reports, custom templates, ad hoc reporting and a patient portal. The billing module offers capabilities for eligibility inquiries, EDI support, batch posting and a billing dashboard. Community CareLink is customizable and can run on multiple browsers, including Internet Explorer, Mozilla Firefox and Google Chrome. > > Verdict: Rated **4.3/5** by 42 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 42 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: FirstCallTechnology - **Location**: Kansas City, US - **Founded**: 2018 ## Commercial Context - **Starting Price**: USD 65.00 - **Pricing model**: Per User - **Pricing Details**: Flexible pricing based on users, modules, and support needs. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Administrative Reporting - Alerts/Escalation - Alerts/Notifications - Appointment Management - Appointment Scheduling - Assessment Management - Attendance Management - Bed Management - Billing & Invoicing - Calendar Management - Care Plan Management - Case List Management - Case Management - Case Notes - Certification & Licensing ## Integrations (2 total) - athenaOne - eClinicalWorks ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Web-Based EHR Software](https://www.softwareadvice.com.au/directory/120/web-based-emr-software/software) ## Related Categories - [Web-Based EHR Software](https://www.softwareadvice.com.au/directory/120/web-based-emr-software/software) - [Substance Abuse EMR Software](https://www.softwareadvice.com.au/directory/180/substance-abuse-software/software) - [Community and Federally Qualified Health Centre Software](https://www.softwareadvice.com.au/directory/3/community-health-center-software/software) - [ONC Certified EHR Software](https://www.softwareadvice.com.au/directory/350/onc-atcb-certified-emr-software/software) - [Mac EMR and Medical Billing Software](https://www.softwareadvice.com.au/directory/426/mac-emr/software) ## Alternatives 1. [Bonterra Apricot](https://www.softwareadvice.com.au/software/76884/bonterra-case-management) — 4.2/5 (225 reviews) 2. [Jotform](https://www.softwareadvice.com.au/software/433821/jotform) — 4.7/5 (2794 reviews) 3. [CharityTracker](https://www.softwareadvice.com.au/software/129328/charitytracker) — 4.5/5 (1059 reviews) 4. [Connecteam](https://www.softwareadvice.com.au/software/109560/connecteam) — 4.6/5 (5058 reviews) 5. [Casebook](https://www.softwareadvice.com.au/software/216199/casebook) — 4.2/5 (86 reviews) ## Reviews ### "Consider Community Care Link" — 4.0/5 > **Becky** | *4 September 2025* | Nonprofit Organization Management | Recommendation rating: 9.0/10 > > **Pros**: The CCL team is extremely attentive to detail. They want to ensure programs and workflows are set up accurately, to provide a quality user experience. They are also very responsive to questions, ensuring users get help quickly. The CCL team makes the entire experience from system set up to everyday use feel collaborative. > > **Cons**: I'd love to see the client enrollment process and service entry work more intuitively. My experience is limited to using CCL for a very specific program, so the limitations may have been necessary due to funder reporting needs. However, it would be great to have to use fewer "clicks" in each screen. > > Overall our agency's experience with CCL was extremely positive. The staff is knowledgeable and experienced, and the system is easy to use for even the most entry level of users. ----- ### "Community CareLink is a fantastic and useful tool\!" — 5.0/5 > **Micah** | *4 September 2025* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: Ease of use. High functionality that meets our organizational needs. EXCELENT customer support and technical assistance team. > > **Cons**: Moble use on my phone is clunky. Would be great if a moble app was developed for easier access to the portal. > > Best system I have used. I would definitely recommend. The system fits our organizational needs and has the capability to be customized to keep up with our growing needs. ----- ### "Great Customer Support and Reporting" — 3.0/5 > **Callie** | *11 September 2025* | Mental Health Care | Recommendation rating: 7.0/10 > > **Pros**: Reports were very easy to run and access. It took out a lot of guessing work. I liked that reports showed up on the system itself and you could choose how to save the file. I really specifically liked the program outcomes reports. > > **Cons**: Having to enter and re-enter things for our clients. Also, privacy concerns with multiple agencies using the same EHR, I didn't like how there wasn't really a good, safe way to protect our client's information > > Community CareLink was a great system to use while we were a smaller organization with less compliance needs. Reporting was very easy and efficient for what it was. Customer service was always quick and helpful and friendly when we needed it. I so appreciated their help with data migration once we switched to a different EHR. ----- ### "Reporting and Case Management Winner\!" — 5.0/5 > **David** | *4 September 2025* | Nonprofit Organization Management | Recommendation rating: 9.0/10 > > **Pros**: CCL provides excellent support in both implementation and post implementation. This company understands the needs of the agencies/organizations they work with and the populations that they serve. They are also very quick to react to bugs and issues that may arise and/or user errors that can happen. > > **Cons**: CCL will build the documents for you, which is great, but I would also like to be able to build my own documents. > > Overall, I am very happy with the product, find it easy to use and it has streamlined our processes, especially with reporting. ----- ### "Reliable data and helpful staff" — 5.0/5 > **Molly** | *5 September 2025* | Nonprofit Organization Management | Recommendation rating: 9.0/10 > > **Pros**: The customer service is great and it's easy to use. The CCL team walked us through the transition from our previous system and there were very few hiccups. They're also been crucial in helping us draft forms that get the data we need. > > **Cons**: That we can't create our own forms on the fly when we need them. With our previous system, we had a lot of autonomy and built our own forms. This, however, created problems and inconsistent data so while I wish we could quickly create a forms at our discretion, it's probably best that we can't. Human error happened frequently. > > Very good experience\! The team is very helpful and the data we're getting back is more consistent than what we had with other products. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/2307/community-carelink?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/2307/community-carelink) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data