---
description: Review of Calabrio ONE Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Calabrio ONE | Reviews, Pricing & Demos - SoftwareAdvice AU
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Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [Calabrio ONE](/software/231268/calabrio-one-suite)

# Calabrio ONE

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> Calabrio ONE is a workforce performance software that helps contact centers work smarter, faster, and better. The true-cloud platform integrates workforce optimization, agent engagement, and business intelligence into one suite. Key features include call recording, quality management, workforce management, analytics, and data management. AI-fueled insights and automated workflows empower users. The integrated platform provides insights to boost contact center efficiency and customer experience.

Note: Calabrio and Verint have now joined forces under the name Verint.
> 
> Verdict: Rated **4.5/5** by 263 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 263 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Calabrio
- **Founded**: 2007

## Commercial Context

- **Starting Price**: USD 295.00
- **Pricing model**: Flat Rate
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: Canada, United Kingdom, United States

## Features

- AI Copilot
- AI/Machine Learning
- API
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Attendance Management
- Audio Capture
- Automatic Transcription
- Blended Call Center
- CRM
- Call Disposition
- Call List Management
- Call Monitoring
- Call Recording

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software)

## Related Categories

- [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software)
- [Call Tracking Software](https://www.softwareadvice.com.au/directory/3509/call-tracking/software)
- [Quality Management Systems](https://www.softwareadvice.com.au/directory/420/quality-management-software/software)
- [Call Monitoring Software](https://www.softwareadvice.com.au/directory/1811/monitoring/software)
- [Automatic Call Distribution Software](https://www.softwareadvice.com.au/directory/1694/auto-call-distribution/software)

## Alternatives

1. [NiCE CXone](https://www.softwareadvice.com.au/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews)
2. [Assembled](https://www.softwareadvice.com.au/software/359506/assembled) — 4.7/5 (85 reviews)
3. [Genesys Cloud CX](https://www.softwareadvice.com.au/software/323407/pureconnect) — 4.3/5 (264 reviews)
4. [Nextiva Contact Center](https://www.softwareadvice.com.au/software/20035/nextiva-contact-center) — 4.5/5 (112 reviews)
5. [Five9](https://www.softwareadvice.com.au/software/20063/five9) — 4.2/5 (483 reviews)

## Reviews

### "Calabrio for your contact center needs" — 5.0/5

> **Verified Reviewer** | *14 March 2024* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use for all user roles: agents, leaders, administrators
Accurate planning functionality
Screen and call recording function
> 
> **Cons**: Missing a screen recording error report/alert
> 
> Overall, easy use and understanding of various applications.

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### "Calabrio ONE is awesome" — 5.0/5

> **Lilly** | *20 May 2024* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: I love the fact that we can move segments of our schedule around on our own, which leads to better adherence.
> 
> **Cons**: So far, I haven't found anything to dislike about it.
> 
> I've worked with Calabrio before, and this is definitely the easiest and most useful version of Calabrio yet.

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### "Calabrio" — 5.0/5

> **Debbie** | *7 January 2020* | Utilities | Recommendation rating: 10.0/10
> 
> **Pros**: I like that you can review the calls and that the screens are recorded. Many times I get an escalation and am able to get details of the calls with the recordings.
> 
> **Cons**: When trying to search for calls with a phone number I usually have trouble trying to find the calls that way.
> 
> We brought this in about 4 + years ago when I was part of the Quality team I was very impressed with being able to score the

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### "All around great\!" — 5.0/5

> **Verified Reviewer** | *7 November 2019* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: Versatility\! this tool is so easy to use, and we can use it on all of our lines of business.
> 
> **Cons**: some search features I wish were more flexible.
> 
> the streamlining of the scheduling and quality management process,  has been a great selling point for the different groups. Teams are spending less time trying to figure out the data, and more time using the data to manage their teams.

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### "We Love Calabrio and everything it has to offer\!" — 5.0/5

> **Brian** | *29 April 2020* | Banking | Recommendation rating: 10.0/10
> 
> **Pros**: We currently have the full suite. WFM, QM, and Analytics are very intuitive and we have gained many efficiencies since we implemented it over 2 years ago. The Cloud has been amazing to have as well.
> 
> **Cons**: We love everything about it. There is nothing that we don’t like about the product.
> 
> The experience has been great since day 1.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/231268/calabrio-one-suite)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/231268-Calabrio-One-Suite/> |
| en-AU | <https://www.softwareadvice.com.au/software/231268/calabrio-one-suite> |
| en-GB | <https://www.softwareadvice.co.uk/software/231268/calabrio-one-suite> |
| en-IE | <https://www.softwareadvice.ie/software/231268/calabrio-one-suite> |
| en-NZ | <https://www.softwareadvice.co.nz/software/231268/calabrio-one-suite> |

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