--- description: Review of Suptask Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Suptask | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [IT Ticketing Systems Software](/directory/1630/it-ticketing/software) > [Suptask](/software/231331/suptask) # Suptask Canonical: https://www.softwareadvice.com.au/software/231331/suptask Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/231331/suptask?page=2) > Internal team-to-team ticketing closely aligned to your teams on Slack. Your conversations and messages are the tickets, providing a structured ticketing process where your teams are today. Engineering, DevOps, and other teams can easily handle escalations and collaborate closely to solve tickets together. No need to force users to a traditional ticketing system. Align Suptask where your users are today, on Slack, and empower the existing conversations with a structured ticketing process. Customer ticket escalations are handled instantly with teams collaborating closely together, resulting in faster resolution times on tickets. > > Verdict: Rated **4.7/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 10 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Suptask ## Commercial Context - **Starting Price**: USD 15.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Chinese, English, French, German, Italian, Japanese, Korean, Spanish, Traditional Chinese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Alerts/Escalation - Automated Routing - Email Templates - Knowledge Base Management - Macros/Templated Responses - Multi-Channel Communication - Service Level Agreement (SLA) Management - Social Media Integration - Support Ticket Management - Ticket Management ## Integrations (6 total) - GitHub - GitLab - HubSpot Service Hub - Intercom - Jira - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [IT Ticketing Systems Software](https://www.softwareadvice.com.au/directory/1630/it-ticketing/software) ## Related Categories - [IT Ticketing Systems Software](https://www.softwareadvice.com.au/directory/1630/it-ticketing/software) - [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software) ## Alternatives 1. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.softwareadvice.com.au/software/110247/freshdesk) — 4.5/5 (3409 reviews) 3. [Milvus](https://www.softwareadvice.com.au/software/246233/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [BeyondTrust Remote Support](https://www.softwareadvice.com.au/software/127126/bomgar) — 4.6/5 (2009 reviews) ## Reviews ### "Game changer for modern ticketing processes" — 5.0/5 > **Erik** | *29 September 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: They way it impacts our teams to work closely together is great. By having the ticket process completely on Slack we remove steps that impact the resolution time against our customers. We have improved response times for our Support with 4x from when we deployed Suptask. It enables teams to work closely together in an efficient ticketing process. > > **Cons**: It takes some time to get used to this new process. You can call it a new generation of ticketing management as its not to be compared with traditional ticketing systems. > > What WE wanted to accomplish and get out from Suptask was to avoid unnecessary steps for our internal teams, having to navigate to other products and understand context to help solve tickets. All our conversations were happening on Slack and we thought that by keeping everything there we would get a win-win situation - having all info in one place with a structured ticketing process. Suptask team was very helpful and supportive during the implementation. ----- ### "Tickethandling with ease" — 5.0/5 > **Emil** | *23 October 2021* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: The ticket functionality is very easy to use and easy to get going with our internal business processes. It is easy to get started and clear how to set things up so that we get the required ticket flow. > > **Cons**: I would like to have brighter colors in the UI, or an option to select it. > > It has been very easy from the very beginning, it has lowered our overhead on tickets and we can now follow up everything in slack which means that we don't require any additional software. We can use slack where all the employees are already present. ----- ### "Easy ticketing system" — 4.0/5 > **Rikard** | *20 December 2021* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: It's an easy product to use, which means that everyone can get used to it. It does have the most crucial parts that a ticketing system needs and keeps it simple. I like the simplicity of it and how it connects people to tickets and how we can keep the communication simple. > > **Cons**: For me it can be a bit overwhelming with all features that exists, but we use it for a very simple scenario which is to create tickets and make sure they gets done in time. > > It is a good product that can easily get understood by everyone in the organisation. We can keep the communication in one place, Slack which improves our efficiency of solving the tasks that needs to be completed. ----- ### "Internal support ticketing with Slack" — 5.0/5 > **Alexander** | *20 December 2021* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: Sufficient to track internal tasks using Slack > > **Cons**: Chat UI is not 100% custom, but this limitation is understandable ----- ### "Ticket resolution made easy" — 4.0/5 > **Jonas** | *22 December 2021* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The most powerful thing in Suptask that we benefit from is that we can have the ticketing system where our users are. We can easily reference tickets in another system and make sure we have the overview of the whole problem. > > **Cons**: The onboarding could be a bit more straight forward, since we're not used to handle tickets in slack it would be good with some more information on how it works - maybe even setup everything for us. The struggle in the beginning was to figure out how we should setup the channels for the tickets > > We solve the problem that one ticket from the customer can easily end up as several tickets internally. This is what we solve with Suptask ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/231331/suptask?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/231331/suptask) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data