About Kareo Clinical

Kareo is a Web-based EHR, medical billing, and practice management used by thousands of physicians across the United States. This system suits small practices and billing companies. With Kareo, practices can schedule patients, confirm insurance, manage delinquent accounts and the collections process, store patient documents, develop customized reports and more. Practices can be up and running within 48 hours of signing up. The system starts at a low monthly rate with no contract, no set-up fees without the worry of maintaining and updating the software. Kareo Clinical EHR can be used across a wide variety of medical specialties, including mental health, family medicine, pediatrics, cardiology, chiropractic, podiatry and more.
Kareo Clinical Software - Agenda
Kareo Clinical Software - Calendar
Kareo Clinical Software - Insurance collections
Kareo Clinical Software - Lab results
Kareo Clinical Software - Patient chart
Kareo Clinical Software - Encounter note
Kareo Clinical video
Kareo Clinical Software - Agenda - thumbnail
Kareo Clinical Software - Calendar - thumbnail
Kareo Clinical Software - Insurance collections - thumbnail
Kareo Clinical Software - Lab results - thumbnail
Kareo Clinical Software - Patient chart - thumbnail

Kareo Clinical pricing

Kareo Clinical does not have a free version. Kareo Clinical paid version starts at USD 125.00.

Starting Price:
USD 125.00
Pricing Details:
Please contact Kareo for full pricing details.
Free Version:
No
Free trial:
N/A

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Kareo Clinical Reviews

Feature rating

Value for Money
3.7
Functionality
3.8
Ease of Use
4.0
Customer Support
3.8
5 reviews of 354 View all reviews
Cynthia M.
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 20/02/2020

#1 User-Friendly EHR Ever Used!

In my experience of over twenty years using various EHR software platforms, I and can honestly attest that Kareo is by far the most user friendly and comprehensive EHR I have encountered in my professional career. I plan to be a loyal customer for life, thank you, Kareo!

Pros

Kareo is; user-friendly for people with little software experience, ready to go with little training, excellent implementation support, good customer service, amazing templates, forms and SALT Feature that cuts time & makes documentation a snap. The formatting/presentation of EHR notes is organized & professional. I love how I can select what information to share and can easily do so through the Care Coordination feature option in each note. I enjoy having all my medical, billing, records, HIPAA approved/secured Telehealth platform, Reputation Watch, client engagment, and much more...all from one vendor! Lastly, Kareo always asks for feedback on how they can improve & additionally demonstrates their value to customer service by providing excellent communication, accountability & follow-through. Kareo offers a superior platform and fair pricing. Highly recommended.

Cons

I would like to be able to attach documents to the internal email system when communicating with patients.

Debbie M.
  • Industry: Medical Practice
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
4

4
Reviewed on 04/05/2021

Kareo Review

The support team is usually very helpful. We appreciate the ease of use of the clinical and billing (besides the issues with the medication portal). The only issue we have now Kareo and our other EMR system was having issues working together and getting a issue we were having resolved (its been 2 months). I had to get involved and now it seems as though both parties are working together to resolve our issue we is much appreciated.

Pros

Scheduling, Billing and ease of use with the EMR system (except for one issue).

Cons

Med Portal. Kareo uses a 3rd party at that controls how providers are allowed to send medications. We are a Pain Management Practice and at times need to be able to send pain medications outside the parameters that the Kareo 3rd party sets (1 pain med per 24 hours) this caused us set backs during clinic and we had to change to a different EMR system. We did not want to change but were forced to due to the parameters set by this 3rd party controlling the Medication Portal.

Alternatives Considered

Sevocity

Reasons for Switching to Kareo Clinical

Our billing company uses Kareo Billing and they suggested it. We would have only stayed with Kareo if it didn't have the restrictions with prescribing pain medication as we were impressed with the ease of use and having all in one system (Scheduling, EMR and Billing) was very helpful.
Patrick L.
  • Industry: Mental Health Care
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
2
Ease of Use
2
Customer Support
3

3
Reviewed on 17/05/2022

Could be great, but isn't yet

...I'm using this space to continue describing my cons, because I ran out of characters above.

On the prescribing side of things, the med interaction warnings are of no practical utility, unless you like warnings without any explanation. I'm glad that when i was new to my role, we used an EHR that would generate warnings with descriptions of the interaction and reason for the warning.

For any controlled substance medication, you cannot generate a prescription renewal from the old prescription. You have to manually re-enter it, send it, then manually go back to the med list and discontinue the previous prescription for the same medication. Multiple unnecessary steps.

The software automatically logs you out after 15 minutes of inactivity, which is totally justifiable for HIPAA reasons, the problem is that the software does not recognize activity in the application across multiple tabs open in the same browser, and I cannot imagine a workflow with this software that does not involve having multiple tabs open at once. So you could be working in a note during a meeting, and unless you click over into, say, your schedule tab, that tab will automatically log out after 15 minutes, meaning you will be playing whack-a-mole with your browser tabs to prevent them from closing you out. And when they do close, there is no cookie to bookmark your place in the chart to take you back there when you log back in. I would go on, but I am apparently out of characters again.

Pros

Relatively simple user interface, ease of navigation, ability to send lab orders electronically, responsive customer support, engaged customer support specialist during on-boarding, the note structure is great because you can see all the note sections all the time, which makes concurrent charting a breeze.

Apparently the billing side of things is nice to work with (I don't work with that side of the software, though), On the patient end, it does a great job with appointment reminders, and the telehealth platform has proven relatively user friendly (though it does seem to have some audio reliability issues).

Overall, Kareo generally seems open to feedback and does seem to strive to make improvements, which is perhaps the most important thing of all.

I will gladly modify this review in the future if the application efficiency and usability improves, because I really do like a lot about it. There are currently just too many problematic areas for me.

Cons

A little context: My work computer is a MacBook Air (M1, 2020) that is running up-to-date Monterey OS. I have used both Chrome and Firefox, both up to date (the recommended browsers) to work in Kareo and both have problems. My computer is also about 3 feet away from a high speed, very reliable wifi router.

Issues:
Until very recently, there was no auto-save feature for notes, and if something happened - your computer died, your internet disconnects for a second, or Kareo closes for any reason - note gone, unless signed or manually saved. This was made much worse by the fact that I was getting error messages (Code: 500 - internal server error) constantly. Clearing cookies/cache did not help. Re-booting the machine did not help. I think these are Kareo-end problems, but even if they are due to something on my end, support did not have solutions for me, and i spent hours on the phone/email/screen-sharing.

To Kareo's credit, at least now notes auto-save as I work, so I don't lose more notes in a week than i had previously lost in my entire career, but these error messages still happen, forcing me to re-load the site regularly.

Also, Chrome (normally my preferred browser) will not let me use templates in my notes. I can open them and click boxes, but when I close the template form, the things I select do not populate into my note, rendering this useless. Mind you, these are Kareo-developed templates, not ones that our practice has created, so they should work.

continued...

Julie M.
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
3
Customer Support
5

4
Reviewed on 14/09/2021

Great for 1st time EMR users

Overall it has worked well for our smaller company. We are still finding beneficial shortcuts in the system making our workload easier.

Pros

Kareo makes it easy to navigate through the system from start to finish

Cons

Sending medical records out, I wish there was an option to insert a date range.

Alternatives Considered

AnyDesk

Reasons for Choosing Kareo Clinical

Total MD was what our billing company used, they had no knowledge of the EMR side of the product, so we just started researching and decided on Kareo

Switched From

TotalMD

Reasons for Switching to Kareo Clinical

The easy of Kareo and the support
Robert S.
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/09/2021

Review of Kareo Billing

It gives good reporting

Pros

I like the way it provides a snapshot into daily billing and monthly and quarterly

Cons

It is sometimes hard to correct billing errors

Alternatives Considered

eClinicalWorks

Reasons for Switching to Kareo Clinical

We have used Kareo since the beginning of our company and will continue to use it

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