--- description: Review of Hello Customer Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Hello Customer | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/4574/customer-experience/software) > [Hello Customer](/software/232327/hello-customer) # Hello Customer Canonical: https://www.softwareadvice.com.au/software/232327/hello-customer Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/232327/hello-customer?page=2) > Hello Customer is an AI-powered Voice of Customer platform that helps companies understand customer feedback at scale and turn it into clear, actionable insights. Many organizations collect large volumes of customer feedback through surveys, reviews, or open comments, but analyzing that feedback manually is time-consuming and difficult. Hello Customer automatically analyzes open-text feedback using artificial intelligence, detecting sentiment and categorizing comments into meaningful topics such as product quality, service experience, delivery, pricing, or digital interactions. Instead of reading thousands of responses, teams can instantly see what customers appreciate and where problems occur. The platform connects feedback directly to key customer experience metrics such as NPS and CSAT. With built-in analytics and visualization tools, organizations can identify the key drivers behind customer satisfaction and dissatisfaction and understand which areas have the greatest impact on loyalty. Interactive dashboards make it easy to explore insights and trends across the organization. Key capabilities include: 1. Customer feedback categorization Automatically group customer comments into clear feedback categories and themes. 2. AI-powered sentiment analysis Understand whether feedback is positive, neutral, or negative without manual analysis. 3. Key driver analysis Identify the factors that most strongly influence customer satisfaction and loyalty. 4. Customer experience dashboards Visualize trends, feedback categories, and experience metrics in intuitive dashboards. 5. Trend and performance monitoring Track how sentiment and feedback topics evolve over time. 6. Location and segment comparison Compare feedback across stores, regions, products, or customer segments. Hello Customer transforms unstructured feedback into structured insights that teams across customer experience, marketing, and operations can act on. By understanding what drives customer satisfaction, organizations can prioritize improvements, resolve issues faster, and strengthen the overall customer experience. The platform is used by mid-sized and enterprise organizations across Europe that collect customer feedback at scale and want to turn Voice of Customer data into measurable business impact. > > Verdict: Rated **4.3/5** by 8 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 8 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Insider Metrics - **Founded**: 2015 ## Commercial Context - **Starting Price**: EUR 9,999.00 - **Pricing model**: Per Feature - **Pricing Details**: Please contact us directly for pricing information. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Dutch, English, French, German, Spanish - **Available Countries**: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom, United States ## Features - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Annotations - Anonymous Feedback - CES Survey Structure - CRM - CSAT Survey Structure - Categorisation/Grouping - Chat/Messaging - Collaboration Tools - Commenting/Notes - Complaint Monitoring - Conditional Logic - Customer Experience Management - Customer Segmentation - Customisable Branding - Customisable Forms ## Integrations (8 total) - Freshdesk - Google Tag Manager 360 - Hotjar - Pointerpro - Salesforce Platform - Snowflake - Zapier - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Customer Experience Software](https://www.softwareadvice.com.au/directory/4574/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.softwareadvice.com.au/directory/4574/customer-experience/software) - [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) - [Natural Language Processing (NLP) Software](https://www.softwareadvice.com.au/directory/4412/nlp/software) - [Qualitative Data Analysis Software](https://www.softwareadvice.com.au/directory/4695/qualitative-data-analysis/software) - [NPS Software](https://www.softwareadvice.com.au/directory/4116/nps/software) ## Alternatives 1. [Hotjar](https://www.softwareadvice.com.au/software/136486/hotjar) — 4.6/5 (539 reviews) 2. [SurveyLab](https://www.softwareadvice.com.au/software/144490/surveylab) — 4.9/5 (62 reviews) 3. [Birdeye](https://www.softwareadvice.com.au/software/86768/birdeye) — 4.7/5 (702 reviews) 4. [Typeform](https://www.softwareadvice.com.au/software/324633/typeform) — 4.7/5 (945 reviews) 5. [Lucky Orange](https://www.softwareadvice.com.au/software/324513/lucky-orange) — 4.7/5 (260 reviews) ## Reviews ### "Good way to get customer feedback" — 5.0/5 > **Balwinder** | *18 April 2019* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: A business can grow only by understanding customer needs and feedbacks. Hello customer is a great and easy way to know your customers in better way and this definitely increases the chance to grow a business efficiently. > > **Cons**: I think this is really a great to reach and know your customers but, the company should increase its popularity. > > It helped me know my customers well. ----- ### "important tool to work on customer centricity" — 5.0/5 > **Lieven** | *20 January 2023* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: Easy to use also on integration level, interesting customer insights > > **Cons**: less performant tooling for long surveys > > Great tooling but even more important the great support and the possibility to discuss business challenges ----- ### "feedback" — 3.0/5 > **isabelle** | *14 November 2019* | Events Services | Recommendation rating: 7.0/10 > > **Pros**: objective way of data processing , rather than individual interpretation > > **Cons**: The text interpretation by Isaac in the several languages could be better > > Good collaboration, we have the impression that - although not all the problems are solved - the remarks are listened to and in the short term small changes happen which make a difference in the way of using the system. ----- ### "A great tool with a great team" — 4.0/5 > **Navid** | *27 November 2019* | E-Learning | Recommendation rating: 9.0/10 > > **Pros**: Hello Customer brings all the NPS data of our different products in one place and helps us to understand our customers better and find out what are the things we should continue doing and what are the things that we should improve on. It helps us to know points of improvement and create product road maps and understand what are the things that we need to prioritize. Also, the platform helps to automatically calculate the NPS for different batches of the customers and compare different batches and program feedback and score in order to have a better overview of how a product is doing throughout the time and compared to other products. On top of that, Hello Customer's team are very friendly and helpful in guiding and helping and response very fast and clear. We have a great working relationship with them in the past years and happy to continue this relationship > > **Cons**: I would like more control over the Quarantine periods (the system doesn't send multiple surveys to the same customer). In the sense that the Touchpoint can differentiate the quarantine period based on the metadata that we are sending to the platform. So if we are using the same touchpoint for programs A and B, I can set one Quarantine period. However, I would prefer that the touchpoint can differentiate these two and don't count one quarantine for both. > > NPS is one of the key metrics in Mindvalley and we are always striving to improve our products, services, and customer experience and Hello Customer helps us to achieve this goal. ----- ### "Delivers the promise." — 4.0/5 > **Tayfun** | *22 November 2019* | Electrical/Electronic Manufacturing | Recommendation rating: 7.0/10 > > **Pros**: It works as expected and delivers what it says it does. > > **Cons**: Reporting. It's practically useless. Where it displays information that can be used, if you need to capture this information for multiple points (in our case, different regions, divisions and markets) and if you need e.g. 10 different points (in our case, this is more) you have to update your filters 10 times by clearing all options and start filtering from scratch. Total waste of time. Expected improvements, suggestions of usage, etc. were shared 2-3 times, to 2-3 different people and these were never considered although many updates were received to the product, including a big one which looked like a complete overhaul. > > The goal was to send NPS surveys, in the frequency that we'd like, with a quarantine period for customers, by uploading a custom Excel file, in multiple languages. And the product enables this, the way we want. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/232327/hello-customer?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/232327/hello-customer) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data