--- description: Review of Device42 Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Device42 | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Service Desk Software](/directory/4256/service-desk/software) > [Device42](/software/232828/device42) # Device42 Canonical: https://www.softwareadvice.com.au/software/232828/device42 Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.com.au/software/232828/device42?page=2) > Device42 is an asset management solution that enables IT administrators to track hardware, software, devices and networks. The key features includes automated data center management, service management, device discovery, asset tagging and password management. The solution enables IT administrators to manage the complete lifecycle of assets. Further, it enables managers to grant permissions and provide access rights to team members. Data center virtualization enables organizations to create a structured data repository. Device42’s password management module enables organizations to store and manage passwords in a centralized location. The solution integrates with third-party applications using REST APIs. Support is provided via an online portal, email and phone. The solution helps midsize businesses streamline and automate asset management operations. > > Verdict: Rated **4.8/5** by 63 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 63 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: USD 20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: The Device42 Core software license is the base license for the product, and Other features are priced in addition to the core pricing, and require a Core base license. Device42 software is licensed as an annual subscription. Pricing tiers are based on the number of devices, modules chosen, and and the number of IP addresses in use in the software. A device is anything IP-enabled. Non-IP based objects are considered assets and can be tracked in Device42 without taking up a license. Core is the foundational element of Device42. All users must have, at minimum, a valid Device42 Core license. Additional available feature licenses include: - Software License Management (SLM) - Power \& Environmental Monitoring - Application Discovery \& Dependency Mapping - Resource Utilization Core, Software, and Power are licensed based on the total number of devices in your estate. Application Discovery \& Dependency Mapping is licensed only on the number of application hosts. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Singapore, South Africa, Sweden, Switzerland and 3 more ## Features - API - Access Controls/Permissions - Alerts/Notifications - Application Management - Asset Lifecycle Management - Asset Tracking - Audit Management - Audit Trail - CMDB - Capacity Management - Change Management - Change Planning - Charting - Color Codes/Icons - Compliance Management - Compliance Tracking - Configuration Management - Contract/License Management - Cost Tracking - Customer Support ## Integrations (6 total) - Chef Enterprise Automation Stack - Confluence - Jira - ServiceNow - Zapier - Zendesk Suite ## Support Options - Phone Support - Chat ## Category - [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software) ## Related Categories - [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software) - [Configuration Tools Software](https://www.softwareadvice.com.au/directory/4653/configuration-management/software) - [IT Documentation Software](https://www.softwareadvice.com.au/directory/4607/it-documentation/software) - [IT Asset Management Software](https://www.softwareadvice.com.au/directory/1888/it-asset-management/software) - [Online Help Desk Software](https://www.softwareadvice.com.au/directory/3529/online/software) ## Alternatives 1. [ServiceNow](https://www.softwareadvice.com.au/software/27432/service-now) — 4.5/5 (348 reviews) 2. [ServiceTonic](https://www.softwareadvice.com.au/software/32396/service-tonic) — 4.7/5 (7 reviews) 3. [SmartITSM](https://www.softwareadvice.com.au/software/431222/smartitsm) — 4.6/5 (8 reviews) 4. [Freshservice](https://www.softwareadvice.com.au/software/436317/freshservice) — 4.5/5 (720 reviews) 5. [TIKTING](https://www.softwareadvice.com.au/software/377995/tikting) (0 reviews) ## Reviews ### "Good IPAM Solution" — 4.0/5 > **Andreas** | *16 April 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: We use this tool as global IPAM solution also for automated processes and its working very good. API is clearly documented and support is always willing to help > > **Cons**: Some usability concepts are not so common as compared to other IPAM products (e.g. Bluecat), which needs more time to get familiar with the concept (e.g. subnet move, split, merge). But support is always open for guidance and feature requests > > We gained following efforts : - global IPAM solutions - active IP usability tracking (ping Sweep) - Service Now Integration (REST Integration) - Single Source of truth for network items ----- ### "A great CMDB tool" — 5.0/5 > **James** | *15 March 2023* | Computer Games | Recommendation rating: 10.0/10 > > **Pros**: The product met all of our requirements for a CMDB. The Device 42 team provided great support during our proof of concept testing and implementation. The implementation was not as complex compared to other enterprise CMDB tools. Ongoing support from our D42 team is great. We also have met with their product team to provide feedback for future features and enhancements. > > **Cons**: We are looking forward to Device42 to continue to enhance the dashboards and advanced reporting tool. > > Overall the partnership with Device42 over the past 3 years have been great. The operations support for the product is a simple process and ongoing support from the sales team is also good. ----- ### "Useful, rough and improving" — 3.0/5 > **Kriss** | *23 March 2019* | Computer Networking | Recommendation rating: 8.0/10 > > **Pros**: The feature set is decently well thought out and it does what it says on the tin. We rolled it out to cover 1200 devices (60 or so models) inside if two months, which is a very good clip - most stuff worked out of the box and we managed to work around annoying (but minor) issues to get workflow integration going. > > **Cons**: The UI is the weakest point, both in terms of usage and documentation - a good portion of it is undocumented or under documented. The password vault offering may be useful in some scenarios but is insecure by design, would not store anything actually sensitive in it. If you use bonding/port channels, expect that most of the network visualisation breaks down. > > We use it for DCIM and network discovery. Does a good job at both and the value for money is there. Support has been very helpful, development seems overworked - don’t except a quick resolution to the issues that are present. Would definitely recommend the product. As a side note, they are offering cash payouts for five star reviews, so I’d encourage taking any reviews with a grain of salt. ----- ### "Great tool for IT Inventory Management and CMDB" — 5.0/5 > **Dinco** | *13 September 2023* | Computer Games | Recommendation rating: 9.0/10 > > **Pros**: Automation and Integration is what I consider is the most important. We have created multiple integration with other tools that allow us to have IT information in one single place. > > **Cons**: - One thing I think should be improved is the customization of discovery. It would be very useful if we can modify what is being discovered by autodiscovery and agents, not only device technical information but bussiness related information.- Other thing is the difference between the different ways of reporting, for example, we don't get the same results from Devices table export, Classic and Advanced reports, and DOQL queries. Sometimes is confusing for several users to know what is the best way for reports. ----- ### "Device42 review" — 5.0/5 > **Verified Reviewer** | *22 March 2019* | Building Materials | Recommendation rating: 10.0/10 > > **Pros**: Great tool with many features, you can start with one area and populate it and then move on to next area until all is linked together. We started with the IPAM area to get away from our Excel spreadsheets. I realy like the feature that lets me populate something and then export that data into Excel. In Excel I can quickly add more rows of same type of information and then import it back into Device42. We have also started to leverage the welldocumented and powerfull API. The ability to add custom fields helps you to make sure you can add business specific information. > > **Cons**: The autodiscovery features are really powerfull and sometimes picks up unneaded information. An improvment here would be to bbe able to exclude som information and connections. > > The support is great and helps us when we have both large and small questions. The dependency chart is appreciated by our change manager. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.com.au/software/232828/device42?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/232828/device42) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data