---
description: Review of Kaleyra Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Kaleyra | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Cloud Communication Platforms](/directory/4386/cloud-communication/software) > [Kaleyra](/software/233779/kaleyra-hexa)

# Kaleyra

Canonical: https://www.softwareadvice.com.au/software/233779/kaleyra-hexa

> Kaleyra is a platform for personalizing client communications with chatbots, voice services and other tools. The solution delivers transactional messages, OTPs and promotions to customers in a timely manner. It offers applications, websites or platforms with IVR, click-to-call and call-forwarding functionalities.

Users can chat with customers on various messaging applications, and send images or documents according to requirements. The AI-based chatbots help teams automate customer interactions. Businesses can design multi-channel communication flows using a drag-and-drop visual editor, or pre-defined templates.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 3.5/5 | Based on overall reviews |
| Customer Support | 3.5/5 | Based on overall reviews |
| Value for Money | 3.5/5 | Based on overall reviews |
| Features | 3.5/5 | Based on overall reviews |
| Recommendation percentage | 60% | (6/10 Likelihood to recommend) |

## About the vendor

- **Company**: Tata Communications

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Contact Kaleyra for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Italian, Spanish
- **Available Countries**: India, Italy, Spain

## Features

- API
- Audio/Video Conferencing
- Call Center Management
- Call Recording
- Campaign Management
- Chat/Messaging
- Chatbot
- IVR
- Multi-Channel Communication

## Category

- [Cloud Communication Platforms](https://www.softwareadvice.com.au/directory/4386/cloud-communication/software)

## Related Categories

- [Cloud Communication Platforms](https://www.softwareadvice.com.au/directory/4386/cloud-communication/software)
- [IVR Software](https://www.softwareadvice.com.au/directory/1572/ivr-system/software)
- [Unified Communications Software](https://www.softwareadvice.com.au/directory/1556/ucaas/software)
- [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software)
- [SMS Marketing Software](https://www.softwareadvice.com.au/directory/4532/sms-marketing/software)

## Alternatives

1. [Bitrix24](https://www.softwareadvice.com.au/software/128326/bitrix24) — 4.2/5 (984 reviews)
2. [Ringover](https://www.softwareadvice.com.au/software/120988/ringover) — 4.7/5 (858 reviews)
3. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews)
4. [3CX](https://www.softwareadvice.com.au/software/4936/3cx-phone-system) — 4.4/5 (465 reviews)
5. [Twilio](https://www.softwareadvice.com.au/software/390005/twilio) — 4.4/5 (501 reviews)

## Reviews

### "Day to day use of the software" — 5.0/5

> **Mohammed** | *20 December 2022* | Human Resources | Recommendation rating: 7.0/10
> 
> **Pros**: The calls can be made using shortcuts and dialler.The calls are recorded for quality and AHT reference
> 
> **Cons**: Instead of having and seperate dialer, it would be helpful if there was an inbuilt dial pad.

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### "DIY Product\! Good for small size organization\!" — 4.0/5

> **Anand** | *14 April 2022* | Nonprofit Organization Management | Recommendation rating: 5.0/10
> 
> **Pros**: I like where we can set up the IVR by ourselves. We don't need any IT people. And most of the features really good. And customer support is good too\!
> 
> **Cons**: It's really helpful if customer support is available over the chat 24/7.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/233779/kaleyra-hexa)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/call-center/kaleyra-hexa-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/233779/kaleyra-hexa> |
| en-GB | <https://www.softwareadvice.co.uk/software/233779/kaleyra-hexa> |
| en-IE | <https://www.softwareadvice.ie/software/233779/kaleyra-hexa> |
| en-NZ | <https://www.softwareadvice.co.nz/software/233779/kaleyra-hexa> |

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