--- description: Review of Tall Emu CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Tall Emu CRM | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Freight Software](/directory/567/freight-broker-software/software) > [Tall Emu CRM](/software/360162/tall-emu-crm) # Tall Emu CRM Canonical: https://www.softwareadvice.com.au/software/360162/tall-emu-crm Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/360162/tall-emu-crm?page=2) > Tall Emu is an all-in-one business management platform that helps growing businesses manage sales, inventory, purchasing, manufacturing, customer service and operations from a single system. Designed for manufacturers, wholesalers, distributors and product-based businesses, Tall Emu bridges the gap between traditional CRM software and expensive ERP systems. It provides the tools businesses need to manage day-to-day operations without the cost, complexity and lengthy implementation projects often associated with enterprise software. Many businesses rely on a collection of disconnected systems, spreadsheets and manual processes to manage customers, inventory, orders and operations. Tall Emu brings these functions together into one platform, helping reduce double entry, improve visibility and eliminate inefficiencies. Tall Emu includes CRM, sales pipeline management, quoting, inventory control, purchasing, order management, work orders, manufacturing, customer service, workflow automation and reporting. Teams gain access to a complete view of customers, inventory, orders and operational activities, helping everyone work from the same information. The platform integrates directly with MYOB and Xero, allowing businesses to connect operational processes with their accounting software. Ecommerce integrations with Shopify and WooCommerce help synchronise products, customers, orders and inventory, while additional integrations support payment gateways, freight providers, phone systems and websites. Tall Emu is particularly well suited to businesses that sell, distribute, manufacture or service physical products. Features such as bill of materials, work orders, inventory tracking, purchasing and warehouse management help businesses maintain control over stock and production processes while keeping sales and operations aligned. Workflow automation allows businesses to reduce repetitive administrative work by automatically creating tasks, updating records, sending emails and triggering actions based on business events. Customer portals provide self-service access to orders, invoices, quotes and support requests, helping improve customer experience while reducing workload for internal teams. Unlike many software solutions that focus on only one area of the business, Tall Emu provides a connected view across sales, operations and customer management. This helps teams make better decisions, respond faster and scale more effectively. With local Australian support, tailored onboarding and a flexible subscription model, Tall Emu provides a practical alternative to managing your business through disconnected systems, spreadsheets and manual processes. Whether you're managing leads, inventory, customer orders, manufacturing activities or service requests, Tall Emu helps keep your business organised, connected and moving forward. > > Verdict: Rated **4.2/5** by 41 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 41 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Tall Emu - **Founded**: 2003 ## Commercial Context - **Starting Price**: $95.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Tall Emu offers simple, transparent pricing designed for growing businesses that need more than a basic CRM, but without the cost and complexity of traditional ERP software. \#\#\# Flexible User Pricing Tall Emu is priced per user, making it easy to scale as your business grows. Businesses can start with the users they need today and add more as their team expands. Unlike many ERP systems that require significant upfront investment, long implementation projects or expensive modules, Tall Emu provides access to CRM, inventory management, purchasing, order management, manufacturing, customer service and automation capabilities within a single platform. \#\#\# 14-Day Free Trial Businesses can explore Tall Emu with a free 14-day trial and no credit card required. The trial provides access to the platform so prospective customers can evaluate how Tall Emu fits their business processes before making a commitment. A personalised demonstration is also available to help businesses understand how Tall Emu can address their specific requirements. \#\#\# Onboarding and Implementation To help customers get the most value from the platform, Tall Emu includes a structured onboarding process. Onboarding is tailored to each business and typically includes system configuration, training, workflow guidance, assistance with templates and best-practice recommendations. The standard onboarding package includes up to 10 hours of onboarding assistance delivered during the first 60 days. This helps businesses accelerate implementation, reduce disruption and ensure their team is set up for success from day one. \#\#\# Managed Support Plans Tall Emu offers optional Managed Support plans for businesses that want ongoing access to expert assistance and priority support. Managed Support includes: \* Priority support from the Tall Emu team \* Access to phone support \* Up to 4 hours of support and consulting assistance per month \* Help with questions, configuration guidance and workflow optimisation \* Ongoing access to local product experts Managed Support is ideal for businesses that want a predictable support budget and ongoing assistance as their business evolves. \#\#\# Pay-As-You-Go Support For customers who do not require a Managed Support plan, support can also be accessed on a pay-as-you-go basis. This allows businesses to request assistance only when required, making it a flexible option for experienced users or businesses with minimal support requirements. \#\#\# Exceptional Value Compared to ERP Systems Many businesses choose Tall Emu because it delivers a broad range of business management functionality at a fraction of the cost of traditional ERP solutions. Rather than purchasing separate systems for CRM, inventory management, quoting, customer service, manufacturing, workflow automation and order management, businesses can manage these functions within a single platform. This reduces software costs, minimises integration challenges and helps eliminate the inefficiencies that occur when information is spread across multiple disconnected systems. \#\#\# No Hidden Modules or Complex Licensing Tall Emu is designed to provide a comprehensive feature set without forcing businesses to purchase numerous add-ons or separate modules. Customers gain access to powerful functionality including: \* CRM and sales pipeline management \* Contact and customer management \* Inventory management \* Purchasing and supplier management \* Order management \* Manufacturing and work orders \* Workflow automation \* Customer portals \* Freight management \* Ecommerce integrations \* Reporting and dashboards \#\#\# Built for Growing Businesses Tall Emu is particularly popular with manufacturers, wholesalers, distributors and product-based businesses that have outgrown spreadsheets or are finding that accounting software alone no longer provides enough visibility into their operations. By combining multiple business functions into a single system and offering flexible pricing, onboarding and support options, Tall Emu provides an affordable path to improving efficiency, reducing manual work and supporting long-term business growth. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Malaysia, New Zealand, Thailand, United States ## Features - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Audit Trail - Automated Quoting - Automated Scheduling - Backorder Management - Barcode/Ticket Scanning - Barcoding/RFID - Batch Processing - Billing & Invoicing - Billing Portal - Bills of Material - Bulk Ordering - CRM - Calendar Management ## Integrations (16 total) - Campaign Monitor by Marigold - Customer Portal - Ezidebit Direct Debit - Google Maps - Kudosity - MYOB Business - MachShip - Mailchimp - Meta for Business - Microsoft Outlook - Shopify - Stripe - Telephone Management Software - WooCommerce - Xero ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Freight Software](https://www.softwareadvice.com.au/directory/567/freight-broker-software/software) ## Related Categories - [Freight Software](https://www.softwareadvice.com.au/directory/567/freight-broker-software/software) - [Manufacturing Software](https://www.softwareadvice.com.au/directory/4704/manufacturing/software) - [eCommerce Software](https://www.softwareadvice.com.au/directory/4340/ecommerce/software) - [Order Management Software](https://www.softwareadvice.com.au/directory/1730/order-management-system/software) - [MRP Software](https://www.softwareadvice.com.au/directory/163/mrp-software/software) ## Alternatives 1. [HubSpot CRM](https://www.softwareadvice.com.au/software/1854/hubspot) — 4.5/5 (4462 reviews) 2. [Salesforce Sales Cloud](https://www.softwareadvice.com.au/software/2764/salesforce-sales-cloud) — 4.4/5 (18784 reviews) 3. [Zoho CRM](https://www.softwareadvice.com.au/software/392464/zoho-crm) — 4.3/5 (6977 reviews) 4. [Kylas Sales CRM](https://www.softwareadvice.com.au/software/216694/kylas) — 4.8/5 (590 reviews) 5. [Bigin by Zoho CRM](https://www.softwareadvice.com.au/software/392397/bigin-by-zoho-crm) — 4.7/5 (731 reviews) ## Reviews ### "I like where this is going" — 4.0/5 > **Shannon** | *18 October 2024* | Retail | Recommendation rating: 7.0/10 > > **Pros**: Huge list of features for price, and local support is excellent value. > > **Cons**: Many teething issues arose during the MYOB era of Tall Emu however these issues are generally being resolved. > > It has been a very involved process to get things working correctly however to their credit the people at Tall Emu have clearly been improving on their product and service over the last month. ----- ### "A great tool for our sales workflow" — 5.0/5 > **Veronica** | *13 September 2023* | Food Production | Recommendation rating: 8.0/10 > > **Pros**: Tall Emu has revolutionised how we manage our contacts and follow up on leads. Everything is streamlined and organised, ensuring nothing slips through the cracks. Having everything in a single, user-friendly platform is a game-changer\! Whether it's nurturing new leads or handling sales orders and invoicing, Tall Emu has been an invaluable asset to our business. > > **Cons**: While Tall Emu has significantly enhanced our contact management and lead follow-up, one area that could benefit from improvement is the availability of more extensive workflow automation settings. This enhancement would further streamline our operations and empower us to achieve even greater efficiency in our processes. > > Our overall experience with Tall Emu has been truly exceptional. It has enabled us to significantly enhance our lead conversion rate, enabling us to achieve our KPIs with greater efficiency. The automation features in our marketing efforts have proven to be particularly efficient, leading to improved customer relationships. Additionally, we've found immense value in its customizable contact database, automated communication log, customer timeline, and a host of other features. These functionalities have fostered a sense of unity within our sales team. Without hesitation, I wholeheartedly recommend Tall Emu to any business looking to streamline their processes and elevate their productivity to the next level. ----- ### "From hero to zero." — 2.0/5 > **Alison** | *25 July 2024* | Wholesale | Recommendation rating: 0.0/10 > > **Pros**: The ability to capture all our possible 100,000 + product items so that quotes and sales orders can be raised without needing to look up or enter new data. The software has removed at least three stages of manual data entry from our processes which has had a significant impact on efficiency. > > **Cons**: Sadly, recent updates done by Tall Emu have significantly impacted our business and the ability of the system to integrate with Xero, our accounting system. Help information is either non-existent or out-of-date. Help desk staff try to be helpful but seem to lack basic accounting knowledge so cannot work through issues. Harder issues are just not fixed. > > When we first implemented the system just over 12 months ago, it was fantastic. Whilst I have some 'work-arounds' in our processes, for an 'off the shelf' system it was ideal for our needs. Whilst we still find it good for sales and inventory management, the major issues with integration with our finance system, stemming from changes TE have implemented, means we are now questioning if we need to look at a different system going forward. We have gone from a robust, working system to one that is now very fragile. ----- ### "Versatile, feature-rich software with great tech support" — 5.0/5 > **Jethro** | *21 May 2023* | Building Materials | Recommendation rating: 9.0/10 > > **Pros**: Initially using the software - importing data from our accounting platform Xero. All our previous contacts, quotes, invoices, purchase orders etc were brought accross from Xero which saved untold amount of time setting it up, and made it easy for the team to start using the CRM straight away. The support team at Tall Emu are responsive and knowlegable. The software is good out of the box, but any features that would be beneficial to all users do get considered for adding to the core. The team are actively looking to improve their product which is great.The software is so comprehensive, very easy to mould it to any business model, even if sometimes some workarounds are needed. > > **Cons**: Reports are a bit lacking, it would be good to have customisable reports becasue some of the preset reports are a bit useless. We've started filtering sales information and exporting to Excel to get the reports we need (we have to export to Excel for our accountant anyhow).Serial numbers module is a little hard to understand how to use, we've started manually entering these instead, for the time being. Would be nice to be able to use serial numbers for different components in a BOM, and have these values show on the sales paperwork.Transparency with the cost of some of the linked services, i.e. Machship - while the integration is free, Machship itself has only a paid service. The sales documentation made it seem like this was included. All web based which means activating it from a mobile device is difficult - an app would make this so much easier to navigate. Emails sent from Tall Emu CRM are prone to going into junk mail. From my experience it's an issue that happens to a lot of services using SMTP emails. > > We started using the CRM to fill some of the huge gaps that Xero had in customer-facing documents; multiple addresses per customer, parent/child customer accounts to name a couple. It did this with ease, and we now use Tall Emu for any customer-facing documents except for statements. But we found Tall Emu CRM to fill so many other gaps in our day-to-day business running, we have set Tall Emu tabs up on most computers as the default window that opens when you start up the browsers.We're using the CRM as an ERP, for generating invoices, quotes, purchase orders, processing payments in, managing stock, organising our manufacturing throughput with BOM's, tracking costs, and more. ----- ### "A CRM that compliments and expands your MYOB capabilities" — 5.0/5 > **Elizabeth** | *23 November 2022* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: - Integration with MYOB data- Expanded Inventory management features including Landing costs- Lead management- Email integration- Comprehensive data capture - Ability to export data to Excel- Excellent customer support- Expansive array of modules for business that go far beyond MYOB's current capabilities, these including manufacturing, inventory management, project management, marketing etc. We are not currently using all of these modules but look forward to incorporating them into our business processes as our company expands. > > **Cons**: - User interface is a bit old school but I have been advised that this is will be changed and enhanced in the near future > > We have been looking for a CRM for a long time and needed to find a software that caters not only for our sales team but also one that would incorporate our existing processes and accounting system ie MYOB. We had looked at other softwares but the MYOB integration was not available so they only did half the job. The MYOB integration and comprehensive modules selection made us feel that Tall Emu was the perfect, and obvious choice for our business for now and as our company grows. With Tall Emu being owned by MYOB there is also the comfort of knowing that the product will continue to grow and improve. Unlike other off-the-shelve softwares, the support has been excellent with quick responses when required. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/360162/tall-emu-crm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/360162/tall-emu-crm) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data