ShipStation

Pros

The user interface, the dashboard and ease of the settings.

Cons

Can't think of any. Keep up the great work

Alternatives Considered

Reasons for Choosing ShipStation

Switched From

Reasons for Switching to ShipStation

Pros

Shipstation integrates with almost all selling channels.

Cons

Doesn't allow for more nuanced manipulation of shipping labels and templates.

Pros

I really like the web page, and how user friendly it is. Easy to use and easy to find any order, anytime!

Cons

I did not like how they started to have a minimum shipment quote for certain pricing. Too expensive

Pros

It was easy to use and typically very fast to print labels. The batch shipping is also a useful feature.

Cons

The cost recently increased by a lot but there was no additional benefits to the price increase.

Pros

Solved the issue of shipment management via the shipping prodivder.

Cons

The price jump between plans is really big for only a small set of features.

Pros

it is relatively easy to use and has the same rates as other sites.

Cons

the customer service is a horrible joke. I can't say how bad it is.

Pros

Shipstation helped my team and I to be organized and not only on time but ahead of time when it came to shipping products to our customers.

Cons

Our inventory was never accurate. It stayed a mess and always our weakness.

Pros

Easy to use and function. If ever an error appears there are notes to help suggest what the issue could be which is helpful

Cons

Customer service do not seem like they want to help - only needed to use them once

Pros

Seems like the best overall best at everything compared to others.

Cons

Sometimes it doesn't integrate nicely with certain shopify apps/functions.

Pros

The ease of shipping with ShipStation is amazing. Saves so much time!

Cons

Setting everything up initially was what I liked least.

Pros

ShipStation is the tool we use for fulfilling orders every day at Curl Warehouse. It allows us to bring in our carrier rates, save our regular package sizes, etc. It is great having everything in one place.

Cons

There are few alternatives to ShipStation within this price range, and I think ShipStation knows that we don't have a lot of options. Customer service is practically non-existent and several features don't really work as well as they should, such as order filters, updating product information when it is updated in Shopify even though the tools are connected, printing product vendor on the packing slips isn't possible (WHY?! This seems like something so many of us would find beneficial), and there are several other things that seem like they should be part of the tool that aren't and would be really helpful for merchants.

Pros

I like everything about Ship Station. It's easy to use. It's easy to select the shipping method you want to ship your package. It's not that expensive and it's convenient to print and ship right from your own home.

Cons

Sorry...no cons here. I love Ship Station and will continue to use it regularly with my business.

Pros

I like ShipStation’s ease of use and its integration with multiple sales channels and carriers.

Cons

The customer support is limited and can be a tad pricey

Pros

Integrates very well with other sites and plugins. Setup was not terrible to do. Fulfillment is much easier then other companies we have used in the past.

Cons

Customer service was horrible! They are hard to get a hold of and when you do they cannot solve the issue most of the time. When you do get a hold of them, they give you a run around with no actual help. Constant issues with address and labels.

Pros

ShipStation makes it simple to manage shipping for your online store. It connects to many e-commerce platforms like eBay, Shopify, and Amazon, letting you print shipping labels, track packages, and manage orders all in one place. The platform is easy to use and saves time by automating many shipping tasks.

Cons

While ShipStation is great for basic shipping, it can get expensive as your business grows. Some features, like advanced reporting and certain integrations, are only available on higher-priced plans. Also, the customer support can sometimes be slow, which might be frustrating when you need help quickly.

Pros

I liked that it was easy to use and convenient for me

Cons

I had trouble changing my account settings

Pros

ShipStation is extremely easy to use, I like that you can assign weights to products to where you don't have to manually type them in each time. I also like the Bulk Updates option so I can print many things at once, which is especially useful for efficiency and large order days.

Cons

Customer Service via phone usually has a long wait time; however, the chat option typically responds quicker.

Pros

Ease of use - it is very easy to train new team member as the system is intuitive. We have been able to create custom tags that allow our team to gain more detail into orders to ensure the shipping method is best for the order.

Cons

Splitting shipment can be difficult to manage and often fail to fulfil correctly in our connected ERP system. We have increased our freight shipments, tracking and booking we have had to do outside of ShipStation for these orders.

Pros

Nothing except international shipping less

Cons

Horrible customer service. They don’t answer phone. Website terribly confusing and difficult to use on IPhone The free trial is a lure as you must give a credit card .Sales rep didn’t mention you must cancel on their website which is difficult and requires multiple steps. Canceling by email or message to rep or customer service WONT get you cancelled and your credit card charged. There notifications go to spam . They quoted the wrong charges and didn’t mention u don’t get a tracking number so if you do business on EBay you’ll be dinged.They lie to avoid responsibility for their shortcomings ie 90 day free cancel period… they didn’t honor claiming I used their service after the 90 days.. bold faced lie. STAY AWAY

Pros

We use shipstation on a monthly basis to ship goods/products to our vendors and customers! We use it a lot during the holiday months!

Cons

I wish I knew how to do a "batch". I would like maybe some training because I feel like the website can do more than just what I know.

Pros

ShipStation integrates seamlessly with our e-commerce platform.
ShipStation supports multiple carriers which is important since we use Fed Ex and UPS to ship orders.
ShipStation allows us to process orders in batches, saving time and improving efficiency.

Cons

Occasional glitches with the system which delay our shipping operations.

Pros

Once you get all of your rules set up it doesn't require much additional work

Cons

Customer service isn't always easy to get

Pros

I love that ShipStation is fully integrated with PayPal, no extra steps required. Also have the option to purchase flats envelope pricing, which isn't offered through most platforms. This can be a downside for inexperienced users who select this shipping class not realizing it does not include tracking and should not be used for packages.

Cons

The user interface could use some improvement. Compared to competitors, shipstation is much more cumbersome to view the status of all outgoing shipments at a glance. Instead, I have to click on each shipment individually to view delivery information. Would also like the option to generate a qr code for those times when I do not have access to a printer.

Pros

IT IS AMAZING! So hard to choose! So fast, it is seamlessly automated to my client's shopify store. IT is amazing to see, the customer orders, shipstation opens her order, makes a label, and sends us a shipping receipt. Then, we pack and send the item.

Cons

It wasn't available in Israel, and doesn't work with Israeli shipping companies. We did find a workaround!

Pros

ShipStation helps many countries especially in Africa to import more products from different parts of the world which helps to the creation of jobs to the local citizens And the price is cheap compared to airShipping

Cons

The import takes longer period 30- 60 days for one to get his/her product

Pros

The detail. It remembers your customers, contains and keeps all of the pertinent information, even if you are just looking for an email address.

Cons

So far, I can’t note out any particular con, as it performs exactly the way I need it too. When you ship products, it saves so much time.

Pros

Shipstation offers everything one needs to operate a compact, medium or large fulfillment business.

Cons

There are so many features that we don't use, I wonder if it might be better to have the option to build a subscription level rather than use a subscription tier that's centered only around volume.

Alternatives Considered

Reasons for Switching to ShipStation

Pros

Shipstation has by far the best UX/UI of any of the shipping softwares we've used (Shippo, Easypost, Pirate Ship). It also has far more frontend features. If you're primarily using the web portal for shipping management, this is your best bet. You'll get things done much faster than with alternative options.

Cons

The biggest downside of Shipstations is their carrier rates. USPS rates are quite bad as they force you to provision your own USPS account. Other platforms allow you to use their rates for USPS, which gets you much better discounts (unless you ship 50,000+ pieces a month on your own account, you won't match the discounts on Shippo or similar).

Alternatives Considered

Reasons for Switching to ShipStation

Pros

It integrated well with Shopify, Walmart.com, Etsy, eBay and Amazon.

Cons

It had connection issues with the remote printing option and Rollo. I would have to frequently disconnect and reconnect the software. The cost jumps up rapidly after 50 orders, and during my off season, if I'd forget to downgrade, I would pay a lot for services I wasn't using

Alternatives Considered

Reasons for Switching to ShipStation

Pros

I liked that I could integrate ShipStation with my SquareSpace website and easily print postage for orders.

Cons

The customer service and follow up could use some improvement.

Alternatives Considered

Reasons for Switching to ShipStation

Pros

I like how easy it is to collect order, print the labels, and get items shipped out. It was also really easy to purchase a label if needed.

Cons

I cannot think of a feature I didn't like about Shipstation.

Pros

I like the ease of creating shipping labels and purchasing shipping options right there and keeps track of warehouse inventory all while doing all that.

Cons

I love ShipStation because it takes the hassle out of everything.

Pros

The ai chat bot was great. Very well trained. I was excited, but could only go so far before I needed a human. Then things went to hell. Never could get it working to know how well it works.

Cons

There are many problems and the labels were misleading so it was impossible to know what the real problem was. Is it a bug? Is it misconfiguration? Is it just something I don't understand because the explanations on the page weren't clear? I couldn't say and live chat was not helpful at all. He couldn't understand the simplest questions so after 2 hours of trying to get the app connected to our store, and Loom video after Loom video I made to make it easy for him to comprehend, I had to give up trying. Even though his vocabulary was large, it's pretty clear, because of his lack of comprehension, that English was not his first language. But if he knew his job, the language shouldn't have even been a problem. If the shipping app doesn't connect to your ecommerce store, and I showed him pictures to make it crystal clear (it said no shipping options), he should have been trained enough to know what to do to fix it. He didn't even understand the question.

Pros

I DID NOT LIKE ANYTHING, I WAS JUST WITH THEM BECAUSE THEY WERE BOUGHT OUT BY USPS.

Cons

No customer service. TERRIBLE SOFTWARE, THEY DO NOT CARE ABOUT YOU.

Pros

The layout is pretty, I like the color green.

Cons

Cannot select cheapest shipping option quickly.
Bugs go unfixed for months and customer service is abysmal.
Cannot split orders automatically.

Pros

It consolidates all of our fulfillments from a variety of sales channels.

Cons

The integrations could use some mapping settings to prevent issues.

Pros

It’s pretty awesome. We had trouble before we found this with high shipping rates. This product saved us money and gave us a great way to manage and integrate all our shipping and orders. We are grateful.

Cons

Nothing. Even the customer service chat is good - ideally I’d like a phone number for customer service but that’s ok.

Alternatives Considered

Reasons for Switching to ShipStation

Pros

Wide Range of Integrations and Time Saving Automation

Cons

The pricing is high vor small businesses and there are limited customer support options

Pros

I like that it’s a trusted name and that they offer competitive shopping rates.

Cons

It is expensive to be signed up with their highest tier plan, which is what I need for my volume of shipments and DHL integration.

Alternatives Considered

Switched From

Reasons for Switching to ShipStation

Pros

The only option I can find that integrates into our workflow

Cons

New version broke a lot of the necessary features I need

Pros

Great tool for managing and tracking inventory across a range of different sales channels and handling all our shipment across these channels in one platform

Cons

has more funtionality than we need and prices have gone up recently

Pros

Easy to use and navigate making for a quick shipping process

Cons

The new updates made it so ShipStation connect had trouble connecting scanners and scales

Pros

ShipStation is easy to use and doesn't require too much training

Cons

There are occasional errors on the website that can last a while and the customer service take a while to get through.

Pros

Shipstation has served us well for the past few years. It is a great way a aggregate all your orders from different channels.

Cons

Support is HORRIBLE. We are left not being able to ship and can not get any assistance. I have upgraded our plan just to get access to live chat, and this is just as bad as the email support. We are urgently looking at alternatives and can not have our business dependant on ShipStation.

Pros

HOW EVERTHING IS EXTREMLY EASY TO NAVIGATE

Cons

i PREFER TO USE THE OLD LAY OUT AS OPPOSED TO THE NEW LAYOUT.

Pros

Shipstation is easy to use and helpful for shipping!

Cons

Some features are buggy. We often have trouble with scales not working properly. Sometimes during peak seasons Shipstation cannot handle the capacity and crashes.

Pros

Once you do your basic set up you can start to keep track of your orders and for a long time, we can go back and edit orders from years back in case something new pops up with customer service

Cons

Since it is a web page it can fail and make your process stop.Sometimes the cache on your account makes it slow to check on order if you have high volume (customer support can assist on this).now that they are testing their new look sometims old SS can be hard to work and you ahve to go to the new look, and viceversa.

Pros

Great when it worked. Best when I could use my own carrier without selling my firstborn.

Cons

No support. Literally ignored community posts and feedback for years and years. Not so much as an acknowledgement. Currently facing two MAJOR bugs preventing me from using their product and fulfilling my orders without tons of manual intervention. 3+ months and NO response. I am pretty sure they are failing and going bankrupt, suckering people out of as much money as possible before they completely fail.

Pros

Ship Station is a convenient and cheaper way to ship your products to your customers. I didn't realize until when I seen how much I had to pay monthly for my Shopify store it got expensive so I started using Ship Station.

Cons

Sometimes I may have trouble logging into my account.

Pros

very easy to use to send lots of different packages

Cons

somewhat limited on carriers that can be used