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About ShipStation
ShipStation is a multi-carrier, multi-channel shipping solution designed to expedite the shipping process for online retailers. Features such as batch shipping, discounted shipping rates, inventory and customer management, and custom branding helps streamline order fulfillment.
Import your orders from over 60 selling channels and let ShipStation automatically apply configurable presets and shipping options. Once you create shipping labels or send your orders to a fulfillment company like FBA or ShipWire, ShipStation transmits shipping statuses and tracking information to each selling channel.
Managing customer communications can be time-consuming, ShipStation simplifies this process by offering customizable packing slip, email, and tracking page templates to provide a unique, branded experience for customers. Other features include detailed reporting, prefilled international customs forms, the ability to combine and split orders, and advanced user permissions and restrictions.
ShipStation pricing
ShipStation has a free version and offers a free trial. ShipStation paid version starts at USD 9.99/month.
Starting Price:
USD 9.99/month
Free Version:
Yes
Free trial:
Yes
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ShipStation Reviews
Feature rating
5 reviews of 910
View all reviews
Jamie
- Industry: Building Materials
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 07/11/2023
The solution I've been searching for
I have found the customer support to be more than excellent and that it is included within the 30-day trial period.
Special mention to my customer support agent, [sensitive content hidden]. His knowledge of the system and platford is very good, as is his attitude and patience.
Pros
The user interface, the dashboard and ease of the settings.
Cons
Can't think of any. Keep up the great work
Alternatives Considered
ShiptheoryReasons for Choosing ShipStation
I trialled both Ship Theory and Ship Station together at the same time. For me Ship Station wins hands-down...Switched From
ShiptheoryReasons for Switching to ShipStation
ShipStation's dashboard, user interface, nagigation settings are so much better. I also like how so much better the automated rules are to setup and configure. ShipStation also has build-in and pre-intregrated carriers that give you live rate pricing.
Verified Reviewer
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
4
5
Reviewed on 03/03/2023
Best in class order management, but inventory management is flawed
Positive. I've tried numerous competitors, but keep coming back to shipstation for just doing the business of shipping things flawlessly. If they would add inventory syncing and kitting/bundling, this product would be literal perfection.
Pros
The workflows, batching, labelling, general UI and UX and the user-centric engineering make it obvious this was designed by product managers who have done ecommerce, rather than their competitors who are software engineers first and have no clue what store owners actually want.
Cons
The inventory managenet is one way; anything you sell on any channel will decrement Shipstation's inventpry, but it won't then push the new stock count out to connected stores. Also therefore no support for kitting and bundling. They recommend you check out other integration partners but most of those cost 300+ per month which is 6x what I'm paying for Shipstation. They have competitors who offer these features free or cheap, but the competitors lack in the order/shipping management features.
Alternatives Considered
LinnworksReasons for Choosing ShipStation
Shipstation's order management, shipping management and labelling (including the Shipstation Carrier Services which is like a proxy prepay account for some couriers we don't qualify for direct integrations with) is literally best in class. None of the others come close.Reasons for Switching to ShipStation
Cost, and best-in-class features, reliability and availability.
Verified Reviewer
- Industry: Education Management
- Company size: 10,000+ Employees
- Used Weekly for 1-5 months
-
Review Source
Value for Money
0
Features
3
Ease of Use
4
Customer Support
1
3
Reviewed on 16/08/2024
ShipStation: Customer service is lacking!
Pros
It is generally reliable and easy to implement and use.
Cons
I do not like that the customer support is very weak and ineffective.
Kyle
- Industry: Apparel & Fashion
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Value for Money
2
Features
4
Ease of Use
4
Customer Support
4
5
Reviewed on 19/06/2024
Works Okay, Remote printing issues
I wouldn't not recommend using ShipStation, but the integration with the Rollo printer was annoying, specifically on the Mac. It didn't have issues integrating with ecommerce platforms like Shopify or Amazon, and was reliable for sending the correct data and receiving the full and accurate orders.
Pros
It integrated well with Shopify, Walmart.com, Etsy, eBay and Amazon.
Cons
It had connection issues with the remote printing option and Rollo. I would have to frequently disconnect and reconnect the software. The cost jumps up rapidly after 50 orders, and during my off season, if I'd forget to downgrade, I would pay a lot for services I wasn't using
Alternatives Considered
ShipBobReasons for Switching to ShipStation
It was easier to use and I didn't need 3PL warehousing that ShipBob offered.
Verified Reviewer
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
3
5
Reviewed on 10/09/2021
Great easy to use software
Great so far, I used many different software and this one offered the best rates and the easiest to use platform.
Pros
It is super easy to implement, it has a lot of features to make your job faster and it has good customer support if you have a bit of patience.
Cons
I don't like that I can not put insurance into auto re charge for more than $100.00
