--- description: Review of The Databank Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: The Databank | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Fundraising and Donor Management Software](/directory/417/fundraising-software/software) > [The Databank](/software/2359/thedatabank) # The Databank Canonical: https://www.softwareadvice.com.au/software/2359/thedatabank Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/2359/thedatabank?page=2) > The Databank is a cloud-based customer relationship management (CRM) database and communication system designed for non-profits. The Databank helps users manage relationships with donors, volunteers, activistsa and members from a single platform. The Databank integrates with user website for online giving, event sign-ups, action alerts and meeting registrations. The suite of applications includes fundraising and donor management, pledges, recurring gifts and soft credits. Email marketing, text messaging, mailing address labels, duplicate search and mapping are also part of the program. The PowerMail marketing tool helps users avoid downloading and uploading email addresses, and Databank Advocacy provides action alerts and encourages voter engagement. Report templates are included along with a report builder tool to compile customized sets of data. With The Databank’s various add-on tools and scalable models, the system can grow and change as needed. The Databank is a fit for organizations in community building, social services, the arts, civic engagement, environmental issues and more. > > Verdict: Rated **4.4/5** by 35 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 35 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: thedatabank - **Founded**: 1998 ## Commercial Context - **Starting Price**: USD 750.00 - **Pricing Details**: Prices vary per customer, and depend on the amount of customization needed. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - CRM - Campaign Management - Contact Management - Donor Management - Email Marketing - Event Management - Fundraising Management - Grant Management - Membership Management - Volunteer Management ## Support Options - Chat ## Category - [Fundraising and Donor Management Software](https://www.softwareadvice.com.au/directory/417/fundraising-software/software) ## Related Categories - [Fundraising and Donor Management Software](https://www.softwareadvice.com.au/directory/417/fundraising-software/software) - [Peer-to-Peer Fundraising Software](https://www.softwareadvice.com.au/directory/3561/peer-to-peer-fundraising/software) - [Sales Tracking Software](https://www.softwareadvice.com.au/directory/3590/sales-tracking/software) - [eCommerce CRM Software](https://www.softwareadvice.com.au/directory/3634/ecommerce/software) - [Account Management Software](https://www.softwareadvice.com.au/directory/3606/account-management/software) ## Alternatives 1. [DonorPerfect](https://www.softwareadvice.com.au/software/389956/donorperfect) — 4.5/5 (1384 reviews) 2. [Neon CRM](https://www.softwareadvice.com.au/software/3122/neoncrm) — 4.3/5 (613 reviews) 3. [Funraise](https://www.softwareadvice.com.au/software/87911/funraise) — 4.6/5 (96 reviews) 4. [Sumac](https://www.softwareadvice.com.au/software/184069/sumac) — 4.4/5 (132 reviews) 5. [Blackbaud Raiser's Edge NXT](https://www.softwareadvice.com.au/software/1982/the-raisers-edge) — 4.2/5 (417 reviews) ## Reviews ### Review — 4.0/5 > **Ben** | *25 July 2012* > > The DataBank has helped us manage much of our contact data and communications/donation tracking for several years, and their ever-attentive support of their service (SaaS) is really what makes the user experience positive. We have been able to use this system to eliminate multiple manually tracked processes for communications and contact outreach, which previously utilized spreadsheets. The Databank provides a great service for us, allowing us to utilize a single source for this information wherever possible, and we are continually revamping how we use the system to take advantage of all the various benefits. Working with their development team to customize the system according to our needs has been a very fruitful process. We have been able to gain further insight and understanding of our contact base to allow us to hone in on and optimize outreach for our various programs. The functionality of the system is good, though still evolving at this point, and being one of the more in-depth users of The Databank's services, we are constantly pushing the limits and learning more ways in which the system can be improved; this is another area where their customer support really shines though. ----- ### "Excellent, responsive customer service" — 4.0/5 > **Judy** | *8 August 2017* | Environmental Services | Recommendation rating: 7.0/10 > > **Pros**: Customer service was always responsive and helpful. The extent of services and capabilities is relatively comprehensive. > > **Cons**: The interface is rather clunky and take a bit of time to master. I would like additional design capabilities, the email design feature makes it difficult to build easy and quick emails. > > Integration between donor data, marketing and advocacy is very valuable. ----- ### "Good Experience" — 3.0/5 > **Bob** | *7 July 2018* | Primary/Secondary Education | Recommendation rating: 7.0/10 > > **Pros**: once you get and grab a hold of the learning curve, it it smooth sailing and easy to navigate through > > **Cons**: the only issue is that customer service can be hard to get a hold of and does not seem to help much, ----- ### "The only database you need is The Databank" — 5.0/5 > **Michael** | *30 April 2014* | Environmental Services | Recommendation rating: 10.0/10 > > **Pros**: The Databank has literally everything you could ask for in a software package: donor management, relationships, advocacy, marketing, RSVP, meeting reservations, tracking, product sales, and more for both online and offline work. The Databank allows you to customize practically anything you want so that it will even better fit your needs. The customer service and tech teams are outstanding as well. In the seven years that I have been using The Databank, I have always felt like everyone on the staff knew exactly who I was and what my needs were. I worked with their team on a complete overhaul of our system as they rolled out all the new updates. I seriously thought I was their most important customer. > > **Cons**: Seriously, I cannot think of one negative thing to say or cite a single bad experience with The Databank or the team. The price is even inexpensive. ----- ### Review — 4.5/5 > **Nancy** | *7 February 2013* > > A Breath of Hope Lung Foundation is a young, grassroots movement focused on bringing awareness and research funding to lung cancer. Lung cancer takes more lives than breast, colon and pancreatic cancers combined, yet - because of the smoking stigma - it remains seriously underfunded. Lung cancer strikes nonsmokers, former smokers and smokers at an alarming rate in our country. With only a small group of volunteers and in just a few years, we have already drawn in more than 5000 people in support of our mission. The DataBank was a much welcomed and very professional way for us to start managing our contacts. With their help, we have become a full fledged fundraising machine. We appreciate their trainings, their prompt responses to questions and we look forward to bumping up to their higher level of service sometime in the next 18 months. Overall though, I am really impressed with this business. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/2359/thedatabank?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/2359/thedatabank) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data