About When I Work

When I Work is a cloud-based employee scheduling solution that helps organizations track time and attendance, create and edit employee schedules, add new jobs to the calendar, review timesheets and fill shifts. When I Work lets users manage schedules and track time on mobile devices using native and browser-based apps. Employees get mobile alerts when their schedules change and can request shift changes or time off using the app. Managers are notified when employees make time-off requests, and they can approve them online. Users can import employee data from spreadsheets or CSV files and help avoid schedule conflicts. Communication methods such as group email services and custom texting are also supported. When I Work integrates with payroll providers such as Gusto, QuickBooks and ADP and is suitable for businesses of multiple sizes. Pricing is per month. Support is offered via online videos, documentation and ticket.
When I Work Software - When I Work Schedule Dashboard
When I Work Software - When I Work Shift Assignment
When I Work Software - When I work WorkChat
When I Work Software - When I Work Edit Employees
When I Work Software - When I Work Shift Acknowledgement
When I Work Software - 6
When I Work video
When I Work Software - When I Work Schedule Dashboard - thumbnail
When I Work Software - When I Work Shift Assignment - thumbnail
When I Work Software - When I work WorkChat - thumbnail
When I Work Software - When I Work Edit Employees - thumbnail
When I Work Software - When I Work Shift Acknowledgement - thumbnail

When I Work pricing

When I Work does not have a free version but does offer a free trial. When I Work paid version starts at USD 2.50/month.

Starting Price:
USD 2.50/month See pricing details
Free Version:
No
Free trial:
Yes

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7shifts

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Homebase

Homebase is a cloud-based time tracking and scheduling solution that helps human resources personnel organize and... Learn more

WhenToWork

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Kronos Workforce Central

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ADP Workforce Now

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When I Work Reviews

Feature rating

Value for Money
4.4
Functionality
4.3
Ease of Use
4.4
Customer Support
4.4
5 reviews of 951 View all reviews
Trish
  • Industry: Veterinary
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/07/2019

Great software for teams of all sizes

I've been using this software for 5 years, first as an employee then as an employer. Ease of use for both parties is fantastic and it's well worth paying for to save the time. When I change places of business, if I have a choice, I will choose When I Work again and again.

Pros

- Shift templates, makes scheduling a lot easier
- The ability to copy and paste any shift, even faster than clicking and choosing
- Simple to add and remove employees
- App is fairly easy to use
- Time clock is awesome, easy to use

Cons

- Looking at the full staff schedule on a particular day can be tedious.
- For those making schedules, it's so much easier to do on a computer
- In order to have a printed schedule, it downloads the PDF which you then have to print. I wish this printed right off the website.

Alternatives Considered

Gingr

Reasons for Switching to When I Work

The hourly staff scheduling that comes with Gingr leaves a LOT to be desired and has a lot of catching up to do to even be basically useful.

Response from When I Work

Hi Trish,

Thank you for taking the time to review When I Work, and your feedback is appreciated! We are always looking for ways to make improvements and appreciate users like you that provide feedback so we can enhance and improve When I Work!

Best,
Amanda

Replied 29/07/2019
Deanna
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 30/06/2022

When I Work

Overwall the software works great for time keeping, scheduling shifts and dropping shifts.

Pros

Love that I can see all positions and the counts that way I can see if all employees are scheduled for the day. Easy to Post all at once and duplicate schedules.

Cons

I dislike that we have to pay extra to send messages to the entire team.

Response from When I Work

Hey there Deanna,

Cassee here with Customer Care. We received your feedback and wanted to follow up!

We are glad to know that our Scheduler has made it easier for you to publish and duplicate weekly schedules and that you are able to confirm all employees and positions are accounted for! We love making work less work, so it's great to know we're hitting the mark in that area.

There are three communication features within the WorkChat menu: Send Email, Send Team Text, or sending a message through WorkChat. Sending email and WorkChat messages are included without any extra costs to your plan. The Team Texts require credits because they the cost of sending texts via When I Work since it is separate from a standard Cell Phone Plan.

Thanks again for giving us feedback on your experience with When I Work. It's always great to hear from our users!

Kindly,
Cassee

Replied 05/07/2022
Victoria
  • Industry: Education Management
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
2
Ease of Use
4
Customer Support
0

2
Reviewed on 30/06/2022

When I work user

Pros

That I can copy from the previous week or day

Cons

How slow it is when there is a lot of shifts.

Response from When I Work

Hey there Victoria,

Cassee here with Customer Care. We received your feedback and wanted to follow up!

We are glad to know that our Scheduler has made it easier for you to publish and duplicate schedules! We love making work less work, so it's great to know we're hitting the mark in that area.

Improving both the speed and reliability of our software is one of our team's highest priorities. We are constantly working to release updates and enhancements to our software. We definitely appreciate your candid feedback on this area!

Thanks again for giving us feedback on your experience with When I Work. It's always great to hear from our users!

Kindly,
Cassee

Replied 05/07/2022
Krissy
  • Industry: Food Production
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/04/2022

When I work

I loved the when i work app very much. I was able to look at my shifts as well as change and drop shifts, There is also the ability to chat with other employees about changing or swapping shifts.

Pros

When I work is a great app as far as employee scheduling and shift changes. The app has sooo many great features available and it is very affordable.

Cons

there were a few glitches with the software on ocassion when trying to pick up a dropped shift if you are already scheduled.

Alternatives Considered

ADP Workforce Now

Reasons for Switching to When I Work

I heard from other stores that have used the software as well as reading reviews online.

Response from When I Work

Hi Krissy,

Thanks so much for taking the time to share this feedback with us!

We're happy to know that you're enjoying the app and features available, like easily having access to view your schedule, and being able to drop and swap shifts! Our users are the reason we do what we do.

Please let us know if any questions come up, we're always happy to help.

Warmly,
Chelo

Replied 29/04/2022
David
  • Industry: Restaurants
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/07/2022

Money well spent

Pros

The ability to schedule in advance and have employees accept shifts is critical in todays world. We also enjoy the ability for employees to swap shifts (puts the responsibility on them). A true time saver.

Cons

Like all things, price but it works very well.

Response from When I Work

Hey there David,

Cassee here with Customer Care. We received your feedback and wanted to follow up!

We are glad to know that our Scheduler has made it easier for you to build out your schedule ahead of time and for employees to confirm their shifts! It's also great to know that giving employees the ability to manage swaps has made your job easier. We love making work less work, so it's great to know we're hitting the mark in that area.

We do strive to provide the very best value through continued product enhancements and outstanding service. Please connect with our Customer Care team with any questions you have about your plan and pricing. We definitely appreciate your candid feedback on this area!

Thanks again for giving us feedback on your experience with When I Work. It's always great to hear from our users!

Regards,
Cassee

Replied 18/07/2022

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