---
description: Review of NovelVox Unified Agent Desktop Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: NovelVox Unified Agent Desktop | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [NovelVox Unified Agent Desktop](/software/238618/novelvox-unified-agent-desktop)

# NovelVox Unified Agent Desktop

Canonical: https://www.softwareadvice.com.au/software/238618/novelvox-unified-agent-desktop

> Expand your Customer Experience Horizon with Agent Accelerator, a unified agent desktop that comes with out-of-the-box customization and optimization capabilities. The solution readily integrates with 75+ third-party applications to offer the agent a unified view of information. The seamless integration with leading CRMs, Ticketing applications, core systems, and telephony systems such as Avaya, Genesys, Amazon Connect, Cisco Webex, Five9, Dialpad, Nice, Zoom and Cisco empowers agents to fetch data from multiple sources for driving contextual conversations and delivering personalized customer support.

Now, no more searching for information as the 360-degree customer view and call controls over a unified screen reduce Average Handling Time and improve First Contact Resolution.  

NovelVox Agent Accelerator readily integrates with  Genesys, Cisco, Avaya, Five9, Dialpad, Webex, Zoom, Nice, and Amazon Connect contact centers.

Features
⦿ Single pane of glass view 
⦿ Readily available integrations with 75+ apps
⦿ Web agent desktop, no software installation required
⦿ Real-time team \& queue visibility with cumulative KPIs, state logs, call logs,etc.
⦿ Drag \& Drop designer for easy customizations
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: NovelVox
- **Founded**: 2008

## Commercial Context

- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, United States

## Features

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Automatic Call Distribution
- CRM
- Call Center Management
- Call List Management
- Call Logging
- Call Monitoring
- Call Reporting
- Call Scripting
- Call Tracking
- Call Transfer
- Caller ID
- Computer Telephony Integration
- Contact Database
- Contact Management
- IVR
- Inbound Call Center

## Support Options

- Email/Help Desk
- FAQs/Forum
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software)

## Related Categories

- [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software)
- [Contact Centre Software](https://www.softwareadvice.com.au/directory/4389/contact-center/software)

## Alternatives

1. [Ringover](https://www.softwareadvice.com.au/software/120988/ringover) — 4.7/5 (858 reviews)
2. [Convoso](https://www.softwareadvice.com.au/software/2799/safesoft-contact) — 4.5/5 (386 reviews)
3. [DialedIn CCaaS](https://www.softwareadvice.com.au/software/20027/chasedata) — 4.8/5 (314 reviews)
4. [Readymode](https://www.softwareadvice.com.au/software/171343/readymode) — 4.6/5 (136 reviews)
5. [Nextiva](https://www.softwareadvice.com.au/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/238618/novelvox-unified-agent-desktop)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/call-center/novelvox-unified-agent-desktop-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/238618/novelvox-unified-agent-desktop> |
| en-GB | <https://www.softwareadvice.co.uk/software/238618/novelvox-unified-agent-desktop> |
| en-IE | <https://www.softwareadvice.ie/software/238618/novelvox-unified-agent-desktop> |
| en-NZ | <https://www.softwareadvice.co.nz/software/238618/novelvox-unified-agent-desktop> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Software Advice helps businesses in Australia find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.com.au","url":"https://www.softwareadvice.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.com.au/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":[]},{"name":"NovelVox Unified Agent Desktop","description":"Expand your Customer Experience Horizon with Agent Accelerator, a unified agent desktop that comes with out-of-the-box customization and optimization capabilities. The solution readily integrates with 75+ third-party applications to offer the agent a unified view of information. The seamless integration with leading CRMs, Ticketing applications, core systems, and telephony systems such as Avaya, Genesys, Amazon Connect, Cisco Webex, Five9, Dialpad, Nice, Zoom and Cisco empowers agents to fetch data from multiple sources for driving contextual conversations and delivering personalized customer support.\n\nNow, no more searching for information as the 360-degree customer view and call controls over a unified screen reduce Average Handling Time and improve First Contact Resolution.  \n\nNovelVox Agent Accelerator readily integrates with  Genesys, Cisco, Avaya, Five9, Dialpad, Webex, Zoom, Nice, and Amazon Connect contact centers.\n\nFeatures\n⦿ Single pane of glass view \n⦿ Readily available integrations with 75+ apps\n⦿ Web agent desktop, no software installation required\n⦿ Real-time team &amp; queue visibility with cumulative KPIs, state logs, call logs,etc.\n⦿ Drag &amp; Drop designer for easy customizations","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d0b8854d-a407-4bc6-8421-33fe3a286808.jpeg","url":"https://www.softwareadvice.com.au/software/238618/novelvox-unified-agent-desktop","@id":"https://www.softwareadvice.com.au/software/238618/novelvox-unified-agent-desktop#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","operatingSystem":"Windows on premise, Linux on premise"},{"@id":"https://www.softwareadvice.com.au/software/238618/novelvox-unified-agent-desktop#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/4588/call-center/software","@type":"ListItem"},{"name":"NovelVox Unified Agent Desktop","position":3,"item":"/software/238618/novelvox-unified-agent-desktop","@type":"ListItem"}]}]}
</script>